I've worked with Higher Logic for 9 years, implementing communities at 2 different associations. I'm not a highly technical person, and I love that the HL staff is ready and willing to jump in and help to ensure your implement is successful and to provide ongoing support. They exceed my expectations every time. Review collected by and hosted on G2.com.

I honestly don't have much to share in terms of deficits. Every once in a while, and upgrade requires some implementation on our part. But I'd rather have innovation-induced work than no innovation. Review collected by and hosted on G2.com.

Our association just signed with Higher Logic Thrive and have been working with them to move to THRIVE for emailing/community. I am very new to my association but what I have gathered from my conversations with staff (through email or during their Super Forum) or with known coworkers is that they really care about their clients and strive to help us succeed. They listen to what we have to say and work to improve their own product. Review collected by and hosted on G2.com.

At this time, I have nothing to say about dislikes for Higher Logic. I am a little concerned with email and campaigns overlapping - I was hoping there would be a tool to prevent us from sending a member multiple emails on a day by accident but there isn't. Review collected by and hosted on G2.com.

We are currently implementing the new Higher Logic Thrive product and so far have been hugely impressed with the breadth of knowledge and support for our relatively small 501(c)3 organization. Review collected by and hosted on G2.com.

The many tools that make up Thrive are still in the process of being fully integrated. However - the team is singularly focused on customer needs and always have a roadmap and plan for tighter integration across the product. Review collected by and hosted on G2.com.

I really enjoy the social medial look & feel of the member homepage. I also enjoy the landing/logged-out view page that allows our marketing team the freedom to promote our organization. Review collected by and hosted on G2.com.

Of course, everything has its pros & cons. With our recent upgrade to the Thrive Online Community, we had a lot of customized pages in the navigation area that had to be copied over to the new community which became time-consuming. Review collected by and hosted on G2.com.

The support is very helpful and willing to talk through different scenarios and use cases. Review collected by and hosted on G2.com.

It can sometimes be overwhelming because it can do so much. Review collected by and hosted on G2.com.

I've had nothing but a good experience with HL since we signed on. Set-up was a breeze. The system is very intuitive. The automation rules have saved me countless hours - no need to manually send out welcomes, thank yous, or a bunch of other simple emails. The HigherLogic User Group (HUG) has been a great resource to see what others are doing and crowdsource solutions to simple problems - and anything that's needed to be escalated with a support ticket has been resolved in a timely matter for me. Review collected by and hosted on G2.com.

The price. HL is not an inexpensive product - especially depending on whether you want any of the add-ons. For small organizations/associations, this is a pretty significant investment. Review collected by and hosted on G2.com.

Higher Logic has a lot of amazing features that help build member engagement. We especially love the ability to build microsites for each of our specialty groups. Our members also love the discussion board, event calendar, member directory, and member resource library features. Review collected by and hosted on G2.com.

One downside that I've run into is feeling like I need to contact support for items that I wish I could do myself. For example, mass updating the email preferences of our groups. I also wish the reports included more data and would go back further than a month at a time. It would be really nice to see our annual data in the reports. Review collected by and hosted on G2.com.

I admit I was skeptical about purchasing Higher Logic Community because I was not sure the benefit would warrant the cost - staff convinced me to try it. Within the first three months, I saw the value of the community, especially for the association board and committees, and began to see the potential for membership engagement. About the same time, the pandemic hit! The community platform was a lifeline for many of our members. The opportunity to engage with each other on the platform was a valuable networking avenue, especially when our members were isolated and disconnected from each other. Now that restrictions regarding work location and travel are being lifted, our members are still using the community at a high engagement rate. The association membership has grown in the past two years. I attribute some of that growth to enhanced engagement through the community platform. Review collected by and hosted on G2.com.

The search feature for past posts or conversations is cumbersome. Review collected by and hosted on G2.com.

The setup is very intuitive and easy even for a non-coder. The support staff and the HUB community are efficient in answering any questions or resolving any issues. The community is also user-friendly for our diverse membership. I would highly recommend it to build a safe space for members to exchange and build relationships. Review collected by and hosted on G2.com.

The polling tool could be a bit more elaborate. Currently the basic functions doesn't allow it's usage for a different variety of needs. Review collected by and hosted on G2.com.

It has a seamless integration with our AMS Review collected by and hosted on G2.com.

It can be complicated to learn the HL lingo Review collected by and hosted on G2.com.