--- title: Heyo Phone Reviews meta_title: 'Heyo Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how Heyo Phone works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 28 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Heyo Phone Reviews **Vendor:** Heyophone **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 28 ## About Heyo Phone Heyo helps small business owners manage all their customer communication, get more enquiries and grow business right from your phone. Heyo Phone has gained significant traction as a digital phone line for businesses across India with more than 1.5 Million downloads and 100,000 users. Experience seamless customer communication with Heyo Phone’s Smart features - Single Business Phone Number, Auto Call Recording, WhatsApp API, Auto Call Distribution, IVR, Multiple Staff Access, Custom Business Greeting Messages, Voicemail & much more starting at ₹199 per month. Heyo Phone Provides: New virtual business phone number instantly without additional sim or device. Single business number for your business & staff. Assign or remove staff anytime. WhatsApp integration with Heyo virtual phone number for advanced customer interaction. Seamless IVR with Heyo customer communication app. Effective call distribution and voicemail. Parallel ringing for multiple staff members. Call analytics for your staff. Unlimited incoming and outgoing calls. Custom business callers tune to greet your customers professionally. Heyo Phone Features: Single Business Number for You and Your Staff - Get a single phone number with a local DID code, Not only for calls but also for WhatsApp. Your staff can also connect to customers on WhatsApp after downloading Heyo App. Customized Business Caller Tune - Customize your welcome greeting as per your business & sound professional. IVR for Small Business - Most Affordable IVR App to take your business interaction to the next level. Add multiple departments and solve your business queries within no time. Distribute Calls to Staff - Never miss any business calls with automatic call distribution among your Staff. Record and Monitor Staff Calls - Monitor your staff performance regularly with auto call recording for better customer service. Separate Business and Personal Calls - Heyo Phone helps you to keep your personal & business calls separate without additional SIM not only for you but for your staff as well. Voicemail - Heyo Phone offer voicemail without additional cost, Your customer can reach you even after business closing hours Boost Google My Business Rating - Link your GMB profile with Heyo Phone and get more reviews on your GMB profile. Call Analytics - Get a daily call report to your WhatsApp with Heyo Phone App. You can also access your call history and customer database within the App. Smart Business Card - With Heyo Phone, you can get a customized smart business card for easy sharing among your customers. Number Selection - Choose your business number starting with 011, 022, 033, 080 and more. Win more customer trust with local numbers. Missed Call Tracker - Never miss a single customer with Heyo Phones Missed call feature. Easy call back and track the customer easily. Heyo Whatsapp for Business - Integrate Heyo virtual phone number with WhatsApp API for advanced customer interaction. Shared Inbox, Add Multi Staff & Automated Message Templates. Enjoy high-quality voice calls with your customers anywhere anytime with Heyo Phone. All You Need To Know About WhatsApp API Integration with Heyo Phone - WhatsApp API is an all-rounder communication platform similar to WhatsApp Business but with advanced features like automated messages, shared inbox, multi-agent chat, interactive messages, agent transfer, etc., that is designed to meet your business needs. Please note: If your WhatsApp API activation fails, it may be due to not following Meta's guidelines. For assistance, you can contact and write to our support team at connect@heyophone.com. The WhatsApp API integration including Multi-Agent Chat feature allows the admin to assign chats to multiple agents, ensuring efficient and prompt customer responses. This feature provides support by allowing multiple agents to view the chat of a single user, speeding up reply times. With Heyo Phone's WhatsApp API, you can monitor your agents' performance by checking detailed analytics and chat histories. You can also send automated message templates to boost sales and customer communication, with three pre-existing templates available and more customization options coming soon. Heyo Phone offers different plans for WhatsApp API integration - the Heyo Lite Plan at Rs.199/month for 2 users (1 owner and 1 staff) without IVR but with WhatsApp, and the Heyo Pro Plan at Rs.499/month for 5 users (1 owner and 4 staff) with IVR and WhatsApp. While setting up a WhatsApp Business Account (WABA) is free, conversations are billed based on Meta's standard rates, with utility, marketing, and service templates priced at INR 0.308, INR 0.726, and INR 0.29, respectively. You can send unlimited messages within 24 hours of starting a conversation, and each WABA account gets the first 1000 incoming conversations free every month. In order to create a WhatsApp for Business with your Heyo Number, simply tap "Create WhatsApp Business Account" on your main Heyo screen, log in with Facebook, fill in your business details, and complete the creation process. If it fails, you can retry. Once set up, you can easily interact with your customers. Lastly, if you wish to update the "About" section on your business's WhatsApp profile, simply open the Heyo Phone app, go to settings, and select ‘Edit Business Card’. There you can add your business description, autofill website and email details, and choose your business category. ## Heyo Phone Pros & Cons **What users like:** - Users value the **call recording feature** for enhancing professionalism and strengthening customer relationships effectively. (5 reviews) - Users love the **easy-to-use calling features** of Heyo Phone, enhancing customer interaction and minimizing missed calls. (4 reviews) - Users appreciate the **professional virtual business number** from Heyo Phone, enhancing small business management and productivity. (3 reviews) - Users find Heyo Phone exceptionally **easy to use** , enhancing their communication experience with a convenient and intuitive interface. (3 reviews) - Users praise **easy communication** with Heyo Phone, highlighting its efficient features for teamwork and customer interactions. (3 reviews) - Users appreciate the **reliability** of Heyo Phone, ensuring no missed calls and seamless performance for business communications. (2 reviews) - VoIP Services (2 reviews) - Accessibility (1 reviews) - Affordable (1 reviews) - Easy Integration (1 reviews) **What users dislike:** - Users report **unhelpful customer service** , facing poor treatment, excuses, and unnecessary requests that frustrate their experience. (2 reviews) - Users feel the **high cost** of Heyo Phone plans is a major drawback that needs improvement. (2 reviews) - Users express disappointment over the **limited features** of Heyo Phone, particularly in the basic plan for professional use. (2 reviews) - Users experience **call issues** due to unresponsive customer support, leaving them frustrated and without solutions. (1 reviews) - Users find Heyo Phone's **customer support processes complex** , making assistance feel frustrating and unreasonable to navigate. (1 reviews) - Users find the **plans comparatively high** , making the Heyo Phone less accessible for many potential buyers. (1 reviews) - Users find the **lack of intuitiveness** in Heyo Phone's interface makes navigation complex and frustrating. (1 reviews) - Navigation Difficulty (1 reviews) - Phone Number Issues (1 reviews) - Recording Issues (1 reviews) - [View Heyo Phone pricing details and edition comparison](https://www.g2.com/products/heyo-phone/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+19%3A14%3A00+-0500&secure%5Bsession_id%5D=ee1e7758-a118-43ed-bdc3-6432e5af4937&secure%5Btoken%5D=a92a8311ff320e82e7087702f97042eec51c1dda7748c1fc4f7f2feca00d6f9c&format=llm_user) ## Heyo Phone Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Instant Messaging - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Heyo Phone Alternatives - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,667 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,574 reviews)