--- title: Helpy Reviews meta_title: 'Helpy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Helpy works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 2 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Helpy Reviews **Vendor:** Helpy.io **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 3.8/5.0 **Total Reviews:** 2 ## About Helpy Helpy is a helpdesk system and open source. It views reports on how many tickets are coming in as well as the productivity of agents. ## Helpy Reviews ### 1. Helpy is the future of the help desk service for companies **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastian S. | Asistente de Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2019 **What do you like best about Helpy?** Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in real time, which shows the cases received, pending and resolved, as well as the average response or resolution time. It also has a section of reports that provides information about the incidents by agent in an estimated date of time. **What do you dislike about Helpy?** Honestly the interface has some resolution problems, since it is not fully responsive, so it does not adapt to some screen sizes, however, you can solve it by reducing or increasing the size in the browser. **Recommendations to others considering Helpy:** Helpy is an open source help desk solution. I recommend you review your offer of features, which will surely interest you, for example, chatbots to automate certain tasks, so as to reduce the work for your employees. **What problems is Helpy solving and how is that benefiting you?** My work involves monitoring our databases or tools in the cloud 24 hours a day, so Helpy plays a fundamental role in alerting agents about any inconvenience in any of the services. Currently we can evaluate the agents through their reporting tools, so that we can know their response time or resolution by incident. ### 2. Helpy allows customers to offer a live support service **Rating:** 3.5/5.0 stars **Reviewed by:** Orlando P. | Auxiliar de Soporte Tecnico, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2020 **What do you like best about Helpy?** What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, so learning to use it was a simple task. There are also other features that I like like as: - It has a Recaptcha system to protect the spam help service. - Integrates with Google Analytics to send usage statistics for reports and visualization. **What do you dislike about Helpy?** I have encountered an inconvenience in the reports of the agents not displayed on the charts. The problem persists and support is not being of any help. So far your answers have been that the system works correctly. **Recommendations to others considering Helpy:** I think Helpy's help desk service is worth a try. It is an application that integrates with platforms such as Google Analytics to give more professional monitoring to its users. In addition, it is a stable and customizable platform. **What problems is Helpy solving and how is that benefiting you?** Helpy is a solution that has helped us solve customer service inconveniences to our company's users. With this software, we can respond immediately as we can connect it with all our social channels. It has also allowed us to track the agents' feedback with customers. ## Helpy Discussions - [What is Helpy used for?](https://www.g2.com/discussions/what-is-helpy-used-for) - [View Helpy pricing details and edition comparison](https://www.g2.com/products/helpy/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A39%3A44+-0500&secure%5Bsession_id%5D=e9834aad-b722-492c-8066-4f178a670b25&secure%5Btoken%5D=c8e16051daa56bb8273c0c05eb6300eb74fce2e827ec4804d6c4c6ea34e312a3&format=llm_user) ## Helpy Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Helpy Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)