Helpwise Reviews & Product Details

The Helpwise system is easy and intuitive to setup and use, and we have already created an SOP around its usage. Its integration with Jira is really important for us to minimize the steps needed to go from support questions to solutions.

The customer support has been excellent - Responsive and quick to make improvements to the system based on my feedback, often with same day rollout! Review collected by and hosted on G2.com.

The one thing missing so far (which I have been told will come in the near future), is the ability to manually create support tickets in the system, for those that did not come through one of the regular channels. Review collected by and hosted on G2.com.

I've used many ticket systems with the shared inbox concept, including FreshDesk and Help Scout. Helpwise is definitely the winner. What I love the best is their customer service. They genuinely care about user input. We report glitches or send feature enhancement requests, and suddenly to our surprise, they are implementing our ideas! It is an amazing experience. Customer Service far exceeds Help Scout in my humble opinion, even though Help Scout blogs on this topic a lot. Their software is great too! Review collected by and hosted on G2.com.

Truthfully, their CONTACTS section can use some improvement, which they are already working on. I know they can only improve so many things at a time, and I know they will get to it ASAP because I've seen MANY improvements rollout since I've started using Helpwise. Other than that, we love everything about the software. It used to be difficult to search emails for keywords but that was fixed and then further enhanced. So I'm all smiles! Review collected by and hosted on G2.com.

I like that Helpwise really combines the most important customer communication tools into one package. It has:

- Shared inbox for email and social media

- Knowledge base (for customers)

- Website chat plugin

- Multiple CRM and Slack integrations

They are continuing to developing an "Engage" tool that works like a bot for purposed communication (push style) with visitors. It really is a full-featured tool to complete with Intercom and Front.

I think one of the most overlooked features is templates. You can create response templates and include fields from the address book, which is really cool! That keeps your staff consistent in replies to difficult questions. Review collected by and hosted on G2.com.

The things I want are on the product roadmap. They are working on a more unified view for the inbox. I would like Gmail native integration (I believe this should be out soon as well). Review collected by and hosted on G2.com.

Love that my team can see what's coming and going from each of our inboxes. We always know if a client has been replied to, if there's a message that requires our attention and absolutely love the ability for our team to chat with each other within each message, about each message. The support has been outstanding from day one and continues to be, even while they grow. They value client feedback and quickly implement suggestions. They've even implemented a few custom settings/functions to our account alone, specific to our businesses needs. Review collected by and hosted on G2.com.

Any dislikes I have are currently being worked on by the HelpWise team to enhance their product. Review collected by and hosted on G2.com.

Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more cost-effective solution for our current provider (Zendesk), we were happy to find Helpwise. Even more of a surprise was the team heading Helpwise. Always ready to help and listen to suggestions, which sealed the deal after my first interaction. Not to mention, integrations, chat, personal boxes, and so much more. Helpwise has everything we were looking for at a reasonable price point. Review collected by and hosted on G2.com.

Well, there is not much to say here. Everything I needed I have requested, and it has been implemented relatively quickly, which is incredibly surprising to experience. I have been working online for almost twenty years and never has any company implemented anything I thought would be useful until I found Helpwise. Review collected by and hosted on G2.com.

There is a lot of things I love about Helpwise:

They got the BEST SUPPORT in the market. Believe me, there was no time that they have taken more than 5 minutes to reply to my queries. They listen, consider our feedback and proactively work on the feedbacks, and best of all is they deliver on time.

Setup is super easy and Helpwise is a very powerful tool for communication. it is like all in one software to provide Email support, along with social media support. it also has a Chat widget which you can add to your site to provide instant live support.

They got Help Center where you can add your help guides for your customers and even for your team. (Very Helpful for my company)

Stress-Free ZENBOX, Analytics, Automation Rules, Integrations are the brownie points. All in all, go ahead and give it a try and you won't regret it. Review collected by and hosted on G2.com.

There is nothing for now that I dislike. If I find any bug, I just report to them and they resolve it in no time. Review collected by and hosted on G2.com.

Our support workflow between team members is dead easy. Our customers get help straight away and Helpwise is also very responsive to feedback. Review collected by and hosted on G2.com.

Helpwise is a newer platform, so not everything is perfect all the time. With this however, the HW team is very fast to respond and they make sure things are fixed very quickly. Review collected by and hosted on G2.com.

The group inbox and the fact that multiple platforms can be handled by using only helpwise instead of using different login for each of them. Review collected by and hosted on G2.com.

They are in the contact process of becoming better. Any issue that you face, is taken care by the team. Hence there is nothing really to dislike. Dislike is when company refuses to rectify. Here they take the feedback and work on it. Review collected by and hosted on G2.com.

The product works amazingly well for team roles and shared inboxes. The ability to see all inboxes as from an overview as well as share drafts and help guide team members with difficult scenarios is a huge benefit.

The support and service from the team is excellent as well and is truly the shining feature of the platform! Review collected by and hosted on G2.com.

The mobile app needs some work to be truly functional and to match the features and settings of the web browser. Review collected by and hosted on G2.com.

Helpwise has been a breeze to use. As a growing company, they have been pumping out updates on what seems to be a monthly basis.

Not only that, but they react to feedback quite quickly – minor feature suggestions are implemented within a week or two while larger ideas are taken into consideration. Overall, it's a great experience! Review collected by and hosted on G2.com.

That I hadn't started using Helpwise sooner! Review collected by and hosted on G2.com.

Comprehensive support solution that includes shared inboxes for email, SMS, website chat, WhatsApp and many other channels, along with a help desk and knowledge base. I also greatly appreciate the responsiveness and professionalism of the HelpWise staff. Since becoming a customer, I've submitted lots of feature requests and many of them have already been implemented. They usually respond to my inquiries within minutes, and they're always very helpful and courteous. Review collected by and hosted on G2.com.

Mobile app needs a lot of work to establish feature parity with the web app, lack of a desktop application means you need to keep a dedicated browser tab open, website chat widget is a new feature that needs to be improved in many areas, to compete with Intercom. Review collected by and hosted on G2.com.

The best thing is the wide variety of inbox types, and also customer service. An excellent application to manage support with my clients. Helpwise helpdesk is very efficient and fast, as soon as you have a problem it is there to solve it. Review collected by and hosted on G2.com.

The worst thing is that at the moment there are no sound alerts, or signs in the browser that notify you when a customer writes you a new ticket. Review collected by and hosted on G2.com.

That I can set up and use exactly the inboxes / channels I need like mail, website chat, WhatsApp or SMS.

The knowledge base feature is a great addition. The interface is straightforward and easy to use.

They are adding constantly new and well thought features. The support is one of its kind, they're fast and always try to help you out. Review collected by and hosted on G2.com.

The mobile app is currently more a beta feature than a ready to use app, but they are working on that as they told me. Review collected by and hosted on G2.com.

- Ease of use

- Great Support (chat) which is able to give answers to all questions or solve (whenever possible) problems within very short time.

- Easy to share mailboxes between different coworkers, no duplicate actions.

- Possibility to get rid of other helpdesk systems

- Unlimited storage of old(closed) emails. Perfect repository

- Use of own smtp server (i am using postmarkapp) Review collected by and hosted on G2.com.

- IPAD app has no landscape mode yet, but that would be required to see multiple mailboxes in one view, instead of switching Review collected by and hosted on G2.com.

This great software is perfect for a team managing multiple inboxes and support areas. The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question / request really quickly and have it sorted really quickly. I can see this is a tool that I will be using every day as a vital part of my business tech stack. Review collected by and hosted on G2.com.

At this stage I don't see anything. I really feel like they have had every base covered for me. Review collected by and hosted on G2.com.

It's really easy to setup, use, and manage. The support team is very responsive and proactive. Review collected by and hosted on G2.com.

I have nothing to add here. I've used several other shared inbox solutions and this one is my favorite. Review collected by and hosted on G2.com.

The software is a great Helpdesk solution. We tried several and this was the most intuitive option with features we needed, like Slack integration. The team behind it is nothing short of amazing. The response time on anything I ask is crazy fast. They've implemented several features I recommended (really fast). Review collected by and hosted on G2.com.

At this point, I honestly don't have anything I dislike. The reason is everything I disliked or felt was missing, I've let them know and they built it in. Seriously. Review collected by and hosted on G2.com.

It is great how Helpwise allocates or assigns email conversations amongst team members. Potential issues I encountered were rather my mistake, but the team has been super responsive and helpful. Review collected by and hosted on G2.com.

There is nothing I dislike. Just looking forward to the revamped version of the Android App that is being developed :) Review collected by and hosted on G2.com.

The best attributes:

- A collaborative tool to manage your Emails and teams

- Can manage end to end routing settings for Emails and also configure the type of Email and apply routing settings to the Email. Review collected by and hosted on G2.com.

- As of now, none, I have only used it for a month now. Review collected by and hosted on G2.com.

El soporte técnico, cada vez que he tenido un problema siempre me ha ayudado rápidamente. Review collected by and hosted on G2.com.

No haber empezado a utilizarlo antes. Me encanta helpwise Review collected by and hosted on G2.com.

I like how responsive the team is. Even if things arent all perfect, the capacity of the team to be both attentive and responsive make a huge difference. Review collected by and hosted on G2.com.

There isnt much to dislike, sometimes there are bugs but the team is more than helpful in this regard. Review collected by and hosted on G2.com.

No more internal emails with loosing overview about open responses because you can delegate every email and chat internal. Review collected by and hosted on G2.com.

Nothing so far! Really absolutely nothing! Review collected by and hosted on G2.com.

The speed of customer service and how easy it is to get up and running. Review collected by and hosted on G2.com.

Nothing at this time. Everything is working as expected Review collected by and hosted on G2.com.

Support is always ready to help, accommodating to what our business requires, listens and get it right the first time! Review collected by and hosted on G2.com.

features need to be updated but they are already working on it! Review collected by and hosted on G2.com.

As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day.

Integrations with Stripe and HubSpot work smooth.

Mobile apps are fairly new but work great.

Customer support team is super helpful and caring. They are great listeners. You share a feedback and they take quick action on that feedback. Never experienced such a great customer support from any product that we use. Review collected by and hosted on G2.com.

Nothing to dislike as of now. Integration with some NPS or CSAT tool will be great. Review collected by and hosted on G2.com.