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 ![Hesk](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_43371895f3e169ea087027698a934125/hesk.png "Hesk")
](/products/hesk/reviews)

# Hesk Discussions

Hesk is a beautifully simple yet capable help desk software. It allows you to set up a web-based customer support portal or an IT help desk. Hesk is feature-rich, but not bloated with features you rarely use. Set up ticket categories, canned responses, customize your ticket forms with custom fields, service messages, edit email templates, set up custom ticket statuses and priorities, modify the look and feel, connect your email inbox for automated ticket creation, set up agents with pinpoint access accuracy and roles, and so much more. Your customers will benefit from the built-in knowledge base. If they need further help, they can submit a support ticket and talk back and forth with your staff to solve their problem. They can see all their active and resolved tickets in their customer dashboard. You don't have to spend a fortune to get a help desk up and running quickly. You can opt in for the free self-hosted version of Hesk, or get up and running in minutes with the managed Hesk Cloud for a flat-fee price rather than per-agent pricing. With 21+ years in development, over 1,000,000 downloads, and 35+ languages available, Hesk is a mature and proven help desk for those who do not have the need or the means to spend big budgets on their help desk.

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