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EG

Emma G.

Small-Business (50 or fewer emp.)

2/21/2023

"Very good, team respond quickly"

5/5

What do you like best about HeyOrca?

Calendar, reminders, notification settings Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

Can't auto publish to Instagram/TikTok but i understand API connections Review collected by and hosted on G2.com.

Response from Joe Teo of HeyOrca

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Thanks for your feedback Emma! We can actually publish directly to IG and TikTok! I've attached the links here

Help doc on Instagram Publishing: https://help.heyorca.com/en/articles/4262803-instagram-publishing-in-heyorca

Help Doc on TikTok Publishing: https://help.heyorca.com/en/articles/6637711-publish-tiktoks-automatically-in-heyorca

We are always looking to improve, so your feedback is extremely valuable!

KS

Katy S.

Digital Content Manager

Small-Business (50 or fewer emp.)

11/3/2022

"The best social media scheduler out there"

5/5

What do you like best about HeyOrca?

The prices are incredibly reasonable and there are features that other platforms don't have. The Instagram link in bio is great. You can also send content to internal and external users for approval and comments. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

The standard analytics are fairly simple. I have to use individual platforms for my metrics reporting. Also, the Instagram bio link currently does not track click metrics. Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Hi Katy! Thank you so much for your review!

Thanks for your feedback here - We do have Instagram Stories analytics available now, so you should be able to generate that content on a standard or pro HeyOrca subscription!

Here are some more details on that feature: https://help.heyorca.com/en/articles/5405677-track-your-instagram-story-data-with-heyorca-reports

We also have the option to publish Instagram Reels either automatically or via mobile notifications! Mobile notifications are available if you want to make sure out of trending audio. If you're interested, let me know and we can make sure that's enabled for you and your team!

Thanks again for being a part of our Pod! 🐳

ES

Elise S.

Social Media Marketing Manager

Small-Business (50 or fewer emp.)

5/3/2022

"Great tool for agencies!"

4/5

What do you like best about HeyOrca?

HeyOrca plans charge based on 'Calendars' instead of users, so I like the ability for us to scale our team as needed, and push the costs of additional Calendars onto our clients. It's clear to the clients and gives our team more flexibility.

The calendars themselves help us easily organize all of our content by client and by what is scheduled, drafted, approved, and published. The approval process for clients is quick and easy, which is great for some of our less tech-savvy clientele. Since signing with HeyOrca, they have implemented automatic carousel posts on Instagram, which indicates that their team prioritizes keeping their API up-to-date, which is very important to us.

Most importantly, any issues that we've had have been tended to quickly. Their support team is very responsive. Software is always going to have certain issues or bugs—that's unavoidable. But knowing that their support team is quick to respond and resolve is a definite comfort. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

We have encountered a few bugs that have caused some disruptions to our workflow. HeyOrca's support team has always been very responsive, which I consider to be more important than the specific bugs.

One such bug did leave a few of our profiles disconnected from the platform, and an unfortunate side effect of that was our clients were unable to preview the upcoming content in the calendar. Even if the content was unable to be published automatically (because it required reauthorization), it would have been nice for us to send the content to the client for approval in the meantime. Review collected by and hosted on G2.com.

Recommendations to others considering HeyOrca:

HeyOrca is a great tool for agencies looking to effectively manage their clients' calendars and outgoing content. Review collected by and hosted on G2.com.

What problems is HeyOrca solving and how is that benefiting you?

HeyOrca allows us to thoughtfully plan, schedule, and automatically publish content on behalf of our clients. As an agency, it's a very useful tool for us. It would be nice for comments and DMs to be filtered through and allow us to respond to them from within HeyOrca, as other platforms do (like Sprout), but it's still a worthwhile tool for us, even without that feature. Hopefully, a feature like that is on the product update roadmap.

If you are an agency and you're looking for a tool to help organize and publish your social media content, HeyOrca is a great option. Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Hi, Elise! Thanks so much for your review - we're glad to hear that HeyOrca has become your agency tool!

Thanks for the feedback on bugs - we're committed to providing timely fixes to any bugs that may arise with the team. I also apologize for the trouble this has caused in the past with some of your profiles.

If there's anything that you believe we could prioritize better with bugs like this, please reach out to our support team and we would be happy to escalate these as needed! We want to ensure that you and your client's experience is impacted as little as possible.

GT

Grace T.

Digital Engagement Officer

Small-Business (50 or fewer emp.)

7/15/2022

"The Swiss-Army Knife of Social Tools"

5/5

What do you like best about HeyOrca?

The customer service is always TOP NOTCH. I've never had a problem that their pod wasn't willing to troubleshoot. The platform is also very user friendly, even for my colleagues who are all 55+ who don't have a very comfortable relationship with most technology that's new to them. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

The only downsides in my current use are very small user experience preferences. I don't want to have to click "upload a photo" in the media library, I just want to immediately be able to drag and drop there. Things like that. But any suggestions I've ever made have always been very kindly received-- and much of what I've asked for is t unique to me and is actually already in the works! Review collected by and hosted on G2.com.

What problems is HeyOrca solving and how is that benefiting you?

My team and I love the approval process and ability to schedule ahead by making draft posts. When we just used Meta Creator Studio to schedule Facebook content, it was more difficult to have 4 team members in there , we couldn't do drafts or approvals, etc. The well-designed visual interface of HeyOrca takes the planning, creating, and scheduling process from overwhelming to rewarding since we can just knock it out so much more efficiently! Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Grace, thank you so much for your review! To be called a swiss army knife in our industry is truly an honour! 💙

Drag and drop is coming soon for the media library, so I hope this will help you take back your day even more!

UM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

7/12/2022

"Love it"

4.5/5

What do you like best about HeyOrca?

I love the client approval feature. I love that I can create my posts and schedule them all at one time and once my client approves them in heyOrca they will be published. I do not need to schedule my content after my client's approval. I do not need to use different platforms or programs for approval. Everything is done in heyOrca. It is such a time saver. And it is so easy for me and my clients.

The customer service is incredible. During the first week I had quetions every 10 minutes and someone was always there during the chat to respond to me. Thereafter, I kept getting e-mails and chat messages to check in with me to make sure I didn't need any help. I was surprised by how efficient and easy the agents were able to help me online. The team is incredible. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

I do not like that the price is by calendar/client. At this time I only have a handful of clients so it is ok. However, when I get more clients, it will be a problem. heyOrca does offer a bundle discount the more clients you have. However, it is still on the pricier side especially when you only have a few clients. Instead of pricing by calenards, I wish it went by social media accounts. At this time, I have not found a platform that has evrything I need like heyOrca. Review collected by and hosted on G2.com.

Recommendations to others considering HeyOrca:

do it! Review collected by and hosted on G2.com.

What problems is HeyOrca solving and how is that benefiting you?

Definately the client approval process. I was using two different platforms for approval and scheduling. After my client approved content, I would then schedule it in another platform. Now it's all done in heyOrca. Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Hi there! Thank you so much for your review, we really appreciate you leaving it for us! We're glad to hear you're enjoying the client approvals and our customer service team!

Thanks for your feedback on our pricing model. We're built to grow along side you and make it so that we can provide as much value to you as possible. If you have any concerns about your account pricing, our support team would be happy to help review your account if possible!

TA

Treehouse A.

COO

Small-Business (50 or fewer emp.)

11/3/2022

"Hey Orca For all"

5/5

What do you like best about HeyOrca?

I love how I am able to make one post and copy it to all social media including reels for instagram. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

That I am not able to add locations for all socials as well as tag people for certain social platforms Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Thanks so much for your review! We really appreciate it 🙏

We should be able to tag other Facebook pages, Instagram pages (minus private pages), LinkedIn company pages, and Twitter profiles. We aren't able to tag personal accounts for LinkedIn and Facebook at this time. Was there a page you were having difficulty tagging? If so, I'd recommend chatting with our in-app support and they'd be happy to check into it for you!

We also have Instagram location tagging for business accounts. I've forwarded this to the team so that we might be able to improve this experience in the future based on our roadmap allowances.

I hope that helps! We're thankful for having you as a part of the Pod :)

GW

Gus W.

President.Owner

Small-Business (50 or fewer emp.)

10/20/2022

"HeyOrca is easy to use and clients love it"

5/5

What do you like best about HeyOrca?

Too many scheduling platforms make adding posts, and submitting them for approval, a multi-step pain. Not HeyOrca. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

We need to get more clients on the platform. Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Thank you so much for your review, Gus! We're so thankful to have you as a part of the pod! 🐳

KJ

Kelly J.

PR Specialist

Small-Business (50 or fewer emp.)

11/3/2022

"user-friendly, efficient, streamlined"

4.5/5

What do you like best about HeyOrca?

I like that I can choose how a client is involved and they don't require a login. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

So far, nothing! It's just a bit pricey so we can't afford to onboard all clients. Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Hi Kelly! We really appreciate you leaving a review for us!

We're glad you're enjoying the platform. We're so happy to have you as a part of the Pod!

AR

Verified User in Recreational Facilities and Services

Small-Business (50 or fewer emp.)

1/6/2023

"Creating an account for Hey Orca"

5/5

What do you like best about HeyOrca?

They are actually active people that are ready and almost eager to help out. They are dedicated to their customer's success. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

I can't schedule stories on Facebook that would be a big bonus. Review collected by and hosted on G2.com.

PJ

Patricia J.

Manager of Public Relations and Communications.

Small-Business (50 or fewer emp.)

6/18/2022

"For content planning optimization."

4.5/5

What do you like best about HeyOrca?

I like Hey Orca supports the use of the editorial calendar to display posts with automatic processing.

You can browse and organize your content schedule, as well as group different pieces of content into high-level campaigns.

Your scheduled material can be posted directly to social media accounts like Facebook, Twitter, Instagram, and LinkedIn.

Customer service is amazing; they are knowledgeable, helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

Hey Orca's tagging method is slow and occasionally clumsy.

Although it is a wonderful tool, I would like to see the Hey Orca user interface improved; currently feels dated. Review collected by and hosted on G2.com.

Recommendations to others considering HeyOrca:

I recommend Hey Orca to manage the digital channels of numerous clients at the same time.

To have full control over the content of your social networks.

It can greatly improve your response speeds

It allows to speed up the process of collaboration and evaluation of contents. Review collected by and hosted on G2.com.

What problems is HeyOrca solving and how is that benefiting you?

Hey Orca's partner analytics provide insights into social media performance through targeted social engagement breakdowns and cross-channel insights.

You can quickly and efficiently streamline the planning and approval processes for your social media material.

You can create a share URL and send an email to consumers so they can approve, reject, or comment on your posts. Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

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Hi Patricia! Thanks so much for your review, we really appreciate it! We're glad to hear that you've been finding content planning easier with us!

Thanks for your feedback on tagging and our interface. We've recently made some updates to our search function for tagging, so hopefully, you should find it to be easier to tag users now! I also have an article that has some tips and tricks that might help for future tags here: https://help.heyorca.com/en/articles/1806271-tagging-pages-social-accounts