We discovered Heymarket when it was still a very young company. It has been one of the best decisions for our business to use Heymarket. It is easy to setup and we like the fact that there is a mobile application as well as a desktop application. Our office team uses the mobile app on a daily basis. We like the lists and templates features as well. It has made standardizing our communication with our clients and staff more consistent. Customer support is timely when we have issues that need to be resolved. We are also able to integrate Heymarket with Zapier and use it in a lot of our automations. Review collected by and hosted on G2.com.

We are hoping to see more AI features in Heymarket. We want to be able to determine the intent of text messages as an example. Review collected by and hosted on G2.com.

The ease of syncing with our mail platform and also the opt-in/out feature is amazing. Review collected by and hosted on G2.com.

Little things like being able to auto-close a message once sent or selecting as a whole at once. Review collected by and hosted on G2.com.

Quick, easy communication with customers. Our whole team can easily see what is going on, whether using our PCs, Macs, iPads, iPhones or Android devices. The private message feature works most of the time. Review collected by and hosted on G2.com.

Biggest issue is we cannot support a group chat. Our customers are restaurant owners. We often need to communicate with the owner(s), the chef, perhaps another interested party or two on their side, as well as our team on HeyMarket. It is very difficult to tell them, you can reach our whole team by call or text at our main office line (our landline and HeyMarket both use the same number), but only one person on your end can communicate with us. The alternative is we end up with multiple conversations going on with multiple people from the same restaurant, which is chaotic and causes its own set of issues. HeyMarket is unable to accommodate a group chat of any kind, so we just have to use iMessage or Whatsapp for those customers, from our personal cell phone numbers. That makes us look very unprofessional and disorganized - the exact opposite of what we are trying to accomplish by paying for HeyMarket. Pleeeeeeeeease fix this issue ASAP!! Review collected by and hosted on G2.com.

Ease of use and great support. We use it weekly. Review collected by and hosted on G2.com.

nothing as of yet. Really easy to use and no complaints about the software or service Review collected by and hosted on G2.com.

Able to schedule messages, templates, mass texts Review collected by and hosted on G2.com.

Often glitchy, laggy, not intuitive on how to schedule group texts. Difficult to get support since it is only through text. Review collected by and hosted on G2.com.

It's easy to use and works well with HubSpot workflows. Customer service is always helpful when issues arise. Review collected by and hosted on G2.com.

We've had trouble connecting Heymarket responses to route to a connected HubSpot inbox in a clean way, but other than that it's been good. Review collected by and hosted on G2.com.

After a learning curve, I was able to figure out the software, and I like the ability to create groups so I can segregate the groups according to my criteria Review collected by and hosted on G2.com.

There are a few software glitches that you have to deal with when you are on the platform, but you work around them Review collected by and hosted on G2.com.

Heymarket integrates with MS365 enabling us to deploy and use SMS Marketing and Customer Support efforts seemlessly. Review collected by and hosted on G2.com.

A limited number of users for the entry price. Review collected by and hosted on G2.com.

The interface is very easy to use. The ability to see who has repsonded on the same chain + assign ownership and teams is very helpful. Plus, we were able to integrate to our appointment booking system. Review collected by and hosted on G2.com.

No dislikes to report at this time. We are overall very happy with the platform thus far. Review collected by and hosted on G2.com.

Easy Platform and straight forward. Price is fair and competitive Review collected by and hosted on G2.com.

Took longer to activate but after that was good. I wish it was integrated with Square Software Review collected by and hosted on G2.com.