I like how we can easily track conversations between different customers, and then assign them to specific staff so that the customer can have a personalized experience. Review collected by and hosted on G2.com.

Sometimes the deliverability isn't as good as I had hoped. Destinations like Hotmail and Outlook, we have seen our messages going to junk mail folders, so we have had to manually contact them using our corporate email account and ask them to check their junk mail folders. Review collected by and hosted on G2.com.

Its a team system, no searching for emails sent to one person again. Its quick to see the trail of a conversation. Review collected by and hosted on G2.com.

Search function dodgy at times. I also get caught out with the sender suggestions that the system suggests to me as it picks one i dont intend. Review collected by and hosted on G2.com.

The ease of use and to manage all emails and support tickets coming in. Also, having the "saved replies" feature allows time to be saved when composing responses. Review collected by and hosted on G2.com.

The only thing I can think of making the send and then archive of the email to be able to use as a primary too, rather than just sent. It's a small thing and not a deal-breaker. Review collected by and hosted on G2.com.

Very easy to track emails and responses, keep track of email chains and pull them up for future reference. Review collected by and hosted on G2.com.

The email chains do not always seem to be in order; it can be not very clear to find the most recent one sometimes. Review collected by and hosted on G2.com.

We primarily use Helpwise to share important information with our team, and I like that everything is effortless to find when I need to double-check on how to do something or our policy. Also, the customer service team is almost always available, so it is effortless to get help if and when I need it. Review collected by and hosted on G2.com.

I can honestly say that I have not had an issue so far with them, and even so, with their customer service team being so readily available, I'm sure if and when something comes up, I should be all good. Review collected by and hosted on G2.com.

I love the unified inbox approach that Helpwise takes. Having mutliple email inboxes is great, but combining all of our customer service including Messanger is great. Review collected by and hosted on G2.com.

Not much to say here. For what is does it is works well. Adding support for other messaging networks seems to be on the roadmap, Review collected by and hosted on G2.com.

UI/UX is fantastic. Very clear threads of individual tickets. Good assignment to individual operators. Possibility to trace a ticket by a unique number, which is also known to the customer. Great mobile app. Review collected by and hosted on G2.com.

I sometimes have a problem with responsiveness on my mobile. But it doesn't matter, given the possibility to use the app. Review collected by and hosted on G2.com.

Ease of use. User friendly, quick notifications and I am much more organized when using helpwise. I like that I can access multiple platforms all by using helpwise. Review collected by and hosted on G2.com.

I don't think that there are many things I would change about the software. Everyone in my company uses it with ease. I think that the email notifications are the most useful to keep track of information coming in. Review collected by and hosted on G2.com.

The seen option in sent emails is a plus point. Review collected by and hosted on G2.com.

Sometimes the search option doesn't work too well. Review collected by and hosted on G2.com.

It's really easy to setup, use, and manage. The support team is very responsive and proactive. Review collected by and hosted on G2.com.

I have nothing to add here. I've used several other shared inbox solutions and this one is my favorite. Review collected by and hosted on G2.com.