Templates, Reporting, AI based summaries, Ability to assign SMS to other users, Ease of platform use, etc Review collected by and hosted on G2.com.

You had to click on a button to Summarize the SMS content VS it doing so automatically Review collected by and hosted on G2.com.

I love that the entire team is able to use with their own log ins so we can see who sent a message to our clients, Review collected by and hosted on G2.com.

The way you upload contact files. How you have to be so indepth with the spread sheet Review collected by and hosted on G2.com.

What its purpose is. It works for what they say they offer and that is texting from Pc to cell phones. - Training was fantstic and support has always been professional, fast and solid. Implementation was easy and very few chances for users erros due to UI being very simple Review collected by and hosted on G2.com.

Not a dislike honestly - it is the tool is limited in my industry to having the contact information of those you are reaching out to. We use Seekout to get that information but if Heymarket could either intigrate or provide similiar service it would be more of a one stop shop solution for what we are using it for. Review collected by and hosted on G2.com.

It's easy for the entire team to interact with clients. It doesn't matter who replies so the client has a seamless experience. Review collected by and hosted on G2.com.

No windows app. Would like a stand-alone app and not having to use Chrome notifications. Device limits are annoying. I use this on a Macbook, Iphone, Ipad and a PC. Heymarket restricts it to 2 "mobile apps" at a time making the service less beneficial. Review collected by and hosted on G2.com.

The Heymarket app has been fantastic for expanding our coaching support and for our marketing team! We couldn't support our clients without it Review collected by and hosted on G2.com.

Videos do need to be very small

And it's difficult to send animated graphics and graphics directly from an iPhone Review collected by and hosted on G2.com.

it's easy to view unresponded-to, and unread messages, I like that you can create lists so I can send out my messages to the group that needs them. it's easy to train new staff on, and customer support has been very helpful a number of times. We use Hey Market at my office from 5 am -10 pm every day -- it has been an easy integration, and I often think of how difficult it would be without it Review collected by and hosted on G2.com.

We use Heymarket for our transportation company, which sometimes means when a client requests to cancel rides for the week we get "cancel" and it opts them out Review collected by and hosted on G2.com.

The fact that my management team can see and review all messages, but to everyone else it feels like they are texting directly with one person. Review collected by and hosted on G2.com.

The new security requirements to have to authenticate everys so often when you log in (it is not their fault, but still annoying - I like to stay logged in) Review collected by and hosted on G2.com.

I am able to connect and conversate with people worldwide regadless of physical distance Review collected by and hosted on G2.com.

Hard to keep track of because there is no app to download so I must constantly keep opening the website on my laptop Review collected by and hosted on G2.com.

We switched over from another company, and the reliability and support was far more superior . Review collected by and hosted on G2.com.

No immediate support still have to wait a couple hours.

They usually text back I would faster support Review collected by and hosted on G2.com.

I love how easy it is to use HeyMarket and the texts look like they are coming for legit numbers. It is something that I use every single day for my day-to-day assignments. Our HeyMarket is linked to our Hubspot platform as well. Review collected by and hosted on G2.com.

I wish it was a little easier to find assigned texts and it would change the notification for who receives the notifications automatically instead of having to transfer the chat and then assign at the same time. Review collected by and hosted on G2.com.