HENO Reviews & Product Details

I should say their customer service representatives were nice. Review collected by and hosted on G2.com.

HENO made my job 10 times more difficult after switching over to it. I don't like anything about it except that their customer service representatives were nice, but they couldn't help due to unclear processes. The documentation flow is problematic, and the billing process needs improvement. Setting up HENO was not easy at all; it took about two months, and even after that, there was still uncertainty on how to use the system effectively. The initial onboarding process took time that could have been used for dedicated patient hours. There is a need for a clear structure to complete paperwork, billing, and the intake process which patient complained about being cumbersome. Visuals for use of the system like a scribe or a descriptive Loom-type video would have been helpful, rather than long descriptive sentences that sometimes work and sometimes don't. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I did not like anything about this service. I did not value the tools; they are very difficult to deal with. Terrible customer service and problems with payment processing left and right. Half of the time payment processing didn’t work and it took a very long time to set up. The initial setup was very difficult and not easy at all. Review collected by and hosted on G2.com.

Very easy to learn and put to use. Tabs are self explanatory. Heno has the ability to streamline all activities into one system for the entire practice. I have been impressed with the functionality of this program. You can customize it to your practice needs. I would highly recommend this software. Review collected by and hosted on G2.com.

Switching to a new system has a learning curve, but it does not take too long to catch onto. Review collected by and hosted on G2.com.

I love that Heno allows you to do billing, documentation, faxing, and scheduling all within one system. It is very easy to navigate and use. Review collected by and hosted on G2.com.

At times, HENO can shut down which is an inconvenience, but that happens with a lot of EMR systems, and does not happen very often. Review collected by and hosted on G2.com.