# Best Managed IT Services Providers - Page 26 *By [Rachana Hasyagar](https://research.g2.com/insights/author/rachana-hasyagar)* Managed IT services provider oversight into the entire IT operations of another organization. This includes IT professional services, consistent monitoring, on-demand IT support, and problem resolution. These services offer more support than a traditional IT professional service, as they provide additional resources such as IT implementation and consulting services. Organizations generally use managed IT services to reduce IT management risk as well as provide support in instances of technological disruption in the workplace. Managed IT services can be implemented alongside other IT support services such as [IT outsourcing services](https://www.g2.com/categories/it-outsourcing), [IT infrastructure consulting providers](https://www.g2.com/categories/it-infrastructure-consulting), and [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting). To qualify for inclusion in the Managed IT services category, a services provider must: - Provide constant monitoring on IT related functions - Provide on-demand support - Provide IT consulting ## G2 Grid® for Managed IT Services Providers ![G2 Grid® for Managed IT Services Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/managed-it-services/grids.png?focus%5B%5D=26989&focus%5B%5D=125984&focus%5B%5D=146933&focus%5B%5D=63964&focus%5B%5D=101310&focus%5B%5D=52253&focus%5B%5D=139885&focus%5B%5D=129592) Highlighted products: SHI, Interlaced IT Managed Services, Corsica Technologies, Stratix Corporation, 7 Layer Solutions, Azure Managed Applications, Growth Molecules, Customer Success, and Navisite Services. Underlying data: [Grid® JSON](https://www.g2.com/categories/managed-it-services/grids.json?focus%5B%5D=shi&focus%5B%5D=interlaced-it-managed-services&focus%5B%5D=corsica-technologies&focus%5B%5D=stratix-corporation&focus%5B%5D=7-layer-solutions-inc-7-layer-solutions&focus%5B%5D=azure-managed-applications&focus%5B%5D=growth-molecules-customer-success&focus%5B%5D=navisite-services) ## How Many Managed IT Services Providers Products Does G2 Track? **Total Products under this Category:** 955 ### Category Stats (Jul 2026) - **Average Rating**: 4.65/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Synoptek (+0.5%) - Among all products in this category, Synoptek recorded the largest rating increase compared to last month *Last updated: July 11, 2026* ## How Does G2 Rank Managed IT Services Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,700+ Authentic Reviews - 955+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### RapidScale RapidScale is a strategic cloud services and consulting partner designed to help organizations modernize, secure, and scale their IT environments to drive sustainable business growth. This comprehensive solution encompasses a range of services, including cloud strategy, cloud migration, application modernization, cyber resiliency, applied AI, and managed IT services, all tailored for public, private, and hybrid cloud environments. By leveraging these services, organizations can navigate the complexities of modern IT landscapes and transform technology into a competitive advantage. Targeted primarily at enterprises facing constant disruption, RapidScale's offerings are particularly beneficial for businesses looking to move beyond reactive IT approaches. The company's unique blend of advisory expertise and hands-on execution enables clients to modernize their infrastructure, enhance data readiness for AI applications, bolster security measures, and unlock new value from existing applications and platforms. This dual approach ensures that organizations are not only equipped to handle current challenges but are also prepared for future innovations, making it a vital partner in the evolving digital landscape. Key features of RapidScale's services include cloud strategy and architecture, which assist organizations in defining tailored cloud strategies that align with their specific business outcomes. This involves a careful balance of performance, cost, security, and scalability across hybrid and multi-cloud environments. Additionally, RapidScale's cloud migration and application modernization services aim to reduce technical debt and improve agility, facilitating easier adaptation to modern workloads and AI-driven innovations. Their cyber resiliency and security services are designed to protect critical systems, support compliance, and ensure business continuity in the face of evolving threats. Furthermore, RapidScale emphasizes applied AI and data readiness, helping organizations prepare their data for AI integration through governance services and actionable insights. Their managed IT services provide ongoing monitoring and operational support, ensuring that cloud environments remain secure, reliable, and cost-efficient. As a Datadog consulting partner, RapidScale also offers observability and performance management solutions for complex cloud and hybrid environments, enhancing overall operational efficiency. What sets RapidScale apart is its commitment to delivering more than just tools or temporary fixes. The company's advisory-led, execution-driven approach prioritizes tangible outcomes over industry jargon. With proven expertise across major cloud platforms and enterprise technologies, RapidScale focuses on resilience, performance, and AI readiness, fostering a proactive partnership from day one that is designed to scale alongside clients' businesses. Organizations seeking a trusted partner for cloud strategy, migration, cyber resiliency, data readiness, applied AI, and managed IT services find value in RapidScale's accountability, speed, and measurable results. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1749&secure%5Bchosen_at%5D=2026-07-12T11%3A38%3A37Z&secure%5Bdisplayable_resource_id%5D=1749&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1749&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1427655&secure%5Bresource_id%5D=1749&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fmanaged-it-services%3Fopen_modal_url%3D%252Fproducts%252Fhexaware%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fmanaged-it-services%2526source%253Dcategory&secure%5Btoken%5D=d1ce3713af001dacfd97c6c99ef75a1410f0675dba3575cdce70baf219ffc871&secure%5Burl%5D=https%3A%2F%2Frapidscale.net%2F%3Futm_campaign%3D39076201-2026%2520G2%2520Paid%2520Campaign%26utm_source%3Dg2%26utm_medium%3Dpaid&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Managed IT Services Providers Products in 2026? ### 1. [Monark IT](https://www.g2.com/products/monark-it/reviews) MONARKIT is a Moroccan digital agency specializing in custom web development, high-performance mobile applications, and AI-powered solutions. From crafting modern interfaces to automating complex business processes with artificial intelligence, MONARKIT partners with startups and enterprises to accelerate their digital transformation, combining technical expertise, thoughtful design, and the power of AI to build the products of tomorrow. **Who Is the Company Behind Monark IT?** - **Seller:** [Monark IT](https://www.g2.com/sellers/monark-it) - **Year Founded:** 2018 - **HQ Location:** Marrakech, MA - **LinkedIn® Page:** https://www.linkedin.com/company/monarkit (23 employees on LinkedIn®) ### 2. [Monroe IT](https://www.g2.com/products/monroe-it/reviews) Monroe IT is a dynamic managed IT service provider based in Monroe, Michigan, dedicated to delivering exceptional technology solutions to businesses across the state. Founded on principles of honesty, dedication, and excellence, Monroe IT employs some of the brightest talents in the industry to ensure clients receive top-tier services tailored to their unique needs. Key Features and Functionality: - Managed IT Services: Proactive maintenance and monitoring of IT systems to ensure optimal performance and minimize downtime. - Computer Networking: Design and implementation of custom network solutions that are scalable and secure, facilitating seamless communication and data transfer. - Cloud Solutions: Provision of cloud-based services, including email hosting and file sharing platforms like Microsoft 365 OneDrive for Business and SharePoint Online, as well as Google Workspace, to enhance collaboration and accessibility. - HIPAA Compliance: Assistance for healthcare organizations in achieving and maintaining compliance with HIPAA regulations through risk assessments, policy development, and employee training. Primary Value and Solutions Provided: Monroe IT empowers businesses by streamlining and modernizing their IT infrastructure, enabling them to focus on core operations without the burden of managing complex technology systems. By offering customized solutions that align with specific business objectives, Monroe IT helps clients achieve their goals efficiently and cost-effectively. Their commitment to clear communication and understanding client needs ensures the delivery of reliable and up-to-date IT services, fostering long-term, mutually beneficial partnerships. **Who Is the Company Behind Monroe IT?** - **Seller:** [Monroe IT](https://www.g2.com/sellers/monroe-it) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 3. [MyGuard](https://www.g2.com/products/myguard/reviews) As a Citrix partner and solution advisor, MyGuard delivers flexible best-in-class service solutions with competitive pricing. Our Citrix ADC and Networking Experts (CCE-AppDS & CCE-N cert.) and cyber specialists make it possible for us to offer an end-to-end solution for all your Citrix needs. Our solutions focus on: 1. Optimized ADC Configuration 2. Cyber Security Management 3. ADC Maintenance 4. Premium Quality Services with 24/7 support The vast knowledge and implementation experience of our team will save you Citrix related IT workload costs and boost hardware utilization. Leading to overall reduced license costs, getting more functionality from your current hardware, and over all improved network performance. A few of the major Citrix functionalities we unlock: Layer 3 and 7 load balancing WAF configuration Anti DDoS configuration VPN &End-to-end gateway tunnelling High availability Citrix cloud migration From our experience unoptimized ADCs are only using about 40% of Citrix ADC functionalities, preventing business from realizing the full value of their Citrix ADC investment. Schedule now a free consultation meeting with our Citrix experts on Myguard.tech http://myguard.tech **Who Is the Company Behind MyGuard?** - **Seller:** [MyGuard](https://www.g2.com/sellers/myguard) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 4. [Myrah Consulting Services](https://www.g2.com/products/myrah-consulting-services/reviews) Myrah Consulting Services is a premier business consulting firm specializing in comprehensive IT solutions, digital transformation, and enterprise process optimization. Our mission is to empower businesses by implementing cutting-edge technologies and streamlined processes that enhance efficiency, reduce operational costs, and drive sustainable growth across all aspects of business development. We offer comprehensive IT Solutions across a variety of business needs, including but not limited to: Our Expertise: Software Development & Custom Solutions – We develop tailor-made software to meet unique business requirements, ensuring it is scalable, secure, and future-ready. Accounting Software Subscriptions – We provide subscription-based accounting software solutions that include financial management, invoicing, payroll, tax compliance, and more to help businesses streamline their accounting functions. Web Design & Development – We design and develop responsive, user-friendly websites that enhance the digital presence of businesses and engage customers effectively. AI Integration & Implementation – Our AI solutions automate processes, improve decision-making, and deliver predictive analytics, helping businesses stay ahead in the digital era. Machine Learning – We create machine learning models for businesses to harness data, uncover trends, and optimize operations, driving smarter decision-making. Business Process Automation – Automate repetitive tasks, approvals, and reporting to improve efficiency and reduce manual workload. Cloud Solutions & Infrastructure – Offering both cloud-based and on-premise implementations to meet diverse business needs. Industry-Specific Customizations – Tailored solutions for various industries such as manufacturing, retail, healthcare, logistics, and finance. Regulatory Compliance & Security – Ensuring businesses meet local and international compliance standards with built-in security features. Data-Driven Decision Making – Leveraging AI-powered analytics, real-time dashboards, and custom reports to support strategic planning. Why Choose Myrah Consulting Services? Proven Industry Expertise – Decades of experience in software development, IT solutions, and digital transformation. Customer-Centric Approach – We work closely with clients to understand their challenges and deliver personalized solutions. Scalable & Future-Ready Solutions – Our solutions are flexible, scalable, and built to evolve with your business. Ongoing Support & Maintenance – Offering dedicated post-implementation support, system upgrades, and training for seamless adoption. At Myrah Consulting Services, we become strategic partners, helping businesses leverage technology to gain a competitive edge and navigate the digital landscape successfully. **Who Is the Company Behind Myrah Consulting Services?** - **Seller:** [ESARWA](https://www.g2.com/sellers/esarwa) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 5. [MyTechSquad](https://www.g2.com/products/mytechsquad/reviews) MyTechSquad pty ltd.(Australia) is a leading technical support & services for software and hardware issues for computing and communication devices **Who Is the Company Behind MyTechSquad?** - **Seller:** [MyTechSquad](https://www.g2.com/sellers/mytechsquad) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 6. [Native Innovation Inc](https://www.g2.com/products/native-innovation-inc/reviews) Manage all of your IT services for a flat-rate fee so you can focus your efforts on spurring your day to day operations. Give you the peace of mind you deserve with your organization today with NII's managed services. **Who Is the Company Behind Native Innovation Inc?** - **Seller:** [Native Innovation](https://www.g2.com/sellers/native-innovation) - **HQ Location:** FLAGSTAFF, US - **LinkedIn® Page:** https://www.linkedin.com/company/native-innovation-inc/ (5 employees on LinkedIn®) ### 7. [nDataStor](https://www.g2.com/products/ndatastor/reviews) At nDataStor, our utmost priority is our clients. We are the leading San Jose managed IT services providers that puts the customer at the forefront. Managed IT and managed security don’t benefit your business if they are not serving your employees and, more importantly, empowering your team to serve your clients. Our IT company in San Jose is dedicated to prioritizing people. From the CEO to the Project Manager and our Support Engineers, the entire nDataStor team is committed to ensuring your success comes first. We know that no two businesses are alike and that your business deserves its own solution. As an IT support provider in San Jose, we believe in educating our clients and empowering them to make informed business decisions. **Who Is the Company Behind nDataStor?** - **Seller:** [nDataStor](https://www.g2.com/sellers/ndatastor) - **Year Founded:** 2008 - **HQ Location:** Fairfield, US - **LinkedIn® Page:** https://www.linkedin.com/company/ndatastor (14 employees on LinkedIn®) ### 8. [Nebosystems](https://www.g2.com/products/nebosystems/reviews) Nebosystems is an IT solutions company founded in 2011. We specialize in building and maintaining both physical and virtual (private and public clouds) IT infrastructure. We provide services in the field of cybersecurity, DevOps, IT audit, server colocation, automation of activities related to system and network administration. We ensure technical compliance of IT infrastructure and information systems with industry standards, laws, European directives and regulations. As an ISO 9001:2015 and ISO/IEC 27001:2022 certified organization, we adhere to the highest standards of quality management and information security. These certifications reflect our commitment to delivering reliable, secure and high-quality solutions tailored to our clients’ needs. We also hold a wide range of internationally recognized certifications, including Certified Chief Information Security Officer (CCISO), ISO 27001 Lead Auditor, Certified Ethical Hacker (CEH) and many more. Our goal is to help businesses from any sector leverage innovative technologies and industry standards in their daily work. By applying an individual approach to each customer, we aim to achieve the optimal result and enable our clients to operate more efficiently and securely in today’s digital landscape. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Nebosystems?** - **Seller:** [Nebosystems](https://www.g2.com/sellers/nebosystems) - **LinkedIn® Page:** https://www.linkedin.com/company/nebosystems/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Nebosystems? **"[Reliable cybersecurity partner](https://www.g2.com/survey_responses/nebosystems-review-10786028)"** **Rating:** 5.0/5.0 stars *— Verified User in Printing* [Read full review](https://www.g2.com/survey_responses/nebosystems-review-10786028) --- ### 9. [NE Digital IT Infrastructure Managed Services](https://www.g2.com/products/ne-digital-it-infrastructure-managed-services/reviews) NE Digital IT Infrastructure Managed Services provide a complete and integrated managed infrastructure services for servers, storage, firewall, routers and switches. **Who Is the Company Behind NE Digital IT Infrastructure Managed Services?** - **Seller:** [NE Digital](https://www.g2.com/sellers/ne-digital) - **Year Founded:** 1999 - **HQ Location:** Chicago, US - **Twitter:** @nedigitalinc (43 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nedigital/ (10 employees on LinkedIn®) ### 10. [NephoSec](https://www.g2.com/products/nephosec/reviews) NephoSec is a global premier Cloud security service provider focused on safeguarding modern cloud infrastructures across leading platforms such as AWS, Azure, and Google Cloud. We partner with and service the most advanced Cloud Security Tools on the market including Wiz, Rapid7’s InsightCloudSec (ICS), and more. We accelerate your Cloud-Native Application Protection Platform (CNAPP) adoption program, fortifying your cloud infrastructure & gaining a competitive advantage, optimizing operational efficiency in today’s ever-evolving Cloud security landscape. With over 35+ years of combined experience in CSPM (Cloud Security Posture Management) and CNAPP (Cloud-Native Application Protection Platform) technologies, NephoSec's engineering team brings deep technical expertise and strategic insights. They are recognized & certified leaders in the deployment and configuration of the Wiz and InsightCloudSec Cloud Security Platforms. Their engagements are “hands-on-keyboard,” delivering measurable, accountable outcomes for clients. NephoSec’s core offerings span a wide range of focus areas, including: ● Cloud compliance frameworks tailored to customer requirements ● Tagging strategy to be implemented across all Cloud accounts and resources ● Complex Threat Detection/Cloud Configuration Rules - Rego Construction & Testing ● Complex Custom Automation Playbooks ● Cloud Cost Optimization ● Advanced email notification solutions ● Custom Security Graph Queries ● Implementation of IaC Scanning / WizCLI / WizCode ● Roadmap recommendations for future phase of ICS Bots / Wiz Automations for additional auto remediations Their expertise also extends to training workshops to help clients operationalize cloud security tools effectively: ● 101 Basics for your specific Cloud Security Platform ● Cloud compliance frameworks ● Tagging strategies ● Cost optimization ● Reporting ● Automation strategies More than just implementing tools, NephoSec ensures organizations establish robust visibility and reporting structures, choose the right compliance frameworks, and develop sustainable rollout plans for long-term cloud security success. Their holistic approach tackles vulnerabilities, misconfigurations, toxic risk combinations, and data exposure—every critical facet of a secure cloud landscape. Learn more at www.nephosec.com. **Who Is the Company Behind NephoSec?** - **Seller:** [NephoSec](https://www.g2.com/sellers/nephosec) - **Year Founded:** 2017 - **HQ Location:** Cincinnati, US - **Twitter:** @nephosec (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nephosec/ (7 employees on LinkedIn®) ### 11. [Nerds Support](https://www.g2.com/products/nerds-support/reviews) Nerds Support, Inc. provides Award-Winning Managed IT Services, IT Consulting, VoIP Phone Services and Cloud computing solutions to small and medium sized businesses around the world in industries such as Accounting, Logistics, Finance, Wealth Management and more. Founded in 2004, we have almost 2 decades of experience working with the top companies in Miami and throughout the country, leading to recognition in prestigious publications such as the Channels Magazine, South Florida Business Journal, and Channel Futures for the past 5 years. Our team has experience working for some of the largest companies in South Florida, with exclusive Microsoft, Citrix, and VMware certifications. We're also certified in the SOC 2 compliance regulation standard, giving peace of mind to any company looking to partner with IT provider. With a predictable, flat-rate cost, our 24/7 IT Support services eliminate expensive IT repairs to provide our clients freedom to budget their technology. Our 24/7 IT Support team reaches businesses in Coral Gables, Miami Lakes, Doral, Miami, South Miami, Miramar, Medley, North Miami, Westchester, Hialeah, Aventura, Broward and Homestead, with 100% client satisfaction guaranteed! Nerds Support can provide you with the following Miami IT Services and more: - Managed IT Services - Hosted Solutions - IT Consulting - QuickBooks Hosting - Cloud Computing Services - Business Continuity Planning - Email/Spam Protection - Cyber Security Training - VoIP Phone Services - Hardware as a Service **Who Is the Company Behind Nerds Support?** - **Seller:** [Nerds Support](https://www.g2.com/sellers/nerds-support) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [Net Access India Limited](https://www.g2.com/products/net-access-india-limited/reviews) Digital transformation offers enterprises unique opportunities to modernize and centralize their infrastructure. Net Access's IT Infrastructure Services bring in competence and dexterity to help you scale your infrastructure at the pace of your business. We offer proficient, guided, and support services to help you to build your business levels and enable you to originate more from your IT investments. We provide a highly secured cloud environment, efficient storage, and agility to manage your Networks for better customer experiences and competitive advantage. **Who Is the Company Behind Net Access India Limited?** - **Seller:** [Net Access India Limited](https://www.g2.com/sellers/net-access-india-limited) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Netcosa](https://www.g2.com/products/netcosa/reviews) IT support that actually understands your business. Netcosa delivers managed IT, cybersecurity, Microsoft 365, and cloud solutions for businesses across Memphis, Germantown, and the Mid-South. Responsive, reliable, and easy to work with. **Who Is the Company Behind Netcosa?** - **Seller:** [Netcosa](https://www.g2.com/sellers/netcosa) - **Year Founded:** 2012 - **HQ Location:** Mulgrave, AU - **LinkedIn® Page:** https://linkedin.com/company/netcosa/ (1 employees on LinkedIn®) ### 14. [Netfor Field Services](https://www.g2.com/products/netfor-field-services/reviews) Netfor’s Field Services network delivers nationwide on-site technical support and deployment capabilities. Whether installing equipment, new technology rollouts, performing maintenance, or resolving complex issues in the field, our technicians combine expertise with responsiveness to meet tight deadlines. We manage every step with dispatch, logistics, verification, and reporting, ensuring consistent quality at every site with a 95+% first-run rate. **Who Is the Company Behind Netfor Field Services?** - **Seller:** [Netfor](https://www.g2.com/sellers/netfor) - **HQ Location:** Indianapolis, IN - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Phone:** 800-638-3674 ### 15. [Netfor IT Help Desk](https://www.g2.com/products/netfor-it-help-desk/reviews) When your end users need help, you want to be absolutely sure they get it. With Netfor, you can count on 24/7/365 availability from extensively trained teams and superior technology providing multi-channel contact options and more. Our proprietary knowledge management system is also key to our 92+% first call resolution rate. **Who Is the Company Behind Netfor IT Help Desk?** - **Seller:** [Netfor](https://www.g2.com/sellers/netfor) - **HQ Location:** Indianapolis, IN - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Phone:** 800-638-3674 ### 16. [NetMonkeys (Managed Services Provider)](https://www.g2.com/products/netmonkeys-managed-services-provider/reviews) We're NetMonkeys, a boutique Managed Service Provider with offices in Manchester and Nottingham. With over 15 years of experience, we specialise in delivering tailored IT managed services, bespoke software solutions, and cutting-edge AV systems, including AI services to businesses across the UK As a trusted IT partner to businesses across sectors like manufacturing, retail, e-commerce, and professional services, we pride ourselves on our personalised approach and commitment to innovation. Our team of experts ensures seamless IT support, robust cybersecurity, and transformative tech solutions that empower our clients to grow their businesses. We're also proud members and official AI partners of the East Midlands Chamber of Commerce. At NetMonkeys, we’re more than a service provider – we’re your strategic technology partner. **Who Is the Company Behind NetMonkeys (Managed Services Provider)?** - **Seller:** [NetMonkeys](https://www.g2.com/sellers/netmonkeys) - **Year Founded:** 2003 - **HQ Location:** Manchester, GB - **LinkedIn® Page:** https://www.linkedin.com/company/netmonkeys-ltd (29 employees on LinkedIn®) ### 17. [Netrix Global](https://www.g2.com/products/netrix-global/reviews) Netrix Global is a provider of cybersecurity, cloud, and IT services, dedicated to delivering business-critical solutions for complex and evolving IT infrastructures. With over three decades of experience, Netrix Global offers a comprehensive suite of services, including cloud infrastructure, collaboration, data management, cloud migration, integration, compliance, and application development. These solutions are tailored to meet the unique needs of clients across various industries, such as healthcare, legal, education, government, and finance. By integrating advanced technologies and a client-centric approach, Netrix Global empowers organizations to achieve efficient digital transformation and maintain secure, scalable, and modernized operations. Key Features and Functionality: - Cloud Infrastructure Services: Design, deployment, and management of public, private, and hybrid cloud environments to optimize performance and scalability. - Cybersecurity Solutions: Comprehensive security services, including 24x7x365 monitoring, threat detection, and incident response, ensuring robust protection against cyber threats. - Application Development: Custom software development and modernization to enhance business processes and user experiences. - Data Management and Analytics: End-to-end data services, including data architecture, engineering, business intelligence, and AI-driven insights, enabling informed decision-making. - Collaboration Tools: Implementation and support of communication platforms to facilitate seamless teamwork and productivity. - Managed Services: Ongoing IT support and maintenance, allowing businesses to focus on core operations while ensuring system reliability and security. Primary Value and Solutions Provided: Netrix Global addresses the critical IT needs of mid-market and enterprise businesses by offering integrated solutions that enhance operational efficiency, security, and scalability. By leveraging their expertise in cloud services, cybersecurity, and data management, Netrix Global helps organizations navigate the complexities of digital transformation. Their client-centric approach ensures that each solution is tailored to meet specific business objectives, resulting in improved performance, reduced costs, and a competitive edge in the market. With a commitment to innovation and excellence, Netrix Global serves as a trusted technical advisor, guiding clients through the ever-changing IT landscape. **Who Is the Company Behind Netrix Global?** - **Seller:** [Netrix Global](https://www.g2.com/sellers/netrix-global) - **Year Founded:** 1989 - **HQ Location:** Bannockburn, US - **LinkedIn® Page:** https://www.linkedin.com/company/netrixglobal/ (645 employees on LinkedIn®) ### 18. [Netsolcon](https://www.g2.com/products/netsolcon/reviews) NETSOLCON is a comprehensive IT solutions provider dedicated to enhancing business efficiency and reliability through a wide array of services. Their offerings encompass IT consultation and project management, infrastructure design and implementation, network and systems maintenance, office and datacenter relocation, managed cloud services, event and exhibition IT solutions, as well as web design and digital marketing. By integrating cutting-edge technologies with cost-effective strategies, NETSOLCON ensures that clients' IT infrastructures are robust, secure, and tailored to meet their specific needs. Key Features and Functionality: - IT Consultation & Project Management: Professional advice and comprehensive solutions, including assessment of existing infrastructure, design of innovative solutions, and integration of hardware, software, and services. - Infrastructure Design & Implementation: Procurement and implementation of corporate network and systems infrastructure, server and datacenter virtualization, IP telephone systems, email and collaboration platforms, network and information security, and access control and surveillance systems. - Network & Systems Maintenance: Support and maintenance services to ensure optimal performance, reliability, and security of corporate IT infrastructure, with prompt resolution of IT-related requests. - Office & Datacenter Relocation: Comprehensive strategy for secure and efficient migration of IT infrastructure, minimizing disruptions and ensuring business continuity. - Managed Cloud Services: A variety of platforms and solutions, including cloud and dedicated server hosting, web hosting, Microsoft Exchange email hosting, and managed IP phone services for businesses of all sizes. - Events & Exhibitions IT Solutions: Comprehensive and timely IT infrastructure and services to enhance visitor experience, allowing marketing and event teams to focus on engagement without IT concerns. - Web Design & Digital Marketing: Creation of unique company images through design, production, and marketing projects that deliver strong messages with creativity, offering simple yet effective advertising experiences. Primary Value and Solutions for Users: NETSOLCON addresses the critical need for businesses to have reliable, secure, and efficient IT infrastructures. By offering a holistic suite of services, they enable organizations to focus on their core operations while ensuring their IT systems are optimized and future-ready. Their expertise in integrating advanced technologies with cost-effective solutions ensures that clients receive tailored services that align with their specific requirements, ultimately enhancing overall business performance and competitiveness. **Who Is the Company Behind Netsolcon?** - **Seller:** [Netsolcon](https://www.g2.com/sellers/netsolcon) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 19. [NetTech Consultants, Inc.](https://www.g2.com/products/nettech-consultants-inc/reviews) NetTech Consultants is a Jacksonville, FL-based managed IT services and cybersecurity company for small and enterprise businesses in any industry. Our clients enjoy 24/7 remote and onsite IT helpdesk support, IT computer support, IT server support, IT network support, and unmatched customer service. Our offerings include consulting on IT strategy, digital innovation and integration, proactive systems monitoring, infrastructure management, disaster recovery, patching, software development updates, and cybersecurity. We support Microsoft 365, Azure, cloud migrations, virtualization, and compliance. Our experienced team helps reduce downtime, resolve IT issues, protect business data, and align technology with your goals. **Who Is the Company Behind NetTech Consultants, Inc.?** - **Seller:** [NetTech Consultants](https://www.g2.com/sellers/nettech-consultants) - **Year Founded:** 1995 - **HQ Location:** Jacksonville, US - **LinkedIn® Page:** https://www.linkedin.com/company/nettech-consultants (20 employees on LinkedIn®) ### 20. [Nettel](https://www.g2.com/products/nettel/reviews) Nettel Network System is a Mumbai-based company specializing in providing comprehensive network solutions tailored to the needs of various industries, including banking, finance, healthcare, multinational corporations, and manufacturing. With a commitment to delivering high-quality services, Nettel ensures robust and efficient network infrastructures that support the critical operations of its diverse clientele. Key Features and Functionality: - Customized Network Solutions: Design and implementation of network infrastructures that align with specific industry requirements. - Comprehensive Service Portfolio: Offering a range of services from network design and deployment to ongoing maintenance and support. - Industry Expertise: Specialized knowledge in sectors such as banking, finance, healthcare, and manufacturing, enabling tailored solutions that address unique challenges. - Client-Centric Approach: Focus on understanding and meeting the specific needs of each client to ensure optimal network performance. Primary Value and Problem Solved: Nettel Network System addresses the critical need for reliable and efficient network infrastructures in various industries. By providing customized solutions and dedicated support, Nettel ensures that businesses can operate seamlessly, maintain data integrity, and achieve their operational goals without the concern of network-related disruptions. **Who Is the Company Behind Nettel?** - **Seller:** [Nettel](https://www.g2.com/sellers/nettel) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [Netwiz Information System](https://www.g2.com/products/netwiz-information-system/reviews) NetWiz Information Systems, Inc. is Information and Technology Outsourcing Company that aims to serve the IT needs of local enterprises. We have 10 years’ worth of experience, servicing many small and medium enterprises across industries nationwide. To supplements our skilled engineers, we also bring in top-notch technologies from abroad for the benefit of our growing number of trusting clients. **Who Is the Company Behind Netwiz Information System?** - **Seller:** [Netwiz Information System](https://www.g2.com/sellers/netwiz-information-system) - **Year Founded:** 2007 - **HQ Location:** Quezon, PH - **LinkedIn® Page:** http://www.linkedin.com/company/netwiz-information-systems-inc- (38 employees on LinkedIn®) ### 22. [NeuGenity](https://www.g2.com/products/neugenity/reviews) NeuGenity is a specialized Google Workspace Consultancy, not a generalist Managed Service Provider (MSP). We partner with small businesses (1–250 users) that have chosen Google Workspace as their email platform and want to utilize it to its full potential. Q: Who is NeuGenity for? A: We serve two specific types of clients: The Migrators: Businesses moving from Microsoft 365, Exchange, or GoDaddy who need a secure, zero-downtime transition to Google. The Natives: Businesses already using Google Workspace who need expert security hardening, compliance (HIPAA/DMARC), and ecosystem optimization. Our Specialized Approach: Ecosystem Architecture: We configure Drive, Meet, and Gmail to work as a unified OS, replacing redundant costs like Zoom and Dropbox. Security & Compliance: We implement advanced Google-native security (Context-Aware Access, Hardware Keys) to protect high-value verticals. Device Agnostic Support: While we lead with Google, we secure and manage the Windows, Mac, and Mobile devices your team uses to access the workspace. The NeuGenity Philosophy: We don't just "fix computers." We build a secure, cloud-native ecosystem where your technology works for you, not against you. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind NeuGenity?** - **Seller:** [NeuGenity](https://www.g2.com/sellers/neugenity) - **Year Founded:** 2023 - **HQ Location:** Sacramento, US - **LinkedIn® Page:** https://www.linkedin.com/company/neugenity/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of NeuGenity? **"[Exceptional Communication and Flawless Migration Experience](https://www.g2.com/survey_responses/neugenity-review-12190545)"** **Rating:** 5.0/5.0 stars *— Ninety W.* [Read full review](https://www.g2.com/survey_responses/neugenity-review-12190545) --- **"[Chris’s Early-Morning, Super-Responsive Support Made Go-Live Seamless](https://www.g2.com/survey_responses/neugenity-review-12391609)"** **Rating:** 5.0/5.0 stars *— Ben B.* [Read full review](https://www.g2.com/survey_responses/neugenity-review-12391609) --- ### 23. [Newstar Cloud Management](https://www.g2.com/products/newstar-cloud-management/reviews) Newstar Cloud Management is a suite of solutions spanning productivity, infrastructure, continuity, security and more. Newstar.Cloud helps move, manage and run your business critical workloads in the cloud. By optimizing your applications on best of breed cloud infrastructure and security, Newstar.Cloud accelerates your cloud transformation journey. **Who Is the Company Behind Newstar Cloud Management?** - **Seller:** [Newstar Cloud](https://www.g2.com/sellers/newstar-cloud) - **HQ Location:** Cupertino, US - **LinkedIn® Page:** https://www.linkedin.com/company/7595134 (14 employees on LinkedIn®) ### 24. [NexCen IT Service](https://www.g2.com/products/nexcen-it-service/reviews) Nexcen IT Services P Ltd is a global Information Technology services company, providing value-added solutions and services to organizations, small businesses and individuals globally. **Who Is the Company Behind NexCen IT Service?** - **Seller:** [NexCen IT Service](https://www.g2.com/sellers/nexcen-it-service) - **Year Founded:** 2009 - **HQ Location:** Johns Creek, US - **LinkedIn® Page:** https://www.linkedin.com/company/nexcenglobal (33 employees on LinkedIn®) ### 25. [Nexforce](https://www.g2.com/products/nexforce/reviews) Nexforce is the trusted Revenue Operations (RevOps) and Digital Transformation partner of the fastest growing companies in the world. We provide consulting, implementation and BPO (Business Process Outsourcing) services for HubSpot CRM (Marketing, Sales, Service and Operations). Through our exclusive methodology, we combine technique and practice to solve the most complex organizational challenges and unlock predictable, scalable and replicable growth. Our team is passionate about technology and merge HubSpot and business knowledge to create seamless process and automations for Marketing, Sales and Customer Success. Join customers in more than 9 countries, like AWS (Amazon), Intuit QuickBooks, Reclame Aqui, Contabilizei, Day and many others. Unlock the real potential of your company with Nexforce. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Nexforce?** - **Seller:** [Nexforce](https://www.g2.com/sellers/nexforce) - **Year Founded:** 2021 - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** https://www.linkedin.com/company/nexforce (97 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Nexforce? **"[They were very attentive throughout the entire process.](https://www.g2.com/survey_responses/nexforce-review-11469011)"** **Rating:** 5.0/5.0 stars *— Ronaldo R.* [Read full review](https://www.g2.com/survey_responses/nexforce-review-11469011) --- ## What Is Managed IT Services Providers? [Professional Services Providers](https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5) ## What Software Categories Are Similar to Managed IT Services Providers? - [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing) - [Digital Transformation Consulting Providers](https://www.g2.com/categories/digital-transformation-consulting) - [Cloud Migration Services](https://www.g2.com/categories/cloud-migration-services) --- ## How Do You Choose the Right Managed IT Services Providers? ### What You Should Know About Managed IT Services Organizations turn to managed IT services to outsource responsibilities related to their IT infrastructure. This gives businesses more time to focus on their essential operations knowing their technology functions smoothly and efficiently. ### What are managed IT services? Managed service providers (MSPs) offer proactive support, continuous monitoring, and rapid response to IT issues in efforts to minimize downtime and maximize productivity for a range of businesses. By taking advantage of the expertise and resources of MSPs, companies get access to [IT services outsourcing](https://www.g2.com/categories/it-outsourcing)without the need for in-house advisors or infrastructure investment. This model provides scalability, flexibility, and cost-effectiveness that businesses use to tailor their IT support systems.  Additionally, managed IT service providers enhance cybersecurity, compliance, and overall operational efficiency, which clears the way for organizations to focus on strategic initiatives for future growth.  ### How do managed IT services work? The process delegating IT operations to managed IT services typically follows these steps.  - **Assessment:** The MSP conducts an assessment of the current IT infrastructure to understand your systems and business needs. This assessment helps tailor services to company requirements.  - **Implementation:** Based on the assessment, MSP sets up necessary hardware, software, or additional systems to integrate with your operations. This may include implementation of tools for remote monitoring.  - **Ongoing management:** The MSP then focuses on maintaining the IT infrastructure with continuous monitoring, maintenance, helpdesk assistance, and [backup](https://www.g2.com/articles/what-is-backup) and recovery services.  - **Strategic planning:** Managed IT service providers also contribute to strategic planning such as education for new technologies, scaling current infrastructure, and improving processes.  - **Reporting and communication:** Your MSP provides regular status reports on the performance of services.  - **Service level agreements (SLAs):** SLAs define parameters by outlining the response times and other important metrics you expect the service provider to meet. ### What’s the difference between managed IT services and cloud services? Managed IT services can include taking care of cloud resources and services, but they may also encompass a broader range of IT management and support activities, including on-premises infrastructure, network management, and security services. Cloud services, on the other hand, specifically focus on providing computing resources and applications over the internet, often as part of a subscription-based model. ### Benefits of managed IT services Managed IT support services lead to several significant benefits that help businesses focus on their core objectives Some advantages of managed services are as follows. - **Cost efficiency:** Since managed IT services operate on a subscription-based model, businesses can avoid the expenses associated with hiring and training IT staff, as well as the costs of purchasing and maintaining hardware, software, and infrastructure.  - **Focus on core business:** Companies can redirect their resources and energy toward vital business goals, ultimately enhancing their competitive advantage. - **Access to expertise and advanced technology:** Managed IT service providers employ experienced professionals with specialized skills and expertise in various areas of technology. Businesses benefit from access to a team that’s ready to offer guidance, support, and strategic advice. - **Proactive support and maintenance:** Managed IT services include proactive support to identify and address potential issues before they escalate into major problems. This approach minimizes downtime, disruptions, and productivity losses to make it easier for businesses to operate smoothly and efficiently. - **Enhanced security and compliance:** MSPs implement robust security measures to protect their clients against cyber threats, [data breaches](https://www.g2.com/articles/data-breach), and compliance risks. They conduct regular security assessments and establish multi-layered security defenses. They also maintain compliance with industry regulations such as General data protection regulation ([GDPR](https://www.g2.com/glossary/gdpr-definition)), Health insurance portability and accountability act ([HIPAA](https://www.g2.com/glossary/hipaa-definition)), payment card industry data security standard ([PCI DSS](https://www.g2.com/glossary/pci-compliance-definition)), and others, reducing the risk of fines. - **Scalability:** Whether scaling up to accommodate business growth or scaling down during periods of decreased demand, MSPs adapt their services to meet the evolving needs of their clients. ### Managed IT services challenges On the other side of the coin, here are some of the challenges involved with IT managed services.  - **Finding the right provider:** Choosing the right service provider that aligns with organizational needs, goals, and values can be challenging as the pursuit requires extensive research and evaluation.  - **Cost management:** While third-party providers offer cost savings when compared to an in-house IT team, unexpected costs, hidden fees, and unclear pricing structures add to financial challenges. Read the fine print. - **Loss of control:** Businesses must establish clear communication channels, performance metrics, and a governing structure to ensure zero loss of control over IT operations and decision-making processes.  - **Data security concerns:** Entrusting sensitive information to third-party managed IT support services raises concerns regarding privacy and security. Make certain robust security measures are implemented.  - **Service downtime:** Despite protective messages, system failures, human errors, or technical issues that lead to service interruption and downtime can still happen.  - **Integration with existing systems:** Understanding compatibility issues, data migration concerns to confirm that the new tools integrate well with the existing systems is a crucial step in planning.  - **Contractual and SLA understanding:** Making sense of the terms, conditions, and SLAs is essential for managing expectations, resolving disputes, and ensuring accountability. Businesses must review and negotiate contracts carefully to clarify responsibilities. ### Managed IT services cost Pricing for managed IT services varies based on the size and complexity of client requirements, types of services offered, technological expertise, and geographical location. There are various pricing models available; some of them are as follows.   - **Per-device pricing** charges a fixed or flat fee per device, such as a server, a computer, or a printer. It’s a straightforward pricing model, but it doesn’t account for services required per device.  - **Per-user pricing** charges a flat fee per user per month. This can be a more scalable option for businesses, as it aligns costs with the number of employees. - **Tiered pricing** provides a different bundle of services at different price points. Clients choose the tier that best suits their needs and budget. - **All-inclusive pricing** , also known as the flat-fee pricing model, involves a single, fixed monthly fee for all IT services. Companies appreciate this model for its predictability and simplicity. - **A la carte pricing** lets clients pick and choose specific services. Each service is priced individually. This provides flexibility, but can also make costs less predictable. - **Value-based pricing**  is less common, but involves pricing based on the value or return the service is expected to bring to the client's business. - **Project-based pricing** is for specific projects outside the scope of regular IT management, like an IT upgrade or a cybersecurity audit. MSPs might charge a one-time fee. Factors influencing price: - [Service Level Agreements](https://www.g2.com/glossary/sla-management) **(SLAs):** A demanding SLA such as 24/7 support will typically increase the price. - **Technical complexity:** Complex environments or specialized technology service requirements may lead to higher costs. - **Location:** Prices vary based on geographic location, reflecting local market conditions and cost of living. - **Additional services:** Advanced services such as cybersecurity, data analytics, and custom software development may come at a premium. Pricing may vary on terms and conditions depending on the provider. It is crucial to understand that each pricing model and provider's technical support varies from one another.  ### How to choose the right managed IT service provider By following these steps and considering these key factors for your IT Infrastructure, you’ll be able to select the right service provider that meets your organization's needs and helps drive success. - **Assess IT needs:** Recognize the IT needs of your company, including the current infrastructure, technology goals, budget, and any issues or problems at hand.  - **Research potential service providers:** Dive into extensive research to find possible MSPs. Take into account elements like credentials, client testimonials, industry experience, and reputation. - **Evaluate services:** Examine each MSP's portfolio to make sure their offerings meet your IT requirements. Look for suppliers who provide customized solutions. - **Consider technical capabilities:** Evaluate the MSP's technical expertise, certifications, and experience with relevant technologies and platforms. Ensure they have the skills and resources to support your IT environment effectively. - **Examine SLAs:** Review the SLAs each MSP offers, including response times, uptime guarantees, resolution procedures, and escalation protocols. Verify the SLAs align with your expectations. - **Review support structure:** Educating yourself about help desk availability, technical support team size, and communication channels. Make sure the MSP can provide timely and effective support when needed. - **Consider pricing models:** Compare pricing models and structures offered by different MSPs. Look for transparency, flexible payment options, and value-added services that work with your budget and IT goals. - **Assess cultural fit:** Consider the MSP's company culture, values, and communication style. Choose a provider that shares your organization's values and can collaborate effectively with your team. - **Check flexibility:** Assess the MSP's ability to adapt to changing business needs, technology trends, and growth opportunities. Choose a flexible, agile, and proactive provider that addresses evolving IT requirements. - **Data management and backup strategy:** Ask about the MSP's data management practices, IT strategy, data backup plans, [disaster recovery](https://www.g2.com/glossary/disaster-recovery-definition) plans, and security measures. Ensure they prioritize data protection, privacy, and compliance with relevant regulations. ### Who uses managed IT services? Managed IT services find use over a broad spectrum of organizations that require reliable technical support and wish to explore automation.  - **Small and medium-sized businesses:** Small and medium-sized organizations often lack the resources required to maintain an in-house IT department. Managed IT services provide access to expert technical support without the overhead costs of hiring. - **Large corporations:** Although large corporations usually have in-house IT departments, they use additional services to handle specific tasks, like network management or [cloud computing](https://www.g2.com/articles/cloud-computing) services, to let them focus on core activities.  - **Startups:** Startups adopt IT managed services for rapid scaling of their IT infrastructure, allowing them to focus on innovation. - **Healthcare providers:** Hospitals, clinics, and other healthcare facilities use managed IT services for secure and efficient management of their IT needs and to comply with health regulations like HIPAA. - **Financial institutions:** Banks, investment firms, and insurance companies turn to managed IT services for enhanced cybersecurity, data protection, and compliance requirements. - **Educational institutions:** Schools and universities often outsource IT management to handle infrastructure like student databases, learning management systems, and campus network security. ### Questions for a managed IT service provider When considering a managed IT service provider, you want to guarantee they can meet your business needs and provide the level of service you require. Here are some questions you might consider asking when vetting a managed IT service provider. - What IT services do you offer? - What kind of support can we expect? Is it 24/7? How do you handle after-hours support requests? What is your average response time for support requests? - How do you safeguard our data? - What security measures and protocols do you have in place? - What is your disaster recovery plan? - How often do you perform data backups? - What is your process for restoring data in case of loss? - Are you compliant with industry regulations relevant to our business (like HIPAA for healthcare, GDPR for European data, etc.)? - Which SLAs are in place? - What metrics do you report to clients? - Are there any hidden costs or potential fees we should be aware of? - Do you have partnerships with specific hardware or software vendors? - Can we expect a dedicated account manager or point of contact? - How will you communicate with us regarding updates, changes, and issues? - What is your onboarding process for new clients? - How do you handle the transition from an in-house IT team or another managed service provider? - If we choose to end our contract, what is the process for a smooth transition? - Are we able to retrieve our data easily? ### Is managed IT services typically a short-term or long-term engagement? Managed IT services are generally designed to be a long-term engagement. The idea is to establish a partnership where the service provider acts as an extension of your IT department. This ongoing relationship allows the service provider to thoroughly understand your IT infrastructure, your business processes, and your technology needs, enabling them to manage your systems effectively and efficiently. _Researched and written by_ [_Rachana Hasyagar_](https://learn.g2.com/author/rachana-hasyagar) _Reviewed and edited by_ [_Aisha West _](https://learn.g2.com/author/aisha-west)