It helps creating community platforms quicker Review collected by and hosted on G2.com.

Support is not 24 by 7 , and poor Arabic Support. Review collected by and hosted on G2.com.

I thoroughly enjoyed the product implementation process. The team was extremely helpful and ensured that we were well prepared for success. From a front-end perspective, the platform is very user-friendly. I appreciate the automation rules and the ability to truly customize the experience for various users and across different discussion categories. Review collected by and hosted on G2.com.

I would like to see improvements in how the homepage can be customized. While HTML is supported, you are still limited by the widget structure that is provided. Additionally, I find the analytics section could be more user-friendly and easier to navigate. I also feel that the CSMs could take a more strategic approach in partnering with users to help maximize the value of the system and demonstrate its ROI. Review collected by and hosted on G2.com.

The community functions really well. Gamification and moderation is easy and it was easy to set up. The customer support is always responsive and happy to solve what I'm dealing with unless it requires engineering - then it takes a long time to fix depending on the bug. When we were building our community I was in it constantly, but now that we're established the maintenance is light. Review collected by and hosted on G2.com.

The knowledge base is terribly buggy and has been for year now with little improvement. It's not their primary focus and you can tell.

The search is also not very friendly and works pretty poorly for our users. I would swap it with a home grown solution or a Grazitti built search if I had the budget. Review collected by and hosted on G2.com.

It is easy for our customers to engage with. Setup is straightforward and supported throughout the process by their team. Review collected by and hosted on G2.com.

Nothing that I don't like, the platform is easy to use and great for our customers. Review collected by and hosted on G2.com.

Vanilla offers a wide range of out-of-the-box configuration options that can be easily set up by non-technical users. It also integrates seamlessly with various popular CRM applications. The Customer Support team is excellent and responds quickly to inquiries. Review collected by and hosted on G2.com.

The main drawback is the limited theming and CSS options, particularly for the Knowledge component. Significant customization and development effort are required to enhance the site's visual appeal. Additionally, the editor is missing basic formatting features, such as inserting tables and resizing images. Review collected by and hosted on G2.com.

The platform was easy to navigate, with good out of the box reporting that integrated with ChurnZero (our customer success platform) out of the box. I was able to build a beautiful community without taking too much training. Review collected by and hosted on G2.com.

It's definitely not the most robust community platform on the market, but it has just what we need for a team who is managing community in addition to other jobs. I wish there was more out of the box customization options when it comes to design and more of a 'news feed' approach to discussions where people can like and comment on posts without having to go TO the post beforehand. Review collected by and hosted on G2.com.

The feature of discussions and Q&As is very helpful. Review collected by and hosted on G2.com.

Get the quicker speed on feature rolling out. Review collected by and hosted on G2.com.

Vanilla Forums billed itself as an all-in-one community and content marketing platform. That is what I wanted, but unfortunately, their promises were false. Review collected by and hosted on G2.com.

Vanilla Forums has zero functionality out of the box. You need hours upon hours of developer time to set up an instance and can't get ahold of anyone on the customer success or service team. Not to mention, they have no communication to customers, no billing system, and just automated invoices that all go to spam. They will put you into collections as a business if you miss a payment without warning. To repeat - they will put you into collections without warning. Definitely stay away from this service for any SaaS products. Once more for the folks in the back, they will put you into collections without warning. Review collected by and hosted on G2.com.

Higher Logic is a great way to share ideas and to have engagement. We have used the Higher Logic Online Community which provides discussion boards for members to engage. Review collected by and hosted on G2.com.

I wish Higher Logic has a Google drive concept where members can update in real time. Review collected by and hosted on G2.com.

Vanilla's support is incredibly helpful - they know the product well, are honest about the status of bugs/issues/feature requests, and their response rate is very impressive! They also have a good integration with Zapier and are continuing to add more (as well as other features requested by users) Review collected by and hosted on G2.com.

Each community platform has its strengths and weaknesses. Vanilla could benefit from having some more email tools to encourage community engagement/adoption (ex. regular newsletter, ability to add we miss you emails, more welcome emails, etc.). It would also be helpful if they had more of a WYSYWIG editor and ability to change pages without CSS/JS required. I would also love to see a more robust events system. Review collected by and hosted on G2.com.