I was able to get up and running with this product in under 5 minutes. Simple setup. I quickly added my groups of individuals into HeyMarket and within minutes I was able to send custom text messages to different group members. I can quickly edit the contacts in the app. Sending pictures within a message are as simple as clicking the attachment button. I like that I can basically do everything that I need to do within the app. Makes sending quick messages to large groups of people quick and easy. Review collected by and hosted on G2.com.
Honestly nothing so far. I've been using the product for about a year and I have not come across anything lacking for what I use it for which is to send out text messages to different groups of employees based on roles. Review collected by and hosted on G2.com.
Video Reviews
Simple, connected, powerful.
424 out of 425 Total Reviews for Heymarket
Overall Review Sentiment for Heymarket
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*The platform is generally easy to navigate, so new users can get up and running quickly without extensive training.
*Shared inboxes allow multiple team members to collaborate on customer conversations, which is a valuable feature for customer service or teams that work together closely.
*The ability to create message templates and automate responses is a big time-saver.
*HeyMarket integrates with tools that we use, like HelpScout and Slack. This makes it easier for us to manage conversations without switching between multiple platforms.
*HeyMarket is easy to set up initially. Review collected by and hosted on G2.com.
*The customization options are somewhat limited. For example, there is no way to auto-close messages sent through API. We send a lot of these messages daily, which have to be manually closed. It is time-consuming and reduces the overall efficiency of HeyMarket. There used to be a limit on how many messages you could select at a time (making this almost unbearable), but that appears to be removed thankfully. Additionally, things like deeper reporting capabilities, advanced AI-driven automation, and more robust customer segmentation could make it a much better tool. Because our team uses HeyMarket for hours, improving this would make HeyMarket much better.
*This and the one above are the most important - While we have not had issues recently, when we did have an ongoing issue where HeyMarket would break, the Support Team did not know the actual app and features. They would tell us that a feature we had been using was not an actual feature or tell us that HeyMarket was not supposed to behave that way. We were sold on the product due to those features and the app broke multiple times. Sometimes it took a very long time to get a response and it was very frustrating. For a platform designed to improve communication efficiency, better customer service with actual knowledge of the program should be a higher priority.
*Compared to other messaging platforms, Heymarket is on the pricier side, especially for small businesses. The basic plans don’t include some features that competitors offer at similar or lower price points, which is a bummer.
*The mobile app is very buggy and impossible to use.
*We have to send preview links to customers and most of the time they do not receive messages with links. Words are also randomly banned, like Russian names. Review collected by and hosted on G2.com.
What its purpose is. It works for what they say they offer and that is texting from Pc to cell phones. - Training was fantstic and support has always been professional, fast and solid. Implementation was easy and very few chances for users erros due to UI being very simple Review collected by and hosted on G2.com.
Not a dislike honestly - it is the tool is limited in my industry to having the contact information of those you are reaching out to. We use Seekout to get that information but if Heymarket could either intigrate or provide similiar service it would be more of a one stop shop solution for what we are using it for. Review collected by and hosted on G2.com.
The fact that my management team can see and review all messages, but to everyone else it feels like they are texting directly with one person. Review collected by and hosted on G2.com.
The new security requirements to have to authenticate everys so often when you log in (it is not their fault, but still annoying - I like to stay logged in) Review collected by and hosted on G2.com.
I am able to connect and conversate with people worldwide regadless of physical distance Review collected by and hosted on G2.com.
Hard to keep track of because there is no app to download so I must constantly keep opening the website on my laptop Review collected by and hosted on G2.com.
I love how easy it is to use HeyMarket and the texts look like they are coming for legit numbers. It is something that I use every single day for my day-to-day assignments. Our HeyMarket is linked to our Hubspot platform as well. Review collected by and hosted on G2.com.
I wish it was a little easier to find assigned texts and it would change the notification for who receives the notifications automatically instead of having to transfer the chat and then assign at the same time. Review collected by and hosted on G2.com.
It's helpful communicating with my customers in the channel they respond to the most: SMS. Review collected by and hosted on G2.com.
Nothing yet - it works like a charm! I've been using it for a few months now, so we'll see ;) Review collected by and hosted on G2.com.
Heymarket gives us the capability to answer our clients questions via SMS messaging vs the actual landline point of contact. It is really handy for us as they clients are better serviced vs playing telephone tag and leaving numerous voice mails. Review collected by and hosted on G2.com.
I need the ability to edit a contact's information to update the telephone number and delete messages that are no longer needed. Review collected by and hosted on G2.com.
The texts coming from the same number really helped us ensure there was continuity of care. Texting is new to our field, and Heymarket helped us figure it out. Review collected by and hosted on G2.com.
There was some delay in getting numbers ported so we were texting from our mainline and not a random number, but once that was resolved everything was great Review collected by and hosted on G2.com.
I love Heymarket's ease of use for messaging customers and clients. It makes it easy to send them links, images, screenshots, and more, as well as to update them on when their orders are ready for pickup. I use it every day. Customer support has been very responsive any time I have a question or need help. This product is extremely easy to pick up, use, and adjust to. Review collected by and hosted on G2.com.
The search feature is a little clunky and could be optimized Review collected by and hosted on G2.com.
