--- title: Hetzner Reviews meta\_title: 'Hetzner Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how Hetzner works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 13 scale: '5' date\_modified: '2026-07-31' parent\_category: name: Hosting url: https://www.g2.com/categories/hosting --- ### Hetzner Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **affordability** of Hetzner, enjoying enterprise-grade resources at competitive prices. [(2 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1769483&qs=pros-and-cons#reviews) Users appreciate the **affordable pricing** of Hetzner, finding exceptional value in high-performance hosting options. [(2 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770300&qs=pros-and-cons#reviews) Users value the **cost effectiveness** of Hetzner, benefiting from competitive pricing and scalable resources. [(2 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770385&qs=pros-and-cons#reviews) Users value the **flexibility** of Hetzner, enabling easy adjustments to server resources and configurations as needed. [(2 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770879&qs=pros-and-cons#reviews) Users value Hetzner for its **easy scalability** , enabling quick server resource adjustments without downtime and optimizing costs. [(2 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1769527&qs=pros-and-cons#reviews) Users report **poor customer support** , experiencing frustrating delays and unhelpfulness, especially with non-hardware issues. [(2 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770086&qs=pros-and-cons#reviews) Users report **confusing registration processes** and frustrating support, leading to a challenging experience with Hetzner. [(1 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2413830&qs=pros-and-cons#reviews) Users report **confusion during the registration process** and frustrations with unhelpful support from Hetzner. [(1 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2413852&qs=pros-and-cons#reviews) Users report **frustrating email issues** with Hetzner, experiencing unhelpful support and account deletion during registration. [(1 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2413862&qs=pros-and-cons#reviews) Users experience **poor communication** as non-hardware issues often lead to delayed or templated support responses. [(1 mentions)](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2202448&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hetzner ##### 1. Affordable Users value the **affordability** of Hetzner, enjoying enterprise-grade resources at competitive prices. [ See 2 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1769483&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Cost-Effective Hosting Solution" What do you like about Hetzner? - Hetzner delivers high-performance hosting with a focus on efficiency and scalability. - The dedicated server options provide consistent reliabili ![Mohamed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed I.") MI Mohamed I. Small-Business (50 or fewer emp.) 5.0/5 "Best hosting service on the planet" What do you like about Hetzner? This hosting is characterized by very high speed and the ability to change the server size at any time to any size you prefer, with the ability to con ##### 2. Affordable Pricing Users appreciate the **affordable pricing** of Hetzner, finding exceptional value in high-performance hosting options. [ See 2 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770300&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Cost-Effective Hosting Solution" What do you like about Hetzner? - Hetzner delivers high-performance hosting with a focus on efficiency and scalability. - The dedicated server options provide consistent reliabili ![Mohamed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed I.") MI Mohamed I. Small-Business (50 or fewer emp.) 5.0/5 "Best hosting service on the planet" What do you like about Hetzner? This hosting is characterized by very high speed and the ability to change the server size at any time to any size you prefer, with the ability to con ##### 3. Cost Effectiveness Users value the **cost effectiveness** of Hetzner, benefiting from competitive pricing and scalable resources. [ See 2 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770385&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Cost-Effective Hosting Solution" What do you like about Hetzner? - Hetzner delivers high-performance hosting with a focus on efficiency and scalability. - The dedicated server options provide consistent reliabili ![Mohamed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed I.") MI Mohamed I. Small-Business (50 or fewer emp.) 5.0/5 "Best hosting service on the planet" What do you like about Hetzner? This hosting is characterized by very high speed and the ability to change the server size at any time to any size you prefer, with the ability to con ##### 4. Flexibility Users value the **flexibility** of Hetzner, enabling easy adjustments to server resources and configurations as needed. [ See 2 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770879&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Cost-Effective Hosting Solution" What do you like about Hetzner? - Hetzner delivers high-performance hosting with a focus on efficiency and scalability. - The dedicated server options provide consistent reliabili ![Mohamed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed I.") MI Mohamed I. Small-Business (50 or fewer emp.) 5.0/5 "Best hosting service on the planet" What do you like about Hetzner? This hosting is characterized by very high speed and the ability to change the server size at any time to any size you prefer, with the ability to con ##### 5. Scalability Users value Hetzner for its **easy scalability** , enabling quick server resource adjustments without downtime and optimizing costs. [ See 2 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1769527&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Cost-Effective Hosting Solution" What do you like about Hetzner? - Hetzner delivers high-performance hosting with a focus on efficiency and scalability. - The dedicated server options provide consistent reliabili ![Mohamed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed I.") MI Mohamed I. Small-Business (50 or fewer emp.) 5.0/5 "Best hosting service on the planet" What do you like about Hetzner? This hosting is characterized by very high speed and the ability to change the server size at any time to any size you prefer, with the ability to con ### 5 Cons or Disadvantages of Hetzner ##### 1. Poor Customer Support Users report **poor customer support** , experiencing frustrating delays and unhelpfulness, especially with non-hardware issues. [ See 2 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=1770086&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Frustrating support and bias attitude to new clients." What do you dislike about Hetzner? Frustrating support and bias attitude to new clients. I do not register on Hetzner every day. I did it for the first time. And there was an not obvio ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Cost-Effective Hosting Solution" What do you dislike about Hetzner? Support responsiveness varies: while hardware-related queries are addressed promptly, non-hardware issues often receive delayed or templated responses ##### 2. Confusing Users report **confusing registration processes** and frustrating support, leading to a challenging experience with Hetzner. [ See 1 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2413830&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Frustrating support and bias attitude to new clients." What do you dislike about Hetzner? Frustrating support and bias attitude to new clients. I do not register on Hetzner every day. I did it for the first time. And there was an not obvio ##### 3. Confusion Users report **confusion during the registration process** and frustrations with unhelpful support from Hetzner. [ See 1 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2413852&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Frustrating support and bias attitude to new clients." What do you dislike about Hetzner? Frustrating support and bias attitude to new clients. I do not register on Hetzner every day. I did it for the first time. And there was an not obvio ##### 4. Email Issues Users report **frustrating email issues** with Hetzner, experiencing unhelpful support and account deletion during registration. [ See 1 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2413862&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.0/5 "Frustrating support and bias attitude to new clients." What do you dislike about Hetzner? Frustrating support and bias attitude to new clients. I do not register on Hetzner every day. I did it for the first time. And there was an not obvio ##### 5. Poor Communication Users experience **poor communication** as non-hardware issues often lead to delayed or templated support responses. [ See 1 mentions ](https://www.g2.com/products/hetzner/reviews?filters%5Bsentiment_snippet%5D=2202448&qs=pros-and-cons#reviews) See Related User Reviews ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable and Cost-Effective Hosting Solution" What do you dislike about Hetzner? Support responsiveness varies: while hardware-related queries are addressed promptly, non-hardware issues often receive delayed or templated responses ## Top-Rated Alternatives [ ![Hostinger](https://images.g2crowd.com/uploads/product/hd_favicon/b81bb1e11cf4347107f36c928d20df03/hostinger.svg "Hostinger") Hostinger 4.4/5(831) ](https://www.g2.com/products/hostinger/reviews) [ ![Cloudways](https://images.g2crowd.com/uploads/product/hd_favicon/fe1e429a09f40487997ffddda213d613/cloudways.svg "Cloudways") Cloudways 4.7/5(1,140) ](https://www.g2.com/products/cloudways/reviews) [ ![Akamai Cloud Computing](https://images.g2crowd.com/uploads/product/hd_favicon/88a10113936d5d26cc5455decf5a8817/akamai-cloud-computing.svg "Akamai Cloud Computing") Akamai Cloud Computing 4.6/5(406) ](https://www.g2.com/products/akamai-cloud-computing/reviews) [ View All Alternatives ](https://www.g2.com/products/hetzner/competitors/alternatives) ![Antonio D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio D.") AD Antonio D. Lead Product Engineer Financial Services Small-Business (50 or fewer emp.) 2/9/2023 "Hetzners now Xneelo" 3.5/5 What do you like best about Hetzner? It was simple and convenient at the time and provided shared hosting that we made use of for the start up of our business before Azure was evening a thing. Hetzner was great and very competitive at the time for pricing. Review collected by and hosted on G2.com. What do you dislike about Hetzner? It was a lot of effort and manual maintenance and there was no ability to manage user access or sync with active directory or any other types of LDAP at the price point we were using at the time of use over 10 years ago. Review collected by and hosted on G2.com. What problems is Hetzner solving and how is that benefiting you? Hetzner provided us with web hosting for our smaller websites that was off site and reasonably priced with databases and everything but it was all on shared hosting resources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Stefan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefan P.") SP Stefan P. CTO Small-Business (50 or fewer emp.) 7/7/2022 "Top customer support and excellent pricing" 5/5 What do you like best about Hetzner? With Hetzner, it's super easy to scale projects. We started with the smallest version at WEB HOSTING "LEVEL 1" and have since upgraded to "LEVEL 19". The dashboard is relatively clear, and you have a lot of freedom to adapt your servers as necessary for the particular projects. For all questions about products or changes/migrations or other wishes, the fantastic customer support is available. Review collected by and hosted on G2.com. What do you dislike about Hetzner? On the whole, I am very satisfied with the services, the dashboard could be a little fancier, but of course the functionality is in the foreground, is therefore also no problem. Review collected by and hosted on G2.com. What problems is Hetzner solving and how is that benefiting you? With Hetzner, we can manage many different websites in a single place. When migrating mailboxes from another mail server, Hetzner offers a migration service which has saved us many headaches. Above all, low-cost scalability is the biggest plus Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Gabriel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel K.") GK Gabriel K. Web Development Consultant Small-Business (50 or fewer emp.) 12/8/2021 "Great service" 5/5 What do you like best about Hetzner? Fast, simple and cheap. Everything great in a simple service. Would use it again depending on my needs. Tried the support they were quick to answer all my questions as well. Review collected by and hosted on G2.com. What do you dislike about Hetzner? Personally I don't have any dislickes for now. Review collected by and hosted on G2.com. What problems is Hetzner solving and how is that benefiting you? Simple domain registration on cheap prices. A lot of companies provide domain registration but tie themselves in some way to the domain. This isn't the case with Hetzner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at Hetzner Online GmbH? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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