--- title: Heretto Reviews meta\_title: 'Heretto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how Heretto works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 39 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Heretto Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Heretto but has limited features. Are you part of the Heretto team? [Upgrade your plan](https://my.g2.com/heretto/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streamlining support and elevating customer experiences. Effortlessly create, distribute, and personalize documentation for exceptional content experiences across all touchpoints all on one cloud-based platform. From the blank page to fully personalized help sites, Heretto's intuitive interface ensures swift content deployment and seamless collaboration for enterprise organizations. Stay ahead in the digital landscape and deliver content that delights modern customers with Heretto's unrivaled capabilities. * * * Seller [Heretto](https://www.g2.com/sellers/heretto) Discussions [Heretto Community](https://www.g2.com/products/heretto/discuss) Languages Supported English Solution Type All-in-One Overview by Ren Taylor Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/heretto/pricing) ## Top-Rated Alternatives [ ![MadCap Flare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MadCap Flare") MadCap Flare 4.4/5(491) ](https://www.g2.com/products/madcap-flare/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Storyblok](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Storyblok") Storyblok 4.5/5(592) ](https://www.g2.com/products/storyblok/reviews) [ View All Alternatives ](https://www.g2.com/products/heretto/competitors/alternatives) ## User Insights Average based on 39 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Heretto Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZoomInSoftware ](https://www.g2.com/products/zoominsoftware/reviews) Show More JS Josh S. Senior Content Strategist Mid-Market (51-1000 emp.) 2/15/2022 "Next level software support with a growing feature set!" 5/5 What do you like best about Heretto? The support! The team is so knowledgeable and so fast! I've used many SASS products and I've never felt more confident in a support team with the folks supporting our new CCMS. Review collected by and hosted on G2.com. What do you dislike about Heretto? It's not a fully-fledged Content Ops platform... yet. Flexibility with workflows needs some expansion and the limits on a publishing scenario with Docusaurus leave something to be desired. Review collected by and hosted on G2.com. Recommendations to others considering Heretto: Think through the use of the tool as a whole and not just as an authoring platform. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? The ability to reuse content is huge for us! A unified searchable taxonomy has also allowed us to organize and find our content rapidly. But the main thing that Heretto does is allows us to give our authors, who are inexperienced with DITA, the ability to write in a unified system W/O needing to learn a profoundly robust program like Oxygen XML. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LS Lakshmi S. Director, Technical Publications Enterprise (\> 1000 emp.) 2/7/2022 "Migration from legacy to topic based writing" 4/5 What do you like best about Heretto? Adapting from monolith large documents for Telecom products made is easier using a Cloud-based collaborative tool like Heretto. The ease of re-use and publish for specific content is very easy given that content can be customized right from the product name, to small phrases to larger bits of information. Improved authoring interface. Review collected by and hosted on G2.com. What do you dislike about Heretto? Downloading outputs could be a little tedious Inability to highlight changes automatically (like change bars in FM). This is available now, but not conducive to our requirement Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Bulk publishing Spell check at book level Improved change bars utility Ease of customizing publishing scenarios Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Teresa M T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa M T.") TT Teresa M T. Lead Technical Writer Mid-Market (51-1000 emp.) 1/31/2022 "Straight Forward Content Management" 5/5 What do you like best about Heretto? Our team loves the intuitive interface, the straight forward single-sourcing, and the ease of making customizations. Review collected by and hosted on G2.com. What do you dislike about Heretto? It is difficult to tell what has changed in a file from version to version, and searching the Trash isn't intuitive. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? We supply documentation for over 20 products using single-sourcing for content development (using the same content in different documentation sets) and publication (PDFs and HTML). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian L.") BL Brian L. Senior Technical Writer Mid-Market (51-1000 emp.) 2/7/2022 "Would I recommend Heretto? YES!" 5/5 What do you like best about Heretto? Easy to learn & excellent customer support. Review collected by and hosted on G2.com. What do you dislike about Heretto? They updated their UI, which is great - I'm just taking a short time to adjust. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Single-sourcing documentation and saving money with translations were the two problems we solved. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mike H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike H.") MH Mike H. Senior Manager, Product Documentation Small-Business (50 or fewer emp.) 2/19/2021 "Great product, great company" 4/5 What do you like best about Heretto? The Jorsek (easyDITA) team is very helpful, knowledgable, and responsive. Something I really appreciate is Jorsek really listens when I have a problem or a request. The product is straightforward and powerful. I especially like that it hides the messiness of DITA thereby allowing writers to avoid having to "know code". Leveraging the power of the DITA Open Toolkit (OTK) we have been able to highly customize our publications. As an OTK user I find easyDITA to be a snap to update my customizations. Though we use the OTK, it is nice knowing there are powerful out-of-the-box solutions are available too. At first I was wary of using a cloud-based product fearing down-time and lack of web connection. But after 5 years, I've never seen unplanned down-time or had access connections. Review collected by and hosted on G2.com. What do you dislike about Heretto? Most of my complaints are focused on DITA and not the easyDITA product. However, I would like to see the Review feature be more "for dummies" and not tied to a work-flow process. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? We produce enterprise-grade product documentation for our software products. There is a lot of redundant pieces of content and by using DITA we are able to write-once, and reuse many common pieces of content. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Shannon M. Technical Communications Manager Enterprise (\> 1000 emp.) 2/2/2021 "Becoming Content Developers with the Help of easyDITA" 4.5/5 What do you like best about Heretto? easyDITA customer service is on point. Our customer service representative was with us through the entire implementation and engaged. It's easy to log tickets if we need to, and easyDITA is responsive. Review collected by and hosted on G2.com. What do you dislike about Heretto? DITA isn't easy. That is not easyDITA's fault, but the product name is a bit misleading. However, I think they are doing their best to simplify for end users. Review collected by and hosted on G2.com. Recommendations to others considering Heretto: If you're moving to DITA, I recommend easyDITA. The customer service is top notch, Jorsek hosts the solution, and they can customize some aspects of the solution for you during implementation. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? We have reduced the number of toolsets, put our content into modular topics, applied stylesheets, and can generate output to multiple formats quickly and with the same set of files. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jim C.") JC Jim C. Senior Technical Publications Manager Enterprise (\> 1000 emp.) 2/5/2021 "easyDITA is an easy pathway to DITA" 5/5 What do you like best about Heretto? Best think about easyDITA is the user interface. Review collected by and hosted on G2.com. What do you dislike about Heretto? Creating releases can be sketchy. Sometimes they disappear. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? easyDITA helps us with single sourcing, content reuse, and collaboration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 8/29/2020 "EasyDITa a cool tool" 3.5/5 What do you like best about Heretto? The best thing about EasyDITA is wisiwig interface similar to word. Review feature is very good. Review collected by and hosted on G2.com. What do you dislike about Heretto? Version control is not good. Auto correct is not available. Importing comments to PDf is not available. Review collected by and hosted on G2.com. Recommendations to others considering Heretto: Please consider this tool for DITA authoring. But as a CMS it is not the best in the industry. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Multiple output formats in a single tool like Pdf and help documents. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Prikshit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prikshit S.") PS Prikshit S. Associate Project Manager - II Mid-Market (51-1000 emp.) 9/10/2018 "A single solution for all your structured content" 4/5 What do you like best about Heretto? Creation of structured data can be embedded into websites, application content, mobile applications, etc. with the help of this software. It also handles the data redundancy very well. Review collected by and hosted on G2.com. What do you dislike about Heretto? Although it provides a trial version for 30 days but it isn’t cheap at all. Costs around $2500 which is too heavy for our pockets. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? A good software for structured data creation. Review collected by and hosted on G2.com. Show More 1/22/2019 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Heretto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Heretto ](https://www.g2.com/products/heretto/discussions/new) GU Guest User What is Heretto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-heretto-used-for) [ View all Discussions ](https://www.g2.com/products/heretto/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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