# Hetzner Reviews **Vendor:** Hetzner Online GmbH **Category:** [Cloud Application Hosting Platforms](https://www.g2.com/categories/cloud-application-hosting) **Average Rating:** 4.5/5.0 **Total Reviews:** 13 ## About Hetzner Hetzner's web hosting services are designed to cater to a diverse clientele, including private individuals, freelancers, and businesses, by offering a range of packages that emphasize performance, flexibility, and transparent pricing. With a focus on modern technologies and high reliability, Hetzner ensures that users can manage their websites efficiently and securely. Key Features and Functionality: - Flexible Packages: Hetzner offers four distinct web hosting plans—S, M, L, and XL—tailored to various needs, from simple personal websites to complex business applications. - Advanced Technologies: Incorporation of tools like Varnish, Redis, and Node.js enhances website performance, stability, and flexibility. - Comprehensive Management: The konsoleH administration interface allows users to manage domains, email accounts, backups, and more with ease. - Robust Security: Daily automatic backups stored for 14 days, DDoS protection, and hosting exclusively in Germany ensure high security standards and GDPR compliance. - Developer Support: Support for multiple PHP versions, CGI (Perl, Python, Ruby), and optional PHP extensions like APCu, ImageMagick, and Redis caters to developers' diverse requirements. Primary Value and Solutions Provided: Hetzner's web hosting services address the critical needs of reliability, performance, and scalability for website owners. By offering a range of packages equipped with modern technologies and robust security measures, Hetzner enables users to build and maintain websites that are fast, secure, and adaptable to their evolving requirements. The transparent pricing and flexible add-ons ensure that customers can tailor their hosting solutions without unnecessary costs, making Hetzner a valuable partner for both personal and professional web hosting needs. ## Hetzner Pros & Cons **What users like:** - Users praise Hetzner for its **affordable pricing** and high-quality hosting solutions, making it an excellent choice. (3 reviews) - Users praise Hetzner for its **affordable pricing** , providing excellent value for high-performance hosting services. (3 reviews) - Users value the **cost effectiveness** of Hetzner, appreciating competitive pricing for high-performance and scalable hosting solutions. (3 reviews) - Users praise the **high speed and flexibility** of Hetzner hosting, enjoying competitive pricing and great options. (2 reviews) - Users value the **flexibility** of Hetzner, easily adjusting server resources to meet changing needs and optimizing costs. (2 reviews) - Users value the **high hosting quality** and competitive pricing of Hetzner for their effective app deployment. (2 reviews) - Users appreciate the **competitive pricing** of Hetzner, highlighting its cost-effectiveness and great performance for businesses. (2 reviews) - Scalability (2 reviews) - Control Panel (1 reviews) - Ease of Use (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , experiencing bias and unhelpfulness during critical account setup stages. (2 reviews) - Users find the **registration process confusing** , leading to frustration and difficulties in getting support from Hetzner. (1 reviews) - Users report **frustrating support** with Hetzner, finding it unhelpful and dismissive towards new clients' issues. (1 reviews) - Users report **frustrating email issues** with Hetzner, highlighting unhelpful support during account registration troubles. (1 reviews) - Users experience **poor communication** as non-hardware queries often lead to delays and generic responses from support. (1 reviews) - Setup Difficulties (1 reviews) - Slow Response (1 reviews) ## Hetzner Reviews ### 1. Best VPS Provider with Great Deals and Lightning-Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Hetzner?** Hetzner has, hands down, been the best VPS provider I’ve used. I really like that you can browse their server auctions and find great prices depending on the project you’re working on. On top of that, their support was quick under 30 minutes on a Sunday night when I needed physical support for one of my servers. **What do you dislike about Hetzner?** The frontend UI is a little bit weird. It's difficult to understand where you have certain things with the page with Hetzner robot and stuff. That could definitely be improved. **What problems is Hetzner solving and how is that benefiting you?** Their competitive pricing and ability to quickly add new VPSs is a game changer for me. ### 2. Frustrating support and bias attitude to new clients. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Hetzner?** Has quite a good rating grade on some charts. **What do you dislike about Hetzner?** Frustrating support and bias attitude to new clients. I do not register on Hetzner every day. I did it for the first time. And there was an not obvious moment on the some registration step. So I couldn't understand what to do. I thought it because of my e-mail somehow. So I tried another one. After some time of tries I understood what to do and finished registration. And after that instead of helping me they did what ? They delete my account. Is this the famous german servise !!!!!!! **What problems is Hetzner solving and how is that benefiting you?** Can't name their decision as "solving", more like throwing away the uncomfortable issue. ### 3. Reliable and Cost-Effective Hosting Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Luca P. | Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Hetzner?** - Hetzner delivers high-performance hosting with a focus on efficiency and scalability. - The dedicated server options provide consistent reliability for resource-intensive applications, backed by a 99.9% uptime guarantee across their global data centers. - Scalability is straightforward, allowing quick adjustments to server resources without downtime, which optimizes cost management. - Their infrastructure runs on 100% green energy, aligning with sustainable practices without compromising power. - Pricing remains highly competitive, offering enterprise-grade resources at accessible rates. **What do you dislike about Hetzner?** Support responsiveness varies: while hardware-related queries are addressed promptly, non-hardware issues often receive delayed or templated responses. **What problems is Hetzner solving and how is that benefiting you?** The platform’s stability ensures consistent uptime for client-facing applications, directly improving customer satisfaction metrics. Scalable resources accommodate traffic spikes seamlessly, eliminating performance bottlenecks during high-demand periods. ### 4. Best hosting service on the planet **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed I. | Senior Industrial Designer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Hetzner?** This hosting is characterized by very high speed and the ability to change the server size at any time to any size you prefer, with the ability to control the number of IP addresses. In addition to the prices that are not competitive with any other web hosting service provider **What do you dislike about Hetzner?** So far, there are no disadvantages that I have found in this service since I tried it, as it is an excellent experience **What problems is Hetzner solving and how is that benefiting you?** I host my websites with the utmost ease and simplicity so that my customers can access my services and products. ### 5. Great hosting for fair amount of money **Rating:** 5.0/5.0 stars **Reviewed by:** Arkadiusz B. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Hetzner?** I loved how versatile is hetzner, i can use it on small and big project, I love their support as they never let me down. **What do you dislike about Hetzner?** Some products are overprices, but still they dont force you to use only theirs products. **What problems is Hetzner solving and how is that benefiting you?** It delivered stable hosting in reasonable price. ### 6. Datacenter with fair prices and good support **Rating:** 5.0/5.0 stars **Reviewed by:** Miha B. | IT expert, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Hetzner?** Fair prices, support level is quick, different posibilities about infrastructure **What do you dislike about Hetzner?** Someties slow because is outside our country, but this is not Hetzner issue **What problems is Hetzner solving and how is that benefiting you?** Issues with conectivity ### 7. Good reliable provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hetzner?** Have lots of options, good hardware , good options and great prices. **What do you dislike about Hetzner?** Nothing much. They can add more apps on cloud. **What problems is Hetzner solving and how is that benefiting you?** It gives great cost reduction for our cloud solutions. The servers are scalable and great performance. ### 8. Hosting that just works **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Hetzner?** Cost effective with great performance. Able to handle everything we've thrown at it. **What do you dislike about Hetzner?** Customer service could possibly use some improvement. **What problems is Hetzner solving and how is that benefiting you?** Hosting our servers. Very fast performance which is critical for our customers. ### 9. Great choice for cloud servers **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Hetzner?** Their prices are fantastic, but if their servers were junk, any price wouldn't be justified. However, their server infrastructure is rock solid! You can spin-up a server in a minute and it's fast and extremely reliable. **What do you dislike about Hetzner?** There really isn't anything I can complain about with Hetzner. Their service is outstanding, the pricing is extremely competitive and the servers are fast, not just processing speed, but also uploads and downloads. **What problems is Hetzner solving and how is that benefiting you?** We use many, many servers for our website security business and have been moving all our servers over to Hetzner. We use them for our Kafka clusters, our malware scanners, everything! ### 10. Great hosting at a great price! **Rating:** 4.5/5.0 stars **Reviewed by:** Elvis P. | Web Dev. Marketing. Digital Infrastructure, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Hetzner?** I like their pricing and how the platform is set up. The ease of use is not as optimized as say DigitalOcean but nonetheless it is very effective at getting my apps up and running at a very fair price and quality. **What do you dislike about Hetzner?** I wish they had some more features like DigitalOcean, but then I think that would also affect their pricing so I'm satisfied with how things are right now. I know they are making more changes/updates with time. **What problems is Hetzner solving and how is that benefiting you?** Great prices and a very stable service for me and our clients. We have been relying on their service for over 3 years now and despite testing other services, their service has truly been reliable. ### 11. Hetzners now Xneelo **Rating:** 3.5/5.0 stars **Reviewed by:** Antonio D. | Lead Product Engineer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Hetzner?** It was simple and convenient at the time and provided shared hosting that we made use of for the start up of our business before Azure was evening a thing. Hetzner was great and very competitive at the time for pricing. **What do you dislike about Hetzner?** It was a lot of effort and manual maintenance and there was no ability to manage user access or sync with active directory or any other types of LDAP at the price point we were using at the time of use over 10 years ago. **What problems is Hetzner solving and how is that benefiting you?** Hetzner provided us with web hosting for our smaller websites that was off site and reasonably priced with databases and everything but it was all on shared hosting resources. ### 12. Top customer support and excellent pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan P. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Hetzner?** With Hetzner, it's super easy to scale projects. We started with the smallest version at WEB HOSTING "LEVEL 1" and have since upgraded to "LEVEL 19". The dashboard is relatively clear, and you have a lot of freedom to adapt your servers as necessary for the particular projects. For all questions about products or changes/migrations or other wishes, the fantastic customer support is available. **What do you dislike about Hetzner?** On the whole, I am very satisfied with the services, the dashboard could be a little fancier, but of course the functionality is in the foreground, is therefore also no problem. **What problems is Hetzner solving and how is that benefiting you?** With Hetzner, we can manage many different websites in a single place. When migrating mailboxes from another mail server, Hetzner offers a migration service which has saved us many headaches. Above all, low-cost scalability is the biggest plus ### 13. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel K. | Web Development Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Hetzner?** Fast, simple and cheap. Everything great in a simple service. Would use it again depending on my needs. Tried the support they were quick to answer all my questions as well. **What do you dislike about Hetzner?** Personally I don't have any dislickes for now. **What problems is Hetzner solving and how is that benefiting you?** Simple domain registration on cheap prices. A lot of companies provide domain registration but tie themselves in some way to the domain. This isn't the case with Hetzner. ## Hetzner Discussions - [What is Hetzner Domain Registration used for?](https://www.g2.com/discussions/what-is-hetzner-domain-registration-used-for) - [View Hetzner pricing details and edition comparison](https://www.g2.com/products/hetzner/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+06%3A41%3A41+-0500&secure%5Bsession_id%5D=d9de6073-dbea-4a20-8d28-d65d112aceeb&secure%5Btoken%5D=ca3957c9d92385a2791bce1745f72071e6875f890b16c578cb631ad54573e2f1&format=llm_user) ## Hetzner Features **Set Up** - Customization - Ease of Installation - Speed **Security** - Compliance - Disaster Recovery - Data Center Security **Performance - Cloud Web Hosting** - Caching - Intuitive Control Panel - Opering System - Server Redundancy **Security - Cloud Application Hosting** - Data Protection - Data Backup - Disaster Recovery **Security - Domain Registrar** - Advanced DNS management - WHOIS privacy protection - Two-factor authentication (2FA) **Usability - Load Balancing** - User Interface Design - Setup Simplicity - Platform Integration - Container Support **Agentic AI - Virtual Private Servers (VPS)** - Autonomous Task Execution - Adaptive Learning - Decision Making **Hosting Management** - Storage Limits - Bandwidth Allowance - Email Hosting - Control Panel Integration - CMS Support - Web Framework Support - E-Commerce Integration - File Management - Database Support - Security Tools **Security** - Secure Socket Layer (SSL) Certificate Provision - Data Backup and Restoration - DDoS Protection - Malware Protection **System Support** - 24/7 Availability - Scalability - Cooling system **Support - Cloud Web Hosting** - Free SSL - Auto-scaling - Flexible Pricing - Cloud Web Hosting - Support **Performance - Cloud Application Hosting** - Centralized Workspace - Server Uptime - Collaboration **Convenience and automation - Domain Registrar** - Bulk domain management - Domain parking - Auto-renewal **Performance Optimization - Load Balancing** - Global Load Balancing - Dynamic Resource Allocation - Server Health Monitoring - Disaster Recovery **Support** - Domain and Sub-Domain Support - Technical Support - Hardware Support **Security - Cloud Web Hosting** - Compliance and Certifications - Backup - Data Security **Support - Cloud Application Hosting** - IT Support - Flexible Pricing - Scalability **Support and service - Domain Registrar** - Knowledge base and tutorials - Domain transfer assistance - 24/7 customer support **Security & Compliance - Load Balancing** - SSL/TLS Termination - Application Firewall Integration - DDoS Mitigation - Access Control - IP Whitelisting/Blacklisting **Application support - Cloud Application Hosting** - Sage Hosting - Tax Hosting - Game Servers - Quickbooks Hosting **Advanced management and features - Domain Registrar** - Email forwarding and hosting - Website builder integration - Domain auction and backordering ## Top Hetzner Alternatives - [Hostinger](https://www.g2.com/products/hostinger/reviews) - 4.4/5.0 (788 reviews) - [Cloudways](https://www.g2.com/products/cloudways/reviews) - 4.7/5.0 (1,107 reviews) - [Google Cloud Storage](https://www.g2.com/products/google-cloud-storage/reviews) - 4.6/5.0 (564 reviews)