David M.
DM
David M.
Small-Business (50 or fewer emp.)
"Our clients LOVE this platform!"
5/5
What do you like best about HeyOrca?

The platform is incredibly easy for clients to see what they need without getting caught up in all the noise of a clunky interface. We've struggled with confused clients in the past, but with Heyorca, our clients always rave about simple the tool is and how clear the review process feels. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

We use ClickUp for PM and customize the steps in each process. It would be amazing to have additional status/stage options on posts in HeyOrca to add additional clarity & streamline collaboration. Review collected by and hosted on G2.com.

Response from Joe Teo of HeyOrca

Thanks a bunch for your kind words! I've got your request for a PM integration and customizable steps in HeyOrca noted down for our product team. You're an awesome part of our pod, and we're excited to serve you and your team!

Ron L.
RL
Ron L.
Business Solutions Architect
Small-Business (50 or fewer emp.)
"A mature SMM platform with room to grow"
5/5
What do you like best about HeyOrca?

HeyOrca is a platform that is easy to adopt, yet flexible to scale with social media marketers or agencies of any size. Since it is geared toward calendars in terms of clients, all actionable items revolve around the calendar, including tasks that would otherwise go into a project plan. Calendars are easy to see, especially more so on desktop (I dont know about mobile). I specifically sought it out for the approvals process built into the workflow. Features are constantly being added, which is important to see, given the state of how social moves so rapidly. HeyOrca is one of the ones to watch. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

I am not a fan of paying for basic reporting as an add-on, as I feel these are features that should already be built-in -- by the way, did you know Meta Business Suite already provides some? Something to think about. Custom reports are also critical -- I would like them to be able to pull in historical data on the account(s) to be of value. Review collected by and hosted on G2.com.

Response from Joe Teo of HeyOrca

Hey Ron! Thank you for your feedback and your confidence in our direction! You can check out our roadmap here: https://portal.productboard.com/zjdekfgequk4hqgfygbqvu5x/tabs/6-roadmap

Thank you for your feedback on our packaging this is something that we are always looking for feedback on. So definitely something for us to consider. We are also working on improving our reports, so if this is something you are interested in, definitely reach out to our team!

Nat V.
NV
Nat V.
Small-Business (50 or fewer emp.)
"Outstanding Customer Service"
5/5
What do you like best about HeyOrca?

HeyOrca!'s product is great, but the Customer Support team is what makes the whole experience exceptional. Thety're curteous, responsive and efficient. No problem is too small and they truly care about their clients. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

Overall I thikn the UI could use some improvements and thee are limitations when looking at analytics, which we know is mostly driven y the third party's API constraints. Nothing major. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Love HeyOrca"
5/5
What do you like best about HeyOrca?

Constantly updating with new features, and you let us know about what's coming up. You are one of only 3 newsletters that I genuinely enjoy and look forward to opening. In your case, it's because you back it full of so much helpful content! Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

Analytics for Twitter and Linkedin aren't great or always accurate. There are some annoying features I've shared with the team (e.g. boxes (like Hashtag library) not closing just by clicking outside the box -- you have to actually click the close button) in the past that still haven't been changed or fixed. Review collected by and hosted on G2.com.

Jonathan C.
JC
Jonathan C.
Social Media Manager
Small-Business (50 or fewer emp.)
"Easy to use and saved loads of time."
5/5
What do you like best about HeyOrca?

Its simplicity is one of HeyOrca's best parts. This morning I trained my colleagues on how to use it and they have also found it easy to use. The features such as copying posts and the BioLink for Instagram are also fantastic. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

I honestly haven't found anything I dislike about HeyOrca so far. A couple of things I still need to fully understand but nothing I don't like. The only thing I could say could be improved is the calendar appearance feels a little dated and could be a bit more modern, but that's me being picky. Review collected by and hosted on G2.com.

Response from Joe Teo of HeyOrca

Hey Jonathan! Thanks so much for your review! We are always looking to improve so really appreciate your suggestions.

Courtney Q.
CQ
Courtney Q.
Small-Business (50 or fewer emp.)
"Great scheduling platform"
4.5/5
What do you like best about HeyOrca?

The ability to allow teammates to review social post and get approval. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

You do not have the ability to add subtitles when scheduling videos on Facebook or Twitter. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"The people make all the difference."
5/5
What do you like best about HeyOrca?

Yes, the software is great, and we are using for our agency, but more importantly, the PEOPLE at HeyOrca have been lovely to work with. We've been working with Julia Farrell who has been so helpful in troubleshooting any issues, answering questions and overall, just being an absolute delight to work with. We've tried so many other companies for scheduling and the last one we were on we decided AGAINST bc their customer service was non-existent. Julia won the business from us. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

There are a few limitations on the software, such as very low character count for TikTok captions, and there are a few bugs such as creating multiple profiles every time we reconnect or reauthorize the account. So far, Julia has been able to troubleshoot or provide clarity on each issue we've brought to her. Review collected by and hosted on G2.com.

MJ R.
MR
MJ R.
Media Coordinator
Small-Business (50 or fewer emp.)
"Best Platform Around!"
5/5
What do you like best about HeyOrca?

HeyOrca is always updating itself and adapting to the newest actualizations for all social media platforms. I appreciate that the interface is easy to work with, and the team is always available to help with any questions and suggestions. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

I think that the direct publishing of IG stories with the additional step of emailing the person is unnecessary and adds an extra step that can be cumbersome. Also, if the person that runs the calendar isn't around to update the publishing rights, it can be a hassle to publish.

Also! We'd love to have access to YouTube posting as well. Review collected by and hosted on G2.com.

Response from Joe Teo of HeyOrca

Thanks for the review MJ! Currently, Instagram doesn't allow us to directly publish stories however, you can download our mobile publishing app to get notifications directly on your phone, which would make it easier! We'll keep you updated when Instagram allows us to publish stories! YouTube is something that we are hearing more about and is something we are considering for our roadmap this year! Thanks again for your feedback MJ!

See how HeyOrca improved
RK
Robert K.
Small-Business (50 or fewer emp.)
"A simple but excellent service that does everything we need"
5/5
What do you like best about HeyOrca?

I would say it's simplicity. We needed a solution that could help us schedule social posts with a range of accompanying media. That's exactly what HeyOrca facilitates. The interface is simple and intuitive. There aren't many extra features, but we don't need them anyway. So I like the fact I'm paying for what I need and not a bunch of extra functionality that I wouldn't use. HeyOrca is also extremely well-priced. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

Nothing especially. One issue I do run up against is that the platform always recommends that I post during a small selection of times. I'm not sure those are actually THE best times; only the times that have worked best for me in the past, based on a small sample size. So it would great if the platform encouraged me to post at other times and record the results, just so I could double check that the four and five star post times really are the best I can do. Review collected by and hosted on G2.com.

Response from Joe Teo of HeyOrca

Hey Robert! Thank you for your positive review and product feedback here. Best times to post is definitely something that we are continually looking to improve and right now, you are right, it is based on your past schedule! Thanks again for your feedback and we are really happy to have you as part of the pod!

Deanna D.
DD
Deanna D.
Bookkeeper
Small-Business (50 or fewer emp.)
"Organized and Optimized"
5/5
What do you like best about HeyOrca?

I am an audio-visual learner, so I love that I can visualize and plan our posts with many helpful features. HeyOrca and Canva are my go-to's. HeyOrca is VERY user-friendly, and I love that they have webinars, a youtube page, and a live chat. No need to dive into google or old articles; they've got you covered! As addressed in their live webinar today, they are ALWAYS using customer feedback to enhance the product for EVERYONE! I have seen the product grow over time. I recommend it to anyone trying to manage their social media page/s.

The approval status for posts is a great way to keep track. I love the feature of previewing desktop and mobile devices too! This feature makes it easy for the owner to see progress. Review collected by and hosted on G2.com.

What do you dislike about HeyOrca?

There are some limitations with posting certain things, but as mentioned previously, they are constantly making improvements. One thing specifically is tagging users. Most of the time, I tag the manufacturer of the product. I've even had some companies respond to my posts by doing so! Review collected by and hosted on G2.com.

Response from Casey Russell of HeyOrca

Hi Deanna! Thanks so much for your review! We love how you've continued to enjoy using HeyOrca over time and also love our free resources!

Thanks for your feedback surrounding tagging - we've made some improvements to how pages can be tagged so that you can find your page easier, even if you have spaces within your page name. If there is ever a page that you're having trouble tagging, I recommend checking out these troubleshooting tips: https://help.heyorca.com/en/articles/1806271-tagging-pages-social-accounts

Please reach out to our support team if you continue to see this happen and we'd be happy to help! :)