It's helpful communicating with my customers in the channel they respond to the most: SMS. Review collected by and hosted on G2.com.

Nothing yet - it works like a charm! I've been using it for a few months now, so we'll see ;) Review collected by and hosted on G2.com.

Heymarket gives us the capability to answer our clients questions via SMS messaging vs the actual landline point of contact. It is really handy for us as they clients are better serviced vs playing telephone tag and leaving numerous voice mails. Review collected by and hosted on G2.com.

I need the ability to edit a contact's information to update the telephone number and delete messages that are no longer needed. Review collected by and hosted on G2.com.

The texts coming from the same number really helped us ensure there was continuity of care. Texting is new to our field, and Heymarket helped us figure it out. Review collected by and hosted on G2.com.

There was some delay in getting numbers ported so we were texting from our mainline and not a random number, but once that was resolved everything was great Review collected by and hosted on G2.com.

Heymarket enabled us to communicate with leads more quickly and effectively than ever before. Review collected by and hosted on G2.com.

We were not able to link it to our CLM, so it was difficult to track text inquiries. Review collected by and hosted on G2.com.

Ease of team use internally & externally. Review collected by and hosted on G2.com.

Service tickets are not isolated. Having to dig through customer interactions among service tickets is daunting. These should have a seperate channel or filter option. Review collected by and hosted on G2.com.

I like how quickly they get the numbers set up. Review collected by and hosted on G2.com.

The ticketing system, would prefer a single person point of contact. Review collected by and hosted on G2.com.

Conversations from txt to slack is what we needed! Easy implementation and use. Review collected by and hosted on G2.com.

nothing at the moment, maybe more user adoption but that is internal Review collected by and hosted on G2.com.

I love Heymarket's ease of use for messaging customers and clients. It makes it easy to send them links, images, screenshots, and more, as well as to update them on when their orders are ready for pickup. I use it every day. Customer support has been very responsive any time I have a question or need help. This product is extremely easy to pick up, use, and adjust to. Review collected by and hosted on G2.com.

The search feature is a little clunky and could be optimized Review collected by and hosted on G2.com.

I love the ability to schedule texts in advance. Review collected by and hosted on G2.com.

Difficulty loading contacts sometimes and searching for names. Review collected by and hosted on G2.com.

Haymarket can be very intuitive and helpful when we need to contact clients we have previously touched base with. Creating campaigns and templates helps get things done efficiently and correctly. Review collected by and hosted on G2.com.

I hate that there are no reasonable payment packages, and I often worry about paying by each text message. We have a large volume of our customers that prefer to be contacted by text message, and we find ourselves having to edit the amount of information we send them. It would also be nice to be forced to hit the "send now" button instead of the enter button. I am sure many have prematurely sent text messages that weren't finalized because of the lack of that feature. We have also noticed that to add a customer to a campaign, they will receive text messages from old campaigns immediately. Not changing the campaign to inactive before doing this would be nice. Review collected by and hosted on G2.com.