Iris has dramatically reduced both the time it takes us to turn around RFPs and the amount of manual effort required. Additionally, working with the Iris team has been amazing!!!! Review collected by and hosted on G2.com.

Occasionally, the output gets confused and mixes up information about the company with information about the platform when it comes to security controls Review collected by and hosted on G2.com.

We primarily use Iris as a query tool for our salespeople, sort of an in-house ChatGPT.

Iris is extremely easy to set up and use for just about anyone. It integrated seamlessly with our SSO, training took about an hour, and the interface is easy to get around. It is very friendly for people who are not tech-savvy, and the support team is very hands-on and willing to help. They joined our in-house Slack as guests to make them easy to contact.

Its ability to query is also very effective. You can tailor the experience for various users by tagging the resources Iris pulls from. The confidence scores it produces are generally accurate and it responds well to correction.

Iris is also very good at filling in RFP questionnaires that come in Excel format. Importing them is easy and this format is particularly suited to AI writing. This has saved us a lot of time for tech questionnaires and similar responses that don't require much finesse, only bruteforce labor. Review collected by and hosted on G2.com.

As a platform, Iris is great at doing what it says on the tin. The only issue I really have with it is that it is sometimes a bit slow. Most of its issues are due to AI itself, not the platform.

Iris has the same big limitation as any AI writing tool: the writing is often just okay. It cannot make a nuanced point for you, it cannot position your product, and it cannot know your customer as well as you do. It only pulls from YOUR content, which is great because it prevents hallucination, but it also somewhat limits its capabilities and requires a lot of data to work effectively. The content library is very simple - again a double-edged sword because it is easy to use, but also requires a lot of manual updating as your RFP answers change.

Prompting for RFP writing can also be very frustrating - again, this is due to the limitations of AI as a medium rather than Iris itself. It requires specificity about tone and tense and does not respond well to guidelines for length. Iris also cannot handle graphics at this stage, at least to my knowledge. Review collected by and hosted on G2.com.

What I like best about Iris is how quickly it delivers real, production-ready AI results. It’s not theoretical or experimental - it actually solves problems, scales fast, and drives measurable impact for businesses. Review collected by and hosted on G2.com.

There isn’t much to dislike, but because Iris moves quickly, it can take a little time to keep up with all the new features and updates. Clearer, ongoing user training or quick-start tips would make it even better. Review collected by and hosted on G2.com.

Saves me a lot of time in responding to RFPs. Implementation was fast, and support was stellar throughout.

Tool is simple to use, and has the right features for us to stop thinking about the process, and focus on the answer quality instead. Team has been really helpful in supporting me to generate the best answers and been very responsive to ideas, turning around some enhancements very quickly. Review collected by and hosted on G2.com.

Would love to see more features in the near future, but understand that the team is growing. Review collected by and hosted on G2.com.

User-Friendly Interface

Simple navigation for all users

Enhances teamwork productivity

Budget-friendly options available

Facilitates seamless collaboration

AI functionalities are user-friendly

Support team is incredibly attentive and quick to assist

Implementation process streamlined by the Customer Success team Review collected by and hosted on G2.com.

Can encounter technical glitches, but they're addressed promptly

Lacks certain integrations

No support for mobile functionality Review collected by and hosted on G2.com.

Their support team is fantastic. Monthly check ins make using the tool easier. RFP's are obviously easier to complete time wise and we are finding the accuracy of the answers are getting better and better as time goes on. Review collected by and hosted on G2.com.

Like all AI dialing in the answers takes some time from a prompt perspective and its good to do some testing early on with the support team to get you thru that learning curve. Review collected by and hosted on G2.com.

I really appreciate how easy it is to use and how I can get custom responses, unlike before when I had to take generic replies and edit them myself. Review collected by and hosted on G2.com.

I don't dislike anything, I'm excited about the roadmap functionality they presented to extend beyond RFPs and Security reviews. Also excited about the new Gong integration coming out. Review collected by and hosted on G2.com.

Easy to build and manage knowledge base. Review collected by and hosted on G2.com.

This has been the best tool I've tried for managing security due diligence requests. Nothing major sticks out for dislikes. Review collected by and hosted on G2.com.

IRIS introduced a centralized location and consistency to our RFP process. It allows us to leverage existing, internal knowledge via its AI, and ensures the right internal user/team collaborates and contributes. Review collected by and hosted on G2.com.

It would be cool if you could just point IRIS to a content repository vs. having to manually ingest documents. Review collected by and hosted on G2.com.

Iris allows us to complete RFP's and security questionnaires 10x faster. It's been a game-changer.

It was easy to configure and the platform is used almost daily by our team. The onboarding process is great - we worked together with their team in a shared slack channel and they provided guidance & best practices throughout the process. Would definitely recommend. Review collected by and hosted on G2.com.

We haven't run into areas we dislike at this point. Review collected by and hosted on G2.com.