I love that you can privately collaborate with the rest of your team by using the private comment and only tagging users who should be concerned with the particular message. You can also create your own inbox that separates your employees by departments or locations that they're assigned in. Review collected by and hosted on G2.com.

Initially, I thought that when you read a message it only gets mark as read on the end of the user who read it and not across the board. We realized later on that, when it is read by one user it is marked as read across the board. I also don't like that our users in the Philippines cannot download the app, they have to log into the web to access Heymarket. Review collected by and hosted on G2.com.

Many of our customers communicate through texts, so we need to be where they are. Heymarket provides an easy way to text our customers through the same number they use for calls. Heymarket is used on a daily basis in our organization. Heymarket has a number of integrations available which have been fairly easy to implement.

Implementation was easy enough and remains easy to manage through the administrator portal. Review collected by and hosted on G2.com.

The integration with Microsoft Teams is a little bit clunky; most of the daily users of Heymarket log into their respective accounts at app.heymarket.com and handle their texting from there as opposed to using Microsoft Teams. Review collected by and hosted on G2.com.

I like Heymarket because it seamlessly integrates all our messaging needs – SMS, Facebook Messenger, WhatsApp, and several other integrations. It's really easy to use and their customer support responds promply. Review collected by and hosted on G2.com.

Heymarket caps your list size at 800. This means that if you have a marketing blast you want to send out with thousands of contacts, you have to create several lists and send them to each list individually. Review collected by and hosted on G2.com.

We chose Heymarket because it integrates well with Hubspot. We also like that Instagram DMs can be managed in the app. Review collected by and hosted on G2.com.

I wish DMs would integrate with Hubspot. Review collected by and hosted on G2.com.

I love the integrations with Heymarket on Hubspot. The mobile app is great, and I also like the desktop app. Everything about HeyMarket has been fantastic. The automation works great, too. HeyMarket has helped me communicate better with my prospects. This is a very user-friendly app, and it's straightforward that any user can use it without training. Review collected by and hosted on G2.com.

I wish there were a way to react to messages on HeyMarket like one can do with an iPhone. I want to be able to give thumbs up, heart, etc. Review collected by and hosted on G2.com.

The best feature is the fact that management can see all emails, but communication with employees only goes to the employee you are reaching out to. We rotate call weeks and the person on call watches all team communication on their call week, but other managers can always step in and respond if appropriate, this is the only system that we have found that works this way. Review collected by and hosted on G2.com.

The fact that it reminds you with each text sent that short sentences may not go through Review collected by and hosted on G2.com.

Heymarket allows us to simplify our dispatch process have have fewer calls to deal with. We are able to quickly get updates from our drivers and respond to them with what to do next. Also the customer support is quick to reply to any issues we may have if someone is not receiving messages. Review collected by and hosted on G2.com.

The only downside I would say is you are charged by the number of messages and any extra unused messages from previous months are not transferred over to use in the next month. Review collected by and hosted on G2.com.

Heymarket's best feature is the shared inbox that allows our entire frontline customer service team to see messages coming in from customers and everyone can respond or comment to each other privately. Review collected by and hosted on G2.com.

Heymarket's lists features are not quiet up to par with other text/sms marketing tools. There are some limitations we've run into. Review collected by and hosted on G2.com.

The platform is very easy to use and I like how there is an App version as well for the admins on the account to use. Review collected by and hosted on G2.com.

With the version that we have, it would be nice if we were able to export lists. Review collected by and hosted on G2.com.

We have been able to set up automations that have helped us provide better customer service while we use our time more effectively while automatios are running. Review collected by and hosted on G2.com.

If only the automations could recognize language that would be great. Our main market is Spanish speaking and to be able to send automations based on the language would be great.

Also, the app on the iPhone, at times can be a bit slow to update/fetch. Review collected by and hosted on G2.com.