There are tools for volunteer management, member engagement and Mentorship. It allows for easy creation of pages for member resources and is a great product with more capabilities than we can catch up with. Review collected by and hosted on G2.com.

Large learning curve. SO many features, products, designs, places for items, differences in integration patterns. It is not a one size fits all platform so you need to spend a significant amount of time learning, experimenting and keeping up with the technology. Review collected by and hosted on G2.com.

Having available support and resources has been the most helpful. A major upside has been the integration of everything in one. For example, it's very convenient to have marketing automation and the communities under one roof. Review collected by and hosted on G2.com.

The look of the platform is a bit outdated. I would like to see a more modern feel and the integration of social media that makes it easier to pull and share things outside of the community. Review collected by and hosted on G2.com.

The ability for Members to communicate through Community discussions Review collected by and hosted on G2.com.

The admin setup is awful. The ability for users to set up a profile is not user-friendly and has minimal style. Review collected by and hosted on G2.com.

Higher Logic offers a high degree of customization of the platform. They are also industry leading when it comes the the automation capabilities - it allows a community team to create really hand-on realtionship building at scale. Review collected by and hosted on G2.com.

There are some modern features that have come to be "expected" across all tools that higher logic is missing: For example, threaded direct messages are not available. Review collected by and hosted on G2.com.

The Higher Logic platform is super configurable. You can take a barebones forum and upgrade it to what looks like a completely custom solution. I really appreciate the ability to add components as the community matures. It's a good idea to have a strategy from the beginning, of course, but it's convenient that the platform can grow with your community. It also has a nice suite of reports built in. Review collected by and hosted on G2.com.

The back end isn't the most intuitive, and it's really easy to forget where particular features live. All in all it's a minor complaint, and over the four years I've been using Higher Logic, it has been updated and improved some. Review collected by and hosted on G2.com.

The program evolves as our needs increase. Higher Logic is constantly looking for ways to improve their product and increase customer satisfaction. We are one of their smaller clients and yet they always treat us like we are their most important client. Review collected by and hosted on G2.com.

There really isn't any part of Higher Logic that I dislike. The system runs smoothly, they have the best customer support department I have ever worked with and they check in with us periodically just to make sure we are running smoothly. Review collected by and hosted on G2.com.

If Higher Logic hasn't told you about automation rules, then you need to ask. This is what sets them apart from the competition. You can do a thousand things with automation rules. Some of the things I am using it for is to personalize the customer experience. For example, we have a product support community, and have many products. I can setup automation rules to say, "if a customers has this product, show this blog to them when they log in". Another example is that you can send emails directly to customers that haven't logged in for X number of days. Or ask customers to fill out certain parts of their profile. It really is endless and fairly simple to do. Review collected by and hosted on G2.com.

I guess in any platform for community you can find things that are not great. We are a global company and it would be great to have language resources. I think in the Tech space it is super important. Being able to have a Japanese or German community in that language would help set us apart from the competition. I keep asking them about it, but for now, it's still on on their roadmap. Review collected by and hosted on G2.com.

I love how easily Higher Logic integrates with our association management system (NetFORUM Enterprise) and streamlines our member and prospective-member experiences. As a marketer and communicator, the conversion and engagement tracking provide actionable insight and clear-cut ROI that helps us justify our budgeting and projection time allocation. Review collected by and hosted on G2.com.

We've had some of the issues you'd expect whenever you try to integrate new Sass into your operation, but Higher Logic's project managers and engagement teams have helped us easily remedy those issues. Review collected by and hosted on G2.com.

The mailing designer 2 templates are "responsive" so that you don't have to hand-code both desktop and mobile versions. There are a decent amount of options for components and you can create your own reusable components on a per template basis. They recently rolled out an open html component so you can do some coding without having to create a full html email which has been nice. Review collected by and hosted on G2.com.

I would like reusable/custom components (layouts) to be available across all templates.

Customer service response time is slow and they've introduced bugs when "upgrading" that have gone unresolved for several days quite a few times. Review collected by and hosted on G2.com.

HigherLogic is great accross the board. They build produts to last with the client in mind. In my expereince once you're onboarded you'll never want to leave or need anything else. Have an idea that would make their product better? Tell them and they'll actually work on it. Seriously. This brings me to their client support and customer service. 110% This is where HigherLogic really shines. Once you sign your contract you are cared for. Once you complete onboarding you are still cared for. Been a client for awhile? They are still there to care for you. They want you to love the product, use the product and improve your business with the product.

I'm fairly techsavvy and went through onboarding smoothly so my HigherLogic rep would comes to our meetings with creative ideas to help our strategic goals. Not only are they helping us get the most bang for our buck and find success with their products, but they're also making me look good in brainstorming sessions!

Down to the details: Are you the first person to have some weird ask? They will find the right person to get you the right answer. No question is left unanswered and they offer multiple training methods for those that don't want their handheld. You have the option for in-person training (in non-COVD times), online training, group sessions, one-on-one training, videos and written trainings. Everything is customized to your business and your needs.

My company is pretty unique in our membership style and goals. The HigherLogci team went above and beyond to make sure the Community fulfilled out needs. We have greatly increased our member engagement and we can track in great detail where we've had success and who we still need to engage. Higher Logic's products are easy to use, helpful to the user and very VERY detailed. You can track EVERYTHING. We have loved having so much data to influence our decisionmaking and prove the ROI behind using HigherLogic. Review collected by and hosted on G2.com.

Onboarding is a little too timeconsuming. If you have someone at your company who will be fully dedicated to learning how to use HigherLogic and managing everything, then you should sign-up without hesitation. If you don't have an employee to dedicate to this software, then the HigherLogic team will help you make the time and support you where needed, but it will take time. You'll need to make time for the trainings to get the most out of these products. The ROI will come without doubt, but you can't just wingit. You actually need to spend an hour a week or more on learning the product for a few months. Review collected by and hosted on G2.com.