The personalization of the whole process (from demo to clicking send) Review collected by and hosted on G2.com.

I dislike how sterile the website is. It should be a bit more user-friendly, as to not scare away others. Review collected by and hosted on G2.com.

Higher Logic is great because they integrate with YM Your Membership, they allow easy engagement with my members, and they allow me to have gated content for our members only. Review collected by and hosted on G2.com.

I wish their support team was more resourceful. Review collected by and hosted on G2.com.

Higher Logic is very engaging with its customers. Review collected by and hosted on G2.com.

slightly lacking innovation and a little slow on catching up with the new developemnt in the tech industry. Review collected by and hosted on G2.com.

Ease of use, the ability for a company to make changes and updates relatively easy. This helps keep things fresh and keeps development costs low. I value our partnership wtih Higher Logic and their willingness to work with us to be successful. Review collected by and hosted on G2.com.

There are some limitations to privileging, and the functionality needed for a b2b experience. However, they continue to grow in this area and have made tremendous advancements from where they were. Review collected by and hosted on G2.com.

Designing pages with drag and drop widgets allows my team to respond to community and page requests quickly. Security groups are also a blessing when it comes to saving time. Review collected by and hosted on G2.com.

There are numerous bugs with the system and odd outages or access issues. For a young product, they have some cool features, but don't we all want more? Review collected by and hosted on G2.com.

Their forum for users which allows you to ask questions of other clients/customers, this is usually more effective than contacting their customer service Review collected by and hosted on G2.com.

Platform is clunky, will launch updates without allowing users time to test or notify their own users Review collected by and hosted on G2.com.

Higher Logic brings connection to a geographically diverse organization Review collected by and hosted on G2.com.

Keeping up with new technology is a lift that is difficult to stay up to date with. Review collected by and hosted on G2.com.

The automation behind the scenes is excellent. This lets you boost engagement through emails, badges, or specific content to segmented groups. Review collected by and hosted on G2.com.

There are growing pains, working out the bugs while launching new features. Review collected by and hosted on G2.com.

The customer service is strong. You can speak to people on the phone. Review collected by and hosted on G2.com.

You can't swipe highlight. The popup box disappears when you do. Review collected by and hosted on G2.com.

For our small marketing team, we were looking for a solution that would take us beyond the upload a list and send it out capabilities that our previous email provider offered. We were spinning our wheels creating and uploading lists rather than taking advantage of a solution that was fully integrated with our AMS. This product solved that problem with auto-updating, integrating list building capabilities - as well as plethora of other data points about our users that could allow us to target our messages in a more effective manner. Review collected by and hosted on G2.com.

There are some limitations as to what data our AMS can pass into the Marketing Automation Professional for personalization fields, but those can be uploaded into the system as needed. Review collected by and hosted on G2.com.