--- title: Heretto Reviews meta\_title: 'Heretto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how Heretto works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 39 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Heretto Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Heretto but has limited features. Are you part of the Heretto team? [Upgrade your plan](https://my.g2.com/heretto/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streamlining support and elevating customer experiences. Effortlessly create, distribute, and personalize documentation for exceptional content experiences across all touchpoints all on one cloud-based platform. From the blank page to fully personalized help sites, Heretto's intuitive interface ensures swift content deployment and seamless collaboration for enterprise organizations. Stay ahead in the digital landscape and deliver content that delights modern customers with Heretto's unrivaled capabilities. * * * Seller [Heretto](https://www.g2.com/sellers/heretto) Discussions [Heretto Community](https://www.g2.com/products/heretto/discuss) Languages Supported English Solution Type All-in-One Overview by Ren Taylor Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/heretto/pricing) ## Top-Rated Alternatives [ ![MadCap Flare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MadCap Flare") MadCap Flare 4.4/5(491) ](https://www.g2.com/products/madcap-flare/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Storyblok](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Storyblok") Storyblok 4.5/5(592) ](https://www.g2.com/products/storyblok/reviews) [ View All Alternatives ](https://www.g2.com/products/heretto/competitors/alternatives) ## User Insights Average based on 39 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Heretto Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZoomInSoftware ](https://www.g2.com/products/zoominsoftware/reviews) Show More ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/8/2023 "Heretto Review" 4/5 What do you like best about Heretto? I like the fact that this tool is extremely intuitive. It really takes little to no time to learn it and use it effectively at work. The tool is simple in use and yet has a lot of very useful functionalities. Review collected by and hosted on G2.com. What do you dislike about Heretto? The part that I like the least about heretto is that it scarcely lists any actual errors during the publication of a bookmap. We are notified that an error occured but sometimes we don't know what the error really is. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? It allows us to store everything in one place and because of that it is easier to work on the bookmaps and publish them by using the scenarios available in heretto. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Max S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max S.") MS Max S. Director Of Technology Small-Business (50 or fewer emp.) 2/15/2023 "Easy to use, powerful component content management system" 4/5 What do you like best about Heretto? Heretto's interface is clean and usable for authors who are not familiar with XML. Their support staff is responsive and friendly, and the tool has the versioning, metadata, and translation capbailities that will satisfy the needs of most enterprises. Being completely cloud-based, authors are able to do everything they need to all the way from authoring to publication without needing to worry about desktop client software. Review collected by and hosted on G2.com. What do you dislike about Heretto? Heretto's interface is easy to use, but there is a little bit of a learning curve. Occasionally there are bugs in the interface, which are usually promptly resolved with an update. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Out content strategy was to find a previous document that seemed somewhat recent and up to date, duplicate it, edit as needed, and save it. We knew that much of our content could be single sourced, and there was no reason to have multiple versions of the same information floating around in different documents. We were also spending significant time working on the formatting of our documents, which didn't make sense as each of them should be exactly the same. These are no longer issues now that we are working in Heretto. Review collected by and hosted on G2.com. Show More Response from Ren Taylor of Heretto [Editedit](https://www.g2.com/survey_responses/heretto-review-7719191/official_response/edit) Thank you so much for your insight, Max! We look forward to seeing what Content Rules continues to do with Heretto. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Katarzyna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katarzyna S.") KS Katarzyna S. Enterprise (\> 1000 emp.) 8/2/2023 "I enjoy working in Heretto and couldn't imagine my workday without it." 4/5 What do you like best about Heretto? The most helpful in everyday work is the ability to manage huge ammount of files and reuse content. Review collected by and hosted on G2.com. What do you dislike about Heretto? The only downside is that Heretto from time to time freezes, especially when many users are working at the same time. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Creating customer documentation that consists of many files stored safely on the server. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SS Shankar S. Small-Business (50 or fewer emp.) 8/1/2023 "Very Reliable CCMS Tool" 4/5 What do you like best about Heretto? Collaboration and Workflow Publishing Options User-Friendly Interface Very Supportive Customer Success Team Review collected by and hosted on G2.com. What do you dislike about Heretto? Creating a large DITAMAP is still challenging as we need to refresh the page to avoid page not responsive issues frequently. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Structured Documentation Content Reuse and Versioning Collaboration and Online Review Review collected by and hosted on G2.com. Show More 2/22/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JT Joe T. Mid-Market (51-1000 emp.) 2/21/2023 "Great tool, but a little restrictive" 4/5 What do you like best about Heretto? The ease with which I can create the content structure of the site. Review collected by and hosted on G2.com. What do you dislike about Heretto? I sometimes find the strict adherence to the DITA style difficult to manage. For example, adding a note or warning inside a list of tasks can be a convoluted process. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Anecdotally, it helps our customer service ticket deflection. We currently do not have the tools to connect our customer service tickets to the portal usage, but again, anecdotally, we're seeing some ticket deflection. In cases where a ticket is created, our customer service often directs the customer to a page on our portal to resolve the issue. Review collected by and hosted on G2.com. Show More Response from Ren Taylor of Heretto [Editedit](https://www.g2.com/survey_responses/heretto-review-7742823/official_response/edit) Thanks so much for your insight, Joe! We love to hear that your customer service team is able to direct customers to self-service content on your portal. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") TT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/3/2023 "Sometimes it's flawless, sometimes it's painful" 4/5 What do you like best about Heretto? It is very easy to use, intuitive and helps me organize my work properly. Review collected by and hosted on G2.com. What do you dislike about Heretto? Sometimes it does not have the capacity to handle increased traffic and it takes a long time to produce output. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? It is a great repository and I can easily navigate between document releases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jason R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason R.") JR Jason R. Senior Technical Writer Mid-Market (51-1000 emp.) 2/22/2023 "Satisfied with reservations" 3.5/5 What do you like best about Heretto? Cloud-based service; fairly intuitive UI; workable environment (meets my work demand and requirements); convenient publishing options; fairly easy-to-use drag-and-drop content sharing and management. Review collected by and hosted on G2.com. What do you dislike about Heretto? CSS needs customizing for specific needs—may be a knowledge concern only. FOP scenarios have issues in page breaking of tables; line breaking of long words especially in table cells—may need machine learning of hyphenation. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? FOP scenarios to some extent; it is understandable that further custom preferences involve cost; I would just like clearer demarcations on SOW—what is and isn't included in Heretto's complementary support. Review collected by and hosted on G2.com. Show More Response from Ren Taylor of Heretto [Editedit](https://www.g2.com/survey_responses/heretto-review-7751207/official_response/edit) Thanks, Jason! We really appreciate the candid feedback, and we're so glad your overall experience has been positive! I'll be sure to let the team know about your CSS needs so they can dive into that a little deeper and help come up with a solution. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/2/2023 "Good tool, but need some improvements" 4/5 What do you like best about Heretto? It's very intuitive, user-friendly. I like the interface, and option to connect it with Oxygen. Review collected by and hosted on G2.com. What do you dislike about Heretto? Lags! It's very slow and stops working too often. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Heretto is mainly storing the manuals I am working on, working as great CMS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LS Lakshmi S. Director, Technical Publications Enterprise (\> 1000 emp.) 2/7/2022 "Migration from legacy to topic based writing" 4/5 What do you like best about Heretto? Adapting from monolith large documents for Telecom products made is easier using a Cloud-based collaborative tool like Heretto. The ease of re-use and publish for specific content is very easy given that content can be customized right from the product name, to small phrases to larger bits of information. Improved authoring interface. Review collected by and hosted on G2.com. What do you dislike about Heretto? Downloading outputs could be a little tedious Inability to highlight changes automatically (like change bars in FM). This is available now, but not conducive to our requirement Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? Bulk publishing Spell check at book level Improved change bars utility Ease of customizing publishing scenarios Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mike H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike H.") MH Mike H. Senior Manager, Product Documentation Small-Business (50 or fewer emp.) 2/19/2021 "Great product, great company" 4/5 What do you like best about Heretto? The Jorsek (easyDITA) team is very helpful, knowledgable, and responsive. Something I really appreciate is Jorsek really listens when I have a problem or a request. The product is straightforward and powerful. I especially like that it hides the messiness of DITA thereby allowing writers to avoid having to "know code". Leveraging the power of the DITA Open Toolkit (OTK) we have been able to highly customize our publications. As an OTK user I find easyDITA to be a snap to update my customizations. Though we use the OTK, it is nice knowing there are powerful out-of-the-box solutions are available too. At first I was wary of using a cloud-based product fearing down-time and lack of web connection. But after 5 years, I've never seen unplanned down-time or had access connections. Review collected by and hosted on G2.com. What do you dislike about Heretto? Most of my complaints are focused on DITA and not the easyDITA product. However, I would like to see the Review feature be more "for dummies" and not tied to a work-flow process. Review collected by and hosted on G2.com. What problems is Heretto solving and how is that benefiting you? We produce enterprise-grade product documentation for our software products. There is a lot of redundant pieces of content and by using DITA we are able to write-once, and reuse many common pieces of content. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Heretto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Heretto ](https://www.g2.com/products/heretto/discussions/new) GU Guest User What is Heretto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-heretto-used-for) [ View all Discussions ](https://www.g2.com/products/heretto/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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