# Herald Reviews
**Vendor:** Herald  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Herald
Herald lets everyone in the company listen to your customers in meaningful ways. With one click capture right through a lightweight browser extension, start collecting customer feedback across any channel and act on it. Sales, marketing and customer success teams can start collecting quotes in context for testimonials, bugs or features. Product teams then get a quantified look at customer needs grouped in meaningful ways to make decisions, solve problems, and build out the roadmap. Keep your entire team engaged with Voice of the Customer reports to ensure that everyone fully understands what customers are thinking and feeling. It also helps everyone understand business decisions in context of customer feedback. It is free to use Herald with 2 users & unlimited viewers in your company. Sign up for a free account, download the browser extension at HeraldHQ.com to get started.



## Herald Pros & Cons
**What users like:**

- Users appreciate the **easy access** to Herald through teams, simplifying the ticket submission process significantly. (1 reviews)
- Users value the **time-saving convenience** of Herald, easily accessing it through Teams for efficient ticket submissions. (1 reviews)

**What users dislike:**

- Users find that **AI misunderstandings** require them to clarify requests, which can be frustrating when submitting tickets. (1 reviews)

## Herald Reviews
  ### 1. Convenient and reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rachel Z. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 27, 2025

**What do you like best about Herald?**

Easy to access via teams, don't need to go directly to internal ticketing systems to submit a ticket, use this almost every week

**What do you dislike about Herald?**

Sometimes the AI doesn't understand my request and I need to clarify before being able to submit the ticket

**What problems is Herald solving and how is that benefiting you?**

Submitting tickets and suggesting feedback to my questions

  ### 2. An awesome tool for user feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert L. | Product Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2021

**What do you like best about Herald?**

It's very easy to submit insights usign the browser extension, and categorize it at the same time. 
Every team member can now deep dive into user feedback: we also forward the insights to Slack.

**What do you dislike about Herald?**

It's pricing is on the high end of the spectrum

**What problems is Herald solving and how is that benefiting you?**

- Collecting user feedback from emails, user support chats, news boards, social media...
- We're now able to put numbers of users requesting each feature
- When we're designing it and need user interviews, we need exactly who to talk to. Also to promote it after it's released


## Herald Discussions
  - [What is Herald used for?](https://www.g2.com/discussions/what-is-herald-used-for)

- [View Herald pricing details and edition comparison](https://www.g2.com/products/herald/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-14+10%3A19%3A37+-0500&secure%5Bsession_id%5D=038e4d8b-d804-4f68-8a9e-d36f3d97efb7&secure%5Btoken%5D=f46a4414c082d349c2c94b13f5cfd07460952f485773eee05e7b1ff5a4b50cac&format=llm_user)

## Herald Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

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