quick support, good interface, for the most part and the fact that you can have multiple inboxes Review collected by and hosted on G2.com.

In the beginning, there were frequent bugs, but they have been quick to fix and are less frequent now. I do wish there was a better auto-reply feature Review collected by and hosted on G2.com.

It has helped my team save time by delegating emails in a clear & concise manner. As a manager I have full accessibility & can track exactly who has done what and when. Review collected by and hosted on G2.com.

There aren't any downsides to helpwise in my opinion. Review collected by and hosted on G2.com.

Awesome customer service. Fast response! Review collected by and hosted on G2.com.

The app sometimes does not work and you have to keep restoring it Review collected by and hosted on G2.com.

1) Integration of various different inboxes - multiple email addresses, facebook, instagram etc.

2) Great customer service - very responsive and helpful

3) Generally easy to use, and the rules are very helpful Review collected by and hosted on G2.com.

1) Lag time between emails being received in the native inbox, and pulling through to helpwise (sometimes a few minutes behind)

2) Wish you could cycle between messages with arrow keys Review collected by and hosted on G2.com.

Helpwise is a tool we use everyday to provide communication and support to our customers. Helpwise's inbox feature works well for us and does what we need it to do. I like that I can schedule emails to send at a later date. Helpwise is also very affordable. Review collected by and hosted on G2.com.

The iOS app has great potential, but I have found it challenging and glitchy to use so far. The UI could also use a modern touch but that isn’t the end of the world.

However, My biggest gripe is with their support.

Helpwise doesn’t have a knowledge base where I can easily find information and tutorials myself (which I find odd, given that this is one of the features they offer - why not back your own product and use your own help center feature?), so the only way to get support is to email or use their live chat function, which isn’t monitored often.


I often get a delayed response and told someone is "looking into it" or "checking with the team" - but then I never hear a solution or recommendation after that... I often have to chase several times for any type of support - and very rarely am I provided helpwise advice or instructions on how to navigate around Helpwise.

Some questions I've asked months ago and am still yet to get a response 😓 

I really do see potential in Helpwise, but as I work in software support myself, I guess I have high expectations of reasonable response times and informative solutions and have found helpwise to be very underwhelming. Review collected by and hosted on G2.com.

First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we used a Gmail account that we all had the login to but that became cumbersome with who was responding and who emails were coming from. Because my team is not tech savvy, things were being missed. Helpwise has corrected that to where it is easier to use and we have great tracking of our activities. I was able to purchase this on AppSumo so the price was great, especially for us as a non-profit. Review collected by and hosted on G2.com.

There is nothing that is discernable. There are always things like little bugs but it is so helpful compared to our previous solution, that any downsides are far outweighed by the plusses. Review collected by and hosted on G2.com.

Helpwise works well and has features that Help Scout doesn't have. Basically, it does what Help Scout do but this one is more superior and advanced! One I like the most is that you can schedule a message when you want to send it. This is very handy when you don't want to wake up your recipient in the middle of the night! The UI/UX is also modernized and it looks great. Onboarding is very easy. I was able to set up multiple shared inboxes in just a few minutes. It's really easy to navigate through the site and their help docs are very handy.

Their live chat widget also looks very nice! I'd say it's on par with Intercom's. You can go to their website and take a look!

I also like that you can add channels like Twilio, Facebook (messages and comments), Instagram (comments and DMs), and WhatsApp. Perfect for managing your email and social media inbox in just one app! That will be a huge time saver and you can't do that in Help Scout! Review collected by and hosted on G2.com.

There is nothing to dislike from Helpwise, everything works perfectly fine. I just wish they can add more integrations and add-ons. Also, adding automations for social media accounts would be nice. Review collected by and hosted on G2.com.

I've tried several helpdesk apps and landed with this one due to the simplicity and features match exactly what I am looking for. Helpwise runs smoothly without any issues. I like that it shows when emails have been read and also works from within Gmail or withing Helpwise. All in all great app! Review collected by and hosted on G2.com.

The only feature I have seen perhaps "missing" is the images in emails don't open up full size. I bet it's something they do in the future though and not a big issue. Review collected by and hosted on G2.com.

What I like the most about Helpwise is that I can have multiple shared inboxes, live chats, and help pages inside their platform. It's easy to configure and takes just a few minutes to get my team up and running and supporting our customers. The next thing I like about Helpwise is that their team always has improved on their features which makes the subscription worth every penny spent. Review collected by and hosted on G2.com.

The one thing I am missing with Helpwise is that they don't have a mobile app yet. It would be a game-changer for agents who are always on the go or on the field. Review collected by and hosted on G2.com.

Helpwise has all the functions that Help Scout has and it does more! You can make rules for automation, create saved replies, you can snooze and schedule a reply or email, create embeddable forms, use their in-house live chat widget, has a file manager, and so much more!

The UI also looks really great, modern and enticing. It looks a lot better than Help Scout. I had no problem with onboarding. I was able to navigate through the whole app easily and never got stuck with anything so far.

I also love they have a good amount of integrations. They have an integration with Asana, which I use daily for work.

Another thing I love with Helpwise is that you can also connect your social media accounts and have a unified inbox. This really saves me time when interacting with my audience. I can do all the messaging tasks in just one app. How cool is that?

I haven't tried their live chat widget yet but I'll do so soon. It's a must for my e-commerce website. Overall, I really love Helpwise for managing all my customer service tasks. Review collected by and hosted on G2.com.

There's really nothing to dislike on Helpwise. I just hope they could add more integrations. It would be great if they can add Sendinblue to their list. Review collected by and hosted on G2.com.