--- title: Heretto Reviews meta\_title: 'Heretto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how Heretto works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 39 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Heretto Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Heretto but has limited features. Are you part of the Heretto team? [Upgrade your plan](https://my.g2.com/heretto/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streamlining support and elevating customer experiences. Effortlessly create, distribute, and personalize documentation for exceptional content experiences across all touchpoints all on one cloud-based platform. From the blank page to fully personalized help sites, Heretto's intuitive interface ensures swift content deployment and seamless collaboration for enterprise organizations. Stay ahead in the digital landscape and deliver content that delights modern customers with Heretto's unrivaled capabilities. * * * Seller [Heretto](https://www.g2.com/sellers/heretto) Discussions [Heretto Community](https://www.g2.com/products/heretto/discuss) Languages Supported English Solution Type All-in-One Overview by Ren Taylor Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/heretto/pricing) ## Top-Rated Alternatives [ ![MadCap Flare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MadCap Flare") MadCap Flare 4.4/5(491) ](https://www.g2.com/products/madcap-flare/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Storyblok](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Storyblok") Storyblok 4.5/5(592) ](https://www.g2.com/products/storyblok/reviews) [ View All Alternatives ](https://www.g2.com/products/heretto/competitors/alternatives) ## User Insights Average based on 39 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Heretto Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZoomInSoftware ](https://www.g2.com/products/zoominsoftware/reviews) Show More ![Moshe A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moshe A.") MA Moshe A. Technical Writer Mid-Market (51-1000 emp.) 2/13/2022 "A fast CCMS with real-time collaboration and easy version management" 4.5/5 What do you like best about Heretto? We migrated our entire DITA repository to Heretto with near-zero friction, so onboarding was very smooth. Heretto integrates with our company's SSO, so we don't have to create accounts for each reviewer manually, and all our stakeholders can review documentation. The Oxygen integration is also good. A huge plus is that we can collaborate in real-time, making it easy for multiple authors to work on the same content. Heretto's versioning and release management capabilities have helped us create an efficient document release workflow. Customer support is highly responsive, and we have a dedicated customer success team that we meet with regularly to discuss our needs and work out approaches to our business cases. Content reuse is easy, publishing is even easier. I use the tool on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Heretto? The UI has some contexual issues still remain, such as with starred items. Bulk publishing of several documents (maps) at one time is not yet available. The editor and map tree don't show full profiling. And the editing experience is not as bug free as it should be. Review collected by and hosted on G2.com. Recommendations to others considering Heretto: You should take time to understand the principles of component content management. Heretto has a lot of information and tutorials on its website. Take advantage of these resources. You get more out of Heretto if you know DITA, but the platform is user-friendly even for writers with no DITA experience. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? We're creating scalable documentation and review workflows with Heretto. Our product managers vastly prefer reviewing documentation in Heretto to reviewing PDFs. In Heretto they can easily leave comments and suggestions, also saving us writers time. Another issue we had was backporting corrections to previous versions of the documentation. Using Heretto's release and branching features, we can easily track and merge changes to multiple releases. Also, we use Heretto's metadata and filtering to track our documentation tasks per feature, allowing us to document features when we have the information and then push them to production when the feature is released. Review collected by and hosted on G2.com. Show More 1/29/2024 Validated ReviewerIncentivizedSource: G2 invite ![Kaitlyn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn S.") KS Kaitlyn S. Technical Writer Mid-Market (51-1000 emp.) 8/1/2023 "More efficient, effective, and manageable content -- made easy with Heretto!" 5/5 What do you like best about Heretto? As a content writer, it's easy to create and manage my topics in Heretto. But you don't have to be an expert to create content. Heretto empowers others to jump in and add their subject matter expertise, with the safety net of a review process that I can control. Plus, multiple people can edit the same topic at once, which makes for great collaboration in a remote workplace. Review collected by and hosted on G2.com. What do you dislike about Heretto? The content I write can be very complex, with the need for personalization and filtering for different audiences. While Heretto has features to accommodate these things, the setup is not the easiest. However, their Support team is amazing and always willing to help us figure things out! Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Ten years ago, I wrote product documentation -- this field does this, that button does that. But my team realized that wasn't what our users wanted or needed. So we started writing how-to topics that addressed those needs. However, we were still in an unstructured environment with limited control over our content. When we moved to Heretto, we gained full control and a better understanding of our content as a whole. We added metadata and keywords that made our content easier to find. We were able to display our content in the right place at the right time. Rather than writing one-off topics that sat in a black hole, we finally saw the big picture of content strategy. Heretto made that happen for us. And we have feedback and metrics that show this change made a positive impact on our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Barbara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara G.") BG Barbara G. Content Lead, Information Design & Development Mid-Market (51-1000 emp.) 2/12/2021 "Jorsek's EasyDITA CCMS helped our team meet business goals related to personalization and more!" 5/5 What do you like best about Heretto? The most valuable part of our experience with Heretto is the people who work there. They listen and care about how we hope to improve the lives of employees and our customers. We have some unique, complex challenges. At every step, Heretto has assisted us in not just using their software tools, but helping us make the best decisions for achieving our goals. Examples - Prior to adopting Heretto CCMS and the integrated Dynamic Portal, our content teams relied on a complex process of authoring in an XML Editor, branching to GIthub, transforming and publishing using a home-grown Docker solution, and then holding our breath that content posted correctly to one of our many S3 front ends. If you find yourself in a similar situation, Heretto's CCMS and Deploy API or Portal can improve the lives of your employees! - In 2022, we conducted user research to understand some of the barriers for our customers as they used our products on a daily basis. While we learned many things, we came to understand that the brand and layout of our self-service content confused customers. This was understandable since our company develops multiple, branded software solutions. Heretto's designers and developers partnered with our design team to deliver a thoughtful, white-labeled dynamic portal that organizes our products by solutions, removing the barrier of "disjointed branding" and making it easier for customers to discover new solutions to their problems, or find answers to their questions. We will continue to improve this environment for customers, and we're piloting the use the Heretto Deploy API to deliver the right information to the user interface as well. - We plan to begin personalizing content for faith-based traditions in the near future. We are putting the building blocks in place and we know that, with Heretto, we can deliver the right language to our partners, helping them quickly implement ministry or service solutions based for their form of polity or non-profit status. Matching the language to their set of values will also help them quickly realize the value of certain solutions to their ministries and organizations. Review collected by and hosted on G2.com. What do you dislike about Heretto? Our team would love flexible reporting. For example, I'd like to be able to build a query and customize a report for our business needs. We'd also welcome built-in analytics representing the interests of content valuation, such as user feedback loops, the paths taken through content, search metrics, etc. Review collected by and hosted on G2.com. Recommendations to others considering Heretto: Before purchasing any software, take some time to get your house in order. Document your content strategy. If you don't have one, outline an ideal strategy. Document business goals. The last thing anyone wants is to purchase a tool that hinders your goals and vision. Then, review several tools. easyDITA has become an essential part of our business processes. We've realized significant content reuse and become much more efficient. We have not arrived but we're confident that easyDITA and the people at Jorsek can help us achieve our goals. We also look forward to new features that Jorsek has planned. Give it a try. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? -Personalization is the big one. We write for a highly complex suite of products and solutions personalized for various faith-based organizations. -Improve the search experience for customers and employees -Streamline and govern processes. -Standardize content/semantics. -Single source of truth for content and the ability to publish in-product. Review collected by and hosted on G2.com. Show More 8/1/2023 Current UserValidated ReviewerSource: Organic LY Leture Y. Mid-Market (51-1000 emp.) 3/2/2023 "Very nice and powerful tool" 4.5/5 What do you like best about Heretto? - Excellent support from the help support Team - Excellent listening from Customer Success manager that make lot of requests possible. with the wish to adapt or correct the tool(s) to customer needs - The use of the CSS make the design of the content really tweakable for the pages design and arrangment - The Dita architecture and the translation tool make the job easier.. the re-use of the content - The variety of output format ( pdf, html etc..) make the content avalaible for several uses Review collected by and hosted on G2.com. What do you dislike about Heretto? Some little things in the interface can be improved but this is really to say something to fill in this box. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? It reduces the re-writing process. one subject/topic can be shared between documentation and formats ( web etc...). All the translation follows accordingly and avoid lots of repetitive proofreadings. Review collected by and hosted on G2.com. Show More 8/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JK John K. Enterprise (\> 1000 emp.) 2/21/2023 "A powerful content authoring and publishing operations platform" 5/5 What do you like best about Heretto? Heretto is an accessible yet robust and scalable platform for DITA-based component content authoring and publishing. Heretto makes content authoring and team collaboration easy. Heretto's powerful features can enable growing authoring teams and enterprise-level content organizations to effectively create and manage multiple versioned publications, reuse content, and ultimately single-source content to publish to various customer touchpoints and formats. Also, the Heretto support team is responsive and top-notch. Review collected by and hosted on G2.com. What do you dislike about Heretto? Although Heretto has very usable branching and merging features, there can be a learning curve for users who are not familiar with these concepts. I believe this is not uncommon for any CCMS, but this can be alleviated through documentation, training, and identifying champions on your content team to learn these features and promote best practices. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Heretto's most impactful strength upon our first evaluation was its authoring environment and easy-to-understand content library/management features. Although the underlying DITA/XML structure can be intimidating to the uninitiated, authors new to DITA and structured authoring can more easily transition to a fully-fledged CCMS with Heretto. As a growing company having onboarded many new writers (most of whom were new to DITA) since we implemented Heretto (EasyDITA at the time), we have seen these writers quickly come up to speed in authoring and being productive using Heretto. Review collected by and hosted on G2.com. Show More Response from Ren Taylor of Heretto [Editedit](https://www.g2.com/survey_responses/heretto-review-7437776/official_response/edit) Thanks so much for the thorough feedback, John! We absolutely love hearing that new writers are able to adopt DITA easily with our CCMS. 2/26/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") TF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/1/2023 "Heretto review: 18 months in" 5/5 What do you like best about Heretto? I love DITA because it helps me to write documentation in a structured and clear way. Heretto is an excellent way to produce DITA. I am not familiar with competitors. Review collected by and hosted on G2.com. What do you dislike about Heretto? The downside for me is that I am reliant on others to maintain the publish scenarios. In a table, if I tag some of the content in a cell (eg \), Heretto flicks me back up to the top of the topic. This means I lose the place where I was working and need to scroll back down looking for it. It happens randomly and is annoying. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? It produces standard XML and so we are no longer tied to MadCap. It enables me to produce a great Knowledge Base where I can share technical documents in HTML and link across documents. I also share video files and PDFs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/1/2023 "Seamless editorial experience" 5/5 What do you like best about Heretto? It's so easy to manage a content flow. No more renaming files, attaching notes, and endless subfolders. Iteration is simple and documented as you work. It's simple to find your daily to-dos and work through the list. Review collected by and hosted on G2.com. What do you dislike about Heretto? It's burdensome to set up a project at the beginning of work, and the learning curve can be steep for new users. There isn't an easy way to toggle between the backend and a WYSIWYG view. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? It's a good authoring environment for customer-facing content, and it's reasonably intuitive for people who are used to TeamSite, Wordpress, or other collaborative tools. Review collected by and hosted on G2.com. Show More 2/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Megan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan G.") MG Megan G. Mid-Market (51-1000 emp.) 3/1/2023 "Talented and curious people create an innovative and usable tool!" 5/5 What do you like best about Heretto? Heretto's best asset is its people. The team truly understands structured content, the needs of a content manager, and the day-to-day responsibilities. And, when they don't know something, they have no problem asking. That kind of culture yields the best possible product. Review collected by and hosted on G2.com. What do you dislike about Heretto? The only disadvantage to Heretto right now is that the URL changes when we move a topic in the CCMS structure. But, they have this as a top priority to fix. I have no doubt they will get it done. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? The biggest problem we had was that in our old system, our team in India had to pull all-nighters every Wednesday to successfully complete the weekly release publishing (not including content production - just publishing approved content). We set a goal to "eliminate publishing pajama parties." With Heretto, we now wrap up by 10pm in Bangalore, and we're working to bring publishing time from a couple of hours down to minutes. We can finally see the light at the end of the tunnel! Heretto is also helping us improve our API Experience by unifying our Swagger content with the doc portal. And the doc portal itself has dramatically improved our customer experience with content. Review collected by and hosted on G2.com. Show More 3/1/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RP Robert P. Small-Business (50 or fewer emp.) 8/1/2023 "Heretto Great UI" 4.5/5 What do you like best about Heretto? I like the ease of use for the app. It is intuitive. Review collected by and hosted on G2.com. What do you dislike about Heretto? Having to always refresh to see your changes Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? See linked files to topics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MK Matthew K. Publishing Systems Manager Mid-Market (51-1000 emp.) 2/2/2022 "Great for in-house publishing teams" 5/5 What do you like best about Heretto? Heretto has a modern and clean UI and it is easy to learn the basics. The support from the Customer Success teams is great. There is a constantly evolving roadmap with new and useful features being added throughout the year. Review collected by and hosted on G2.com. What do you dislike about Heretto? It can feel a bit slow when viewing large complex maps. It isn't easy to output text (or Word) documents when you are using a more complex information architecture. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? We are now opening up Heretto to our subject experts to review and comment on our content before our editors start working on it. This will streamline and speed up our review process. Review collected by and hosted on G2.com. Show More Response from Ren Taylor of Heretto [Editedit](https://www.g2.com/survey_responses/heretto-review-5313067/official_response/edit) Thanks so much for your insight, Matthew! I love that you explicitly called out the roadmap because we're so excited to roll out a bunch of awesome stuff this year. 2/23/2023 Current UserValidated ReviewerSource: Organic ## Questions about Heretto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Heretto ](https://www.g2.com/products/heretto/discussions/new) GU Guest User What is Heretto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-heretto-used-for) [ View all Discussions ](https://www.g2.com/products/heretto/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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