--- title: Herald Reviews meta\_title: 'Herald Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Herald works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 2 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Herald Reviews & Product Details Herald lets everyone in the company listen to your customers in meaningful ways. With one click capture right through a lightweight browser extension, start collecting customer feedback across any channel and act on it. Sales, marketing and customer success teams can start collecting quotes in context for testimonials, bugs or features. Product teams then get a quantified look at customer needs grouped in meaningful ways to make decisions, solve problems, and build out the roadmap. Keep your entire team engaged with Voice of the Customer reports to ensure that everyone fully understands what customers are thinking and feeling. It also helps everyone understand business decisions in context of customer feedback. It is free to use Herald with 2 users & unlimited viewers in your company. Sign up for a free account, download the browser extension at HeraldHQ.com to get started. * * * Seller [Herald](https://www.g2.com/sellers/herald) Discussions [Herald Community](https://www.g2.com/products/herald/discuss) Overview by Dhawal Tank Show More ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ View All Alternatives ](https://www.g2.com/products/herald/competitors/alternatives) RZ Rachel Z. Customer Success Manager Mid-Market (51-1000 emp.) 5/27/2025 "Convenient and reliable" 5/5 What do you like best about Herald? Easy to access via teams, don't need to go directly to internal ticketing systems to submit a ticket, use this almost every week Review collected by and hosted on G2.com. What do you dislike about Herald? Sometimes the AI doesn't understand my request and I need to clarify before being able to submit the ticket Review collected by and hosted on G2.com. What problems is Herald solving and how is that benefiting you? Submitting tickets and suggesting feedback to my questions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Robert L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert L.") RL Robert L. Product Manager Small-Business (50 or fewer emp.) 5/11/2021 "An awesome tool for user feedback" 5/5 What do you like best about Herald? It's very easy to submit insights usign the browser extension, and categorize it at the same time. Every team member can now deep dive into user feedback: we also forward the insights to Slack. Review collected by and hosted on G2.com. What do you dislike about Herald? It's pricing is on the high end of the spectrum Review collected by and hosted on G2.com. What problems is Herald solving and how is that benefiting you? - Collecting user feedback from emails, user support chats, news boards, social media... - We're now able to put numbers of users requesting each feature - When we're designing it and need user interviews, we need exactly who to talk to. Also to promote it after it's released Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ### There are not enough reviews of Herald for G2 to provide buying insight. 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[ Ask about Herald ](https://www.g2.com/products/herald/discussions/new) GU Guest User What is Herald used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-herald-used-for) [ View all Discussions ](https://www.g2.com/products/herald/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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