--- title: Heropa Reviews meta\_title: 'Heropa Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 46 reviews by the users' company size, role or industry to find out how Heropa works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 46 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Heropa Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highly value the **intuitive and flexible design** of Heropa, which simplifies creating interactive lab environments effortlessly. [(14 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1666963&qs=pros-and-cons#reviews) Users commend Heropa's **super-fast support** , resolving issues promptly and enhancing the overall learning experience. [(13 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1665961&qs=pros-and-cons#reviews) Users appreciate the **quick setup** of Heropa, allowing for easy creation of interactive lab environments for students. [(9 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1665451&qs=pros-and-cons#reviews) Users highlight the **powerful and user-friendly platform** of Heropa, praising its stability and excellent customer support. [(7 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1666468&qs=pros-and-cons#reviews) Users value the **fast response** of Heropa’s support, which ensures quick resolutions and minimal disruption to learning. [(7 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1665827&qs=pros-and-cons#reviews) Users face **connectivity issues** with Heropa, resulting in lost files and frustrating delays during live demos. [(3 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076606&qs=pros-and-cons#reviews) Users find **navigation occasionally cumbersome** , requiring extra clicks, but expect improvements with future updates. [(2 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076629&qs=pros-and-cons#reviews) Users find the **difficult navigation** occasionally challenging, but expect ongoing improvements with updates. [(2 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076575&qs=pros-and-cons#reviews) Users find the **internet connectivity issues** frustrating, losing files and facing interruptions during live demos. [(2 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076654&qs=pros-and-cons#reviews) Users find **navigation issues** sometimes lead to extra clicks, but the product shows promise for improvement. [(2 mentions)](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076616&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Heropa ##### 1. Ease of Use Users highly value the **intuitive and flexible design** of Heropa, which simplifies creating interactive lab environments effortlessly. [ See 14 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1666963&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements" What do you like about Heropa? It’s a powerful, easy-to-use platform that makes it simple to deliver virtual labs and training environments at scale. The system is stable, and the u ![Richard K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard K.") RK Richard K. Mid-Market (51-1000 emp.) 5.0/5 "HEROPA Has Been a Game Changer" What do you like about Heropa? The platform is amazing. It has changed the way we think about deploying both our class room and virtual events. It allows us to come to a class wit ##### 2. Customer Support Users commend Heropa's **super-fast support** , resolving issues promptly and enhancing the overall learning experience. [ See 13 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1665961&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements" What do you like about Heropa? It’s a powerful, easy-to-use platform that makes it simple to deliver virtual labs and training environments at scale. The system is stable, and the u ![Dan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan A.") DA Dan A. Mid-Market (51-1000 emp.) 5.0/5 "Excellent for interactive lab simulations" What do you like about Heropa? I like best how Heropa allows me to quickly set up realistic, interactive lab environments for students, simulating servers and networks without the n ##### 3. Setup Ease Users appreciate the **quick setup** of Heropa, allowing for easy creation of interactive lab environments for students. [ See 9 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1665451&qs=pros-and-cons#reviews) See Related User Reviews ![Richard K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard K.") RK Richard K. Mid-Market (51-1000 emp.) 5.0/5 "HEROPA Has Been a Game Changer" What do you like about Heropa? The platform is amazing. It has changed the way we think about deploying both our class room and virtual events. It allows us to come to a class wit ![Dan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan A.") DA Dan A. Mid-Market (51-1000 emp.) 5.0/5 "Excellent for interactive lab simulations" What do you like about Heropa? I like best how Heropa allows me to quickly set up realistic, interactive lab environments for students, simulating servers and networks without the n ##### 4. Experience Users highlight the **powerful and user-friendly platform** of Heropa, praising its stability and excellent customer support. [ See 7 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1666468&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements" What do you like about Heropa? It’s a powerful, easy-to-use platform that makes it simple to deliver virtual labs and training environments at scale. The system is stable, and the u TI Tarek I. Mid-Market (51-1000 emp.) 5.0/5 "Solid Platform and Flexible Support" What do you like about Heropa? Great support, good documentation, nice graphics while waiting for the virtual machines to start up (you'll know when you start using), easy to get st ##### 5. Fast Response Users value the **fast response** of Heropa’s support, which ensures quick resolutions and minimal disruption to learning. [ See 7 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=1665827&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements" What do you like about Heropa? It’s a powerful, easy-to-use platform that makes it simple to deliver virtual labs and training environments at scale. The system is stable, and the u ![Dan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan A.") DA Dan A. Mid-Market (51-1000 emp.) 5.0/5 "Excellent for interactive lab simulations" What do you like about Heropa? I like best how Heropa allows me to quickly set up realistic, interactive lab environments for students, simulating servers and networks without the n ### 5 Cons or Disadvantages of Heropa ##### 1. Connectivity Issues Users face **connectivity issues** with Heropa, resulting in lost files and frustrating delays during live demos. [ See 3 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076606&qs=pros-and-cons#reviews) See Related User Reviews ![Antonios M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonios M.") AM Antonios M. Mid-Market (51-1000 emp.) 5.0/5 "Nice software for online training" What do you dislike about Heropa? the way to upload and share files, if the connection is lost, user will lose the files too. ![Juan Diego P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Diego P.") JP Juan Diego P. Mid-Market (51-1000 emp.) 4.0/5 "Great tool, world class support" What do you dislike about Heropa? While you are teaching, if you are going back and forward to live demo concepts in an environment, sometime is annoying to click the Retry to connect ##### 2. Course Navigation Users find **navigation occasionally cumbersome** , requiring extra clicks, but expect improvements with future updates. [ See 2 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements" What do you dislike about Heropa? There’s not much to dislike — occasionally navigation takes a few extra clicks, but overall it’s a strong product that keeps improving with regular up ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Heropa makes it easy and effective to deploy our on-line training courses." What do you dislike about Heropa? Sometimes the administration user interface is a little tricky to use and navigate. However, I would expect this to improve over time with new platfor ##### 3. Difficult Navigation Users find the **difficult navigation** occasionally challenging, but expect ongoing improvements with updates. [ See 2 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076575&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements" What do you dislike about Heropa? There’s not much to dislike — occasionally navigation takes a few extra clicks, but overall it’s a strong product that keeps improving with regular up ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Heropa makes it easy and effective to deploy our on-line training courses." What do you dislike about Heropa? Sometimes the administration user interface is a little tricky to use and navigate. However, I would expect this to improve over time with new platfor ##### 4. Internet Connectivity Users find the **internet connectivity issues** frustrating, losing files and facing interruptions during live demos. [ See 2 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076654&qs=pros-and-cons#reviews) See Related User Reviews ![Antonios M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonios M.") AM Antonios M. Mid-Market (51-1000 emp.) 5.0/5 "Nice software for online training" What do you dislike about Heropa? the way to upload and share files, if the connection is lost, user will lose the files too. ![Juan Diego P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Diego P.") JP Juan Diego P. Mid-Market (51-1000 emp.) 4.0/5 "Great tool, world class support" What do you dislike about Heropa? While you are teaching, if you are going back and forward to live demo concepts in an environment, sometime is annoying to click the Retry to connect ##### 5. Navigation Issues Users find **navigation issues** sometimes lead to extra clicks, but the product shows promise for improvement. [ See 2 mentions ](https://www.g2.com/products/heropa/reviews?filters%5Bsentiment_snippet%5D=2076616&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Powerful, User-Friendly Platform with Excellent Support and Continuous Improvements" What do you dislike about Heropa? There’s not much to dislike — occasionally navigation takes a few extra clicks, but overall it’s a strong product that keeps improving with regular up ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Heropa makes it easy and effective to deploy our on-line training courses." What do you dislike about Heropa? Sometimes the administration user interface is a little tricky to use and navigate. However, I would expect this to improve over time with new platfor ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Enterprise (\> 1000 emp.) 11/20/2023 "Great Platform for modernization of your hands on labs" 5/5 What do you like best about Heropa? 1. Modern Interface and User Experience At the forefront of our admiration for Heropa is their modern interface and user interface (UI). The front-end design is not only visually appealing but also intuitively navigable, making it a hit among our learners. The simplicity and sleekness of the design ensure that users can focus on learning without any distractions or complications. 2. Ease of Use for Learners Heropa excels in creating an environment where ease of use is paramount. Our learners have consistently reported a smooth learning experience, with minimal to no technical hurdles. This ease of use significantly enhances their learning process, making complex lab activities seem more approachable and less daunting. 3. Efficient Admin Console On the backend, Heropa offers an admin console that is a game-changer for administrators tasked with building out lab environments. The console is not just about control; it’s about streamlined efficiency for ease of implementation. It allows our team to manage and monitor lab activities with ease, ensuring everything runs smoothly behind the scenes. 4. Simple and Quick Template Creation The ability to create templates for launching lab environments is another area where Heropa shines. The process is straightforward and quick, which is crucial for us to save time and resources. These templates have been a key factor in our ability to scale our training programs without compromising on quality or speed. 5. Collaboration and Customization Perhaps what sets Heropa apart the most is their openness to collaboration. Working with them to customize their platform for our specific needs has been a seamless and enjoyable experience. Their team’s willingness to adapt and tailor their services to our requirements has not only made our lives easier but also enhanced our learners’ experience. Heropa isn’t just a service provider for us; they are a partner in our educational journey. Their modern interface, ease of use, efficient admin console, excellent customer support and customizability have made them an invaluable asset to our organization. We look forward to continuing this fruitful collaboration and exploring new frontiers in virtual learning together. Review collected by and hosted on G2.com. What do you dislike about Heropa? No dislikes. The Heropa platform has been serving our customer training needs, demos, and POCs quite nicely. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? Heropa is addressing several key challenges in the educational and training sectors with their virtual lab platform. Firstly, they serve as an integral partner, enabling us to offer a diverse range of learning experiences including on-demand labs, instructor-led training, workshops, and demos. This versatility greatly enhances our educational offerings, catering to different learning styles and needs. Furthermore, Heropa simplifies the integration process with Learning Management Systems (LMS), a crucial aspect for educational institutions and training organizations. The support for Learning Tools Interoperability (LTI) protocol is particularly beneficial, as it ensures seamless connectivity and data exchange between the virtual lab platform and various LMS systems. This integration not only streamlines administrative processes but also provides a more cohesive and efficient learning experience for users. By addressing these challenges, Heropa is playing a pivotal role in enhancing the quality and accessibility of educational and training programs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vincent M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent M.") VM Vincent M. Small-Business (50 or fewer emp.) 7/24/2023 "Heropa worked great for teaching a course on hydraulic modelling." 5/5 What do you like best about Heropa? We used Heropa to teach a one-day course on river ice modelling at a conference. It worked perfectly! We loaded the computer models and relevant model files onto the virtual machines and tested everything out ahead of time. On the day of the course, all 35 participants were able to login to the VM without any issues, and everything worked flawlessly. The VM was very responsive with no noticeable lag using the WiFi provided by the conference hotel. The customer support while setting up the VM and testing out the models was also excellent. I would definitely use Heropa again! Review collected by and hosted on G2.com. What do you dislike about Heropa? No dislikes! It all worked great and we knew that customer support was available for help if we ran into any issues. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? Heropa made it easy to make sure that all students were operating on a level playing field. It removed any potential headaches associated with students having trouble installing software or not being sure where they had saved their model files. Knowing that all students were using the same setup made trouble-shooting very easy. Review collected by and hosted on G2.com. Show More Response from 💭 Jason Kinsella of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8351645/official_response/edit) Thanks Vince for your review. We appreciated the opportunity to work with you, are really pleased that your conference went smoothly. Current UserValidated ReviewerSource: Organic CR Carl R. Mid-Market (51-1000 emp.) 11/20/2023 "Heropa provides a professional and cost effective solution that delights our customers" 5/5 What do you like best about Heropa? Intuitive interface and seamless experience Review collected by and hosted on G2.com. What do you dislike about Heropa? I have not experienced any downsides to using Heropa Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? Provisioning hands on training lab environments to our clients just in time in a few clicks and providing back end access to provide support to course attendees is an amazing solution that Heropa provides us. We also use Heropa to create and facilitate demonstrations of our soutions to clients which is an extremely powerful sales tool. Review collected by and hosted on G2.com. Show More Response from Sanjna Anderson of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8904430/official_response/edit) Thanks Carl for your wonderful review. It's great to see that Heropa is helping your company. We're so happy to be working with you! Current UserValidated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Enterprise (\> 1000 emp.) 5/14/2024 "Heropa a very flexible VM provider." 5/5 What do you like best about Heropa? The easy to use interfaces (UI as well as API) to schedule and launch a browser based VM. Review collected by and hosted on G2.com. What do you dislike about Heropa? They are still building out their APIs, but tbh I can't think of an interface I need currently. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? Ability to generate on demand Windows VMs and give a user that unique VM. Review collected by and hosted on G2.com. Show More Response from Sanjna Anderson of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-9650575/official_response/edit) Thanks for your review! We’re glad you’re finding Heropa easy to use, and it’s great to see you making use of our APIs. If you have any suggestions or feedback, please don't hesitate to contact us at support@heropa.com. Validated ReviewerSource: Organic DA Dan A. Mid-Market (51-1000 emp.) 5/8/2023 "Heropa is an outstanding tool for facilitating student learning and providing real world experience." 5/5 What do you like best about Heropa? Heropa offers a user-friendly platform for quickly setting up and managing servers for student labs. With the ability to create templates and launch servers in just minutes, integrating them into our courses is a breeze. We can easily monitor student progress and remotely access their servers. The variety of available platforms and the option for students to create their own Hyper-V virtual machines make Heropa an invaluable tool for education. Review collected by and hosted on G2.com. What do you dislike about Heropa? No dislikes. The platform is user-friendly, and the support team is always ready to lend a hand with setup and troubleshooting any problems that may occur. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? In order to provide our students with realistic learning experiences using the latest technologies, we turned to Heropa for their top-notch virtual lab environments. Review collected by and hosted on G2.com. Show More Response from 💭 Jason Kinsella of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8047943/official_response/edit) It’s great to see that Heropa can save time and effort when managing student labs for your IT Networking and Cybersecurity online diploma courses. We’re pleased that you’re using the Hyper-V capability, a must-have for effective hands-on learning of bare metal installs and IT networking concepts. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/8/2023 "Heropa makes it easy and effective to deploy our on-line training courses." 5/5 What do you like best about Heropa? Heropa provides a unique cloud platform that enables fast and agile delivery of our education and training content to customers worldwide. The development of the content is easy and allows many of our technical people to contribute to the knowledge we provide through the Heropa solution. The team at Heropa is always receptive to our needs and undertakes to develop new features that enhance our customer experience. Heropa is a valued business partner that adds a digital education and training capability to our software portfolio of offers and differentiates us in the market. Review collected by and hosted on G2.com. What do you dislike about Heropa? Sometimes the administration user interface is a little tricky to use and navigate. However, I would expect this to improve over time with new platform releases. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? Educating our end-user customers and technology partners worldwide. Reducing the impact of lengthy face-to-face, instructor-led training by providing online, cost-effective, high-quality self-paced course modules that enable the students to quickly and easily adopt the new educational content. Scaling our reach is also another major challenge that Heropa solves. Reaching multiple customers and partners with the same training materials across various countries and regions has enhanced our product knowledge within our existing and new customer bases. Review collected by and hosted on G2.com. Show More Response from 💭 Jason Kinsella of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8047795/official_response/edit) Thank you for your comprehensive review. It’s been great working with your global team to bring your training online. Your use of Heropa is a true example of how powerful the platform can be to manage training for different sets of users, and different internal departments, sharing resources globally. We can’t wait to see all your team’s hard work succeed. Current UserValidated ReviewerSource: Organic ![Juan Diego P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Diego P.") JP Juan Diego P. Sr. Technical Instructor - Curriculum Developer Mid-Market (51-1000 emp.) 5/12/2023 "Great tool, world class support" 4/5 What do you like best about Heropa? It's a powerful tool that provides great flexibility to our training sessions. It's so easy to customize our environment to the different training activities. When we have a problem they provide fast and reliable to support. Review collected by and hosted on G2.com. What do you dislike about Heropa? While you are teaching, if you are going back and forward to live demo concepts in an environment, sometime is annoying to click the Retry to connect button so many times. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? Heropa allows us to provide our customers and employees with a real environment for our training activities. It helps to increase our training effectiveness as we can live-demo complex concepts and tools. Review collected by and hosted on G2.com. Show More Response from Sanjna Anderson of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8075344/official_response/edit) Thanks for your review and feedback. I understand that our team has reached out and shared information on how to pin VMs to the classroom workspace to maintain connection, so you don’t need to reconnect each time. We love working with your team and are happy to see it’s helping you and the training team be more effective! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 4/27/2023 "Powerful product that help our organization achieving our business goals efficiently." 5/5 What do you like best about Heropa? - Using templates to built out different use cases / environments - Meaningful features requests are considered on the roadmap and implemented pretty fast - Great Support responses and short time for resolution - Good access role and permissions - Add our company branding Review collected by and hosted on G2.com. What do you dislike about Heropa? Partially there are slow reaction times when accessing environments on the cloud depending on the cloud location where the environments are deployed. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? It helps to test different vendor solutions or scenarios in a virtual lab. It supports delivering training to partners and customers. It is used to conduct PoC's for new clients. That allows us to achieve our business objectives. Review collected by and hosted on G2.com. Show More Response from 💭 Jason Kinsella of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8000425/official_response/edit) Thanks for your review. Your use case of multi-vendor complex labs is exactly the reason why we love doing what we do! We look forward to continuing our partnership and helping you achieve your business goals. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 4/27/2023 "Great product and Great people" 5/5 What do you like best about Heropa? Great technology, continuous innovation, lots of flexibility, receptive to feedback and new ideas. Performance and user experience is great - lots of customisation and branding options available to mirror our brand identity. Excellent communication, top-notch team, could not ask for any more. Review collected by and hosted on G2.com. What do you dislike about Heropa? Nothing to mention; support is outstanding, and I wish all software vendors were as receptive to legitimate feature requests as Heropa is. Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? End user and channel partner training. Customised product demonstrations to prospects. Employee onboarding and ongoing enablement. Product testing. Review collected by and hosted on G2.com. Show More Response from Sanjna Anderson of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8000259/official_response/edit) Thanks for your wonderful review. It's pleasing to read you're using our custom branding capability, and it's great to see all the different ways Heropa is helping your company. Your feedback and feature requests have helped to make Heropa better. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/3/2023 "The only platform for MacOS training!" 5/5 What do you like best about Heropa? Heropa allows us to train partners on applications that are only available on MacOS... non trivial! I did extensive research into hands-on lab providers to easily spin-up macOS desktops and Heropa seems to be the only one out there. Their macOS lab capabilities are amazing - we can run both self-paced and instructor-led training on macOS desktops Review collected by and hosted on G2.com. What do you dislike about Heropa? Would be great to be able to automatically record user sessions Review collected by and hosted on G2.com. What problems is Heropa solving and how is that benefiting you? Our training numbers vary substantially from month to month and having a way to easily scale up and down the macOS desktops without being locked into fixed term contracts is great Review collected by and hosted on G2.com. Show More Response from Sanjna Anderson of Heropa [Editedit](https://www.g2.com/survey_responses/heropa-review-8029961/official_response/edit) We’re super excited about our new macOS desktops on-demand capability and what it unlocks for macOS application training. Thanks for your feedback about the user sessions. Please register for our Product updates newsletter to be notified when this feature is available! 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