--- title: Heretto Reviews meta_title: 'Heretto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how Heretto works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 39 scale: '5' date_modified: '2026-08-09' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Heretto Reviews **Vendor:** Heretto **Category:** [Component Content Management Systems ](https://www.g2.com/categories/component-content-management-systems) **Average Rating:** 4.1/5.0 **Total Reviews:** 39 ## About Heretto Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streamlining support and elevating customer experiences. Effortlessly create, distribute, and personalize documentation for exceptional content experiences across all touchpoints all on one cloud-based platform. From the blank page to fully personalized help sites, Heretto's intuitive interface ensures swift content deployment and seamless collaboration for enterprise organizations. Stay ahead in the digital landscape and deliver content that delights modern customers with Heretto's unrivaled capabilities. ## Heretto Reviews ### 1. An easy-to-use interface for DITA authoring and collaboration tool that requires further development **Rating:** 2.5/5.0 stars **Reviewed by:** Hao L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Heretto?** Heretto comes with an easy to use interface for authoring with DITA. The collaboration and review system works well. **What do you dislike about Heretto?** While Heretto offers useful features like version control and a Docusaurus output tool, there are drawbacks. The version control system, while capable of comparing changes and managing internal links, is somewhat unreliable. Sometimes changes cannot be merged and duplication can happen. The Docusaurus Connector tool for transforming DITA topics into HTML-MD format lacks customization options, making it challenging to inject the output with specific components. Worse, the build automation tool may encounter issues and stop functioning properly for larger projects with extensive image storage. **What problems is Heretto solving and how is that benefiting you?** Topic-based and structured content in DITA require a lot of configuration and knowledge. Heretto offers an easy-to-use environment to set up your project, author in DITA and collaborate with your teammates/SMEs. ### 2. Good idea marred with poor performance and bad UI decisions. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Heretto?** Useful tool for browsing, editing and reviewing content in a collaborative environment. **What do you dislike about Heretto?** The system performance can be poor, UI often requires more clicks than necessary to view relevant information, occasional bugs, esp. when searching. **What problems is Heretto solving and how is that benefiting you?** It solves the problem of collaborative viewing, editing and publishing of content, helping track changes, versions and branches of documents. ### 3. Russian Roulette - Will It Work Today or Not? **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Heretto?** Displaying exact errors during publication in log files so that it's fairly easy to find and fix them. Possibility of brachning and releasing manuals to organize and snapshot particular versions of manuals. **What do you dislike about Heretto?** Very unreliable tool -- lots of internal problems, errors popping up, everlasting loading screens. Unintuitive searching -- need to reload screen or enter names several times, searched names don't pop up at the top **What problems is Heretto solving and how is that benefiting you?** Storing and organizing documents from different projects within the company, publishing documents in many different formats. **Official Response from Ren Taylor:** > Hey there! Thanks so much for sharing your thoughts. We love that it's easy to find and fix errors in the pre-flight check and utilizing version control for organize and maintain your manuals. These are the core tenants of why we built Heretto and it's awesome to see them in action. However, we're sorry to see you're having a less-than-ideal user experience when it comes to loading and internal errors. Please make sure to log those with our team so that we can remedy swiftly. Of course, our support and customer success teams are here to help answer any questions or you can always refer to our docs if you prefer to resolve independently. We look forward to hearing from you and turning your Russian Roulette into a winning streak! ### 4. Since being aquired by MSI, my team has recently switched from Astoria to Heretto. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Heretto?** Coming from Astoria it is difficult to say. **What do you dislike about Heretto?** The search feature does not always produce the expected results. Finding content is difficult and scrolling through a long list is frustrating. **What problems is Heretto solving and how is that benefiting you?** It's useful for storing DITA files but finding content is cumbersome. **Official Response from Ren Taylor:** > Hey there! Thanks so much for taking the time to provide your thoughts. We get that adopting a new tool can be difficult and are here to help in any way we can to ease the burden of that transition for you. Please don't hesitate to reach out directly so that we can help resolve any issues. You can also always refer to our docs if you prefer to resolve independently! ## Heretto Discussions - [What is Heretto used for?](https://www.g2.com/discussions/what-is-heretto-used-for) - [View Heretto pricing details and edition comparison](https://www.g2.com/products/heretto/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A14%3A17+-0500&secure%5Bsession_id%5D=34b8f7f1-7bc3-4340-a6e1-1140d98da3c8&secure%5Btoken%5D=4c2406f769696c936181f14cd138b394a35bed63e9cffc5d8383fea8f965c520&format=llm_user) ## Heretto Integrations - [ZoomInSoftware](https://www.g2.com/products/zoominsoftware/reviews) ## Heretto Features **XML Data Model Type** - DITA (Darwin Information Typing Architecture) - SCORM **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Customization** - SEO - API Contracts - Change Management **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Organization** - Respository - Third-Party Integration - Access Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Software Model** - SaaS (Software as a Service) - Hosted - On-Premise - Cloud-based - Single Sign On **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Creation Features** - XML Authoring - Workflow Management - Collaborative Review **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop ## Top Heretto Alternatives - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) - 4.4/5.0 (484 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (529 reviews) - [Storyblok](https://www.g2.com/products/storyblok/reviews) - 4.5/5.0 (582 reviews)