--- title: HHAeXchange Reviews meta\_title: 'HHAeXchange Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how HHAeXchange works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # HHAeXchange Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HHAeXchange but has limited features. Are you part of the HHAeXchange team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Founded in 2008, HHAeXchange is the leading technology platform for homecare agency management. Developed specifically for Medicaid personal care, HHAeXchange connects state agencies, managed care payers, providers, and caregivers through its intuitive web-based platform, enabling unparalleled efficiency, communication, transparency, and compliance. * * * Seller [HHA eXchange](https://www.g2.com/sellers/hha-exchange) Discussions [HHAeXchange Community](https://www.g2.com/products/hhaexchange/discuss) Languages Supported English, Spanish Overview by Jillian Katz Show More ## Top-Rated Alternatives [ ![AxisCare Home Care Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AxisCare Home Care Software") AxisCare Home Care Software 4.7/5(236) ](https://www.g2.com/products/axiscare-home-care-software/reviews) [ ![WellSky Personal Care](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WellSky Personal Care") WellSky Personal Care 4.4/5(143) ](https://www.g2.com/products/wellsky-personal-care/reviews) [ ![Therap Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Therap Services") Therap Services 4.6/5(230) ](https://www.g2.com/products/therap-services/reviews) [ View All Alternatives ](https://www.g2.com/products/hhaexchange/competitors/alternatives) ## User Insights Average based on 18 real user reviews. [Log in to unlock pricing and user insights](/login) ![Faliscia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faliscia K.") FK Faliscia K. Agency Owner Small-Business (50 or fewer emp.) 4/15/2026 "HH exchange has many issues they need to resolve, including unfair, sales, tactics, slow, responsive, customer service, and integration takes forever" 1.5/5 What do you like best about HHAeXchange? There's honestly nothing I like about HHAeXchange. They do have a few people who try to provide the best service possible on the front end, but when it comes to getting callbacks or response emails, it rarely happens. They're quick to send surveys, though. There is a free version for caregivers and caregiver agencies that Michigan offers in partnership with MDHHS, which seems to be pretty good and is a nice offering. I'm trying to get to this free version to integrate my existing platform. Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? They have not solved anything for me and are holding me hostage for a billing contract that was not fairly presented by their sales department. The expensive contract wasn't what I wanted, and I can't afford it. They have horrible customer service, rarely getting a callback or response email. The pricing for the enterprise version should be geared towards small businesses instead of being priced like it's for big companies. The setup process was very hard and long, taking up to six to ten weeks to get things going. Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? HHAeXchange hasn't solved anything for me. They're holding me back with an unfair billing contract, and I'm struggling to get their integration EDI department to assist me in running my business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Marisol M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisol M.") MM Marisol M. Billing specialist 2 Small-Business (50 or fewer emp.) 9/1/2025 "Great concept, still missing a few features (for free)" 4/5 What do you like best about HHAeXchange? That we can keep track of payments and invoices, and it's easy to edit visits. Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? That when you download invoices or IVRs there's no set up option to download them by name or that the file has the clients name, so it gets confusing or we can make a mistake when doing multiple charges and clients Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? We recently found a way to download daily care notes by week, so that specific feature save me personally A LOT of time. For the whole team, keeping track of old AR and the creation itself of invoices it’s something really cool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![MARITZA F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MARITZA F.") MF MARITZA F. Medical collector Small-Business (50 or fewer emp.) 8/5/2025 "MEDICAL COLLECTOR" 5/5 What do you like best about HHAeXchange? ALL AREAS ARE VERY GOOD FOR ME, THE SYSTEM IS VERY FRIENDLY Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? BILLING REVIEW MANY TIMES IS VERY COMPLICATE TO RESOLVE THE PENDING ADITIONAL SHIFT Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? MANY SITUATIONS AND PROBLEMS THE SYSTEM RESOLVED FOR ALL AGENCIES Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Eric Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric Y.") EY Eric Y. Branch Manager Mid-Market (51-1000 emp.) 8/8/2024 "7 Years of HHAeXchange user" 5/5 What do you like best about HHAeXchange? HHAeXchange offers a comprehensive solution for managing home care services. Its user-friendly interface makes it easy to schedule and monitor visits, track patient care, and manage compliance with regulatory requirements. The software’s integration with EVV (Electronic Visit Verification) ensures accurate timekeeping and reporting, which is crucial for maintaining transparency and accountability. Additionally, the real-time communication feature between caregivers and coordinators significantly improves the quality of care provided. Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? While HHAeXchange is generally effective, there are occasional issues with system speed, particularly during peak usage times. This can slow down the workflow and create delays in updating patient information. Also, the reporting features, although robust, could benefit from more customization options to better suit individual agency needs. Finally, new users may find the learning curve steep, requiring time and training to fully leverage all the features. Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? HHAeXchange is solving several critical challenges in the home care industry, particularly around scheduling, compliance, and communication. By automating and streamlining the scheduling process, the software ensures that caregivers are matched with patients efficiently, reducing the likelihood of missed or overlapping appointments. This is particularly beneficial for agencies managing a large number of patients and caregivers, as it saves time and reduces administrative burden. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dawn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn J.") DJ Dawn J. Director of Nursing Health, Wellness and Fitness Enterprise (\> 1000 emp.) 2/3/2025 "platform for home care agency's" 5/5 What do you like best about HHAeXchange? There are many feautres to utilizies to build schedules and billing out clients as well as developing medical documentations Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? if there is a problme it seems to affect across the platform. also can be slow at times Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? its allowing for billing, client schedules and medcial documentation in one place for users to access. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Shitao Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shitao Z.") SZ Shitao Z. Administrative Assistant Mid-Market (51-1000 emp.) 8/8/2024 "Love the HHAeXchange" 5/5 What do you like best about HHAeXchange? In order to simplify operations, HHAeXchange offers a complete platform for managing home care services, complete with features for scheduling, billing, and compliance tracking. Accurate and effective care is guaranteed by its user-friendly interface and connection with EVV. Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? Productivity may be hampered by the software's occasional slowness, particularly during periods of high usage. Furthermore, although effective, the reporting tools may use further customization choices to better suit the various agency demands. Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? HHAeXchange guarantees that care is provided effectively and in accordance with rules while streamlining workflows and lowering administrative hassles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite PW Patrick W. IT Administrator Mid-Market (51-1000 emp.) 8/6/2024 "The Salesfoce platform of the HHA industry!" 5/5 What do you like best about HHAeXchange? Full featured platform that offers a wide range of fields for caregivers and patients information Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? The UI while powerful feels dated and clunky to maneuver at times. It feels like it hasn't been updated in a long time Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? A place for our caregiver and patients data that is HIPAA compliant which is so important for our industry. Also having an app that our caregivers can clock in and clock out on is a great help Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yamaira T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yamaira T.") YT Yamaira T. caregiver Advicate Enterprise (\> 1000 emp.) 8/7/2024 "love love love" 5/5 What do you like best about HHAeXchange? Love this app its easy to use and easy to acccess to coustimer sevice Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? none at all other than constant updates. Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? The app used to be very slow it has improved and there arewnt as menay updates or crashing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bonnie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bonnie L.") BL Bonnie L. Team Lead Mid-Market (51-1000 emp.) 8/13/2024 "HHA ALLDAY" 4/5 What do you like best about HHAeXchange? easy to understand and create a profile and navigate i use it daily Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? it seems so outdated and so hard to upload sometimes it does not open Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? helps me create profiles quickly and with ease Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Astrid S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Astrid S.") AS Astrid S. Application specialist Mid-Market (51-1000 emp.) 8/29/2024 "Easy to use" 5/5 What do you like best about HHAeXchange? Easy to use. Straight forward. All information is at her finger tips Review collected by and hosted on G2.com. What do you dislike about HHAeXchange? There are glitches that stop us from using the program. Review collected by and hosted on G2.com. What problems is HHAeXchange solving and how is that benefiting you? Keeping patients in order. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about HHAeXchange? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HHAeXchange ](https://www.g2.com/products/hhaexchange/discussions/new) GU Guest User • Last activity about 4 years ago What is HHAeXchange app? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-hhaexchange-app) GU Guest User • Last activity about 4 years ago Does the HHAeXchange app track your location? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/does-the-hhaexchange-app-track-your-location) [ View all Discussions ](https://www.g2.com/products/hhaexchange/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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