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HelpWire

By Electronic Team

4.8 out of 5 stars
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HelpWire Reviews & Product Details

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HelpWire Media

HelpWire Demo - HelpWire operator's web account
Web dashboard of HelpWire operator, containing essential information about his clients, their workstations, communication with client and access to his computer.
HelpWire Demo - HelpWire remote control window
Native Windows application for HelpWire operator to establish a remote control to his client's workstation. Featuring access to all connected workstations and additional displays.
HelpWire Demo - HelpWire remote control window with chat
Native Windows application for HelpWire operator to establish a remote control to his client's workstation with opened support chat for instant communication.
HelpWire Demo - HelpWire chat window
Native Windows application for HelpWire client, featuring chat communication with Operator.
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HelpWire Reviews (30)

Reviews

HelpWire Reviews (30)

4.8
30 reviews

Pros & Cons

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Nandini P.
NP
ACCOUNT HANDLE
Small-Business (50 or fewer emp.)
"Top quality product"
What do you like best about HelpWire?

Smooth and real real quick file sharing and transferring, user-friendly, nice interface and next level designing. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

There's almost nothing to dislike the product, it's actually good and most user-friendly interface to use. Review collected by and hosted on G2.com.

NM
Process Associate
Small-Business (50 or fewer emp.)
"Expert assistance made easy - Review of Helpwire's Features and performance"
What do you like best about HelpWire?

HelpWire is your go-to solution for expert assistance, providing convinent and reliable support whenever you need it. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

HelpWire's limitations include potential variable expert quality Review collected by and hosted on G2.com.

ASHIKA M.
AM
Owner
Small-Business (50 or fewer emp.)
"A complete user -friendly free remote support software"
What do you like best about HelpWire?

The best part of using Helpwire is that it's a user-friendly remote-free desktop software well-suited for Mac and Windows desktops. Whether you are a small business owner, it still gives you features that enable you to switch between multiple desktops of a client, facilitating file transfers and managing clients seamlessly. The setup is free and comes with straightforward, making no room for confusion. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

The help wire being totally user friendly missed out on giving mobile support. If the software could add on session recording feature, it would be of great use. Review collected by and hosted on G2.com.

Daniel D.
DD
Founder
Glass, Ceramics & Concrete
Mid-Market (51-1000 emp.)
"helpwire simplifies remote assistance"
What do you like best about HelpWire?

I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place. Troubleshooting client issues remotely across any operating system is straightforward, enhanced by features like file sharing and screen adjustments. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

While HelpWire is great, more customization options would be a plus. The interface can initially seem busy, but it gets easier. Sometimes there are minor connection delays, but they rarely affect the support process. Review collected by and hosted on G2.com.

Ritesh R.
RR
Business Development Manager
Small-Business (50 or fewer emp.)
"Helpwire is a boon for Small businesses."
What do you like best about HelpWire?

While there are a few other options for free remote support Apps for individuals but all of them are paid apps for businesses. Helpwire is a wonderful remote support app with a secure Authentication method and top-tier encryption. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

There is no screen recording, the team should work on it. Review collected by and hosted on G2.com.

Rabeea S.
RS
Associate Software Engineer
Small-Business (50 or fewer emp.)
"Helpwire simplified client management"
What do you like best about HelpWire?

I'm impressed with the client management features that stand out, made it easy to keep track of support sessions and client details in one place. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

As I experienced, the file exchange feature is little bit slow, especially with larger files, impacting the efficiency of support sessions. Review collected by and hosted on G2.com.

Kinjal S.
KS
Content Analyst
Small-Business (50 or fewer emp.)
"Effortless remote support solution"
What do you like best about HelpWire?

It has been a game changing support solution for me. It has a seamless support capability for Mac and Windows user which eases it for me and helps me have a hassle free Troubleshooting without any configuration. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

It is only available for desktop users hence it brings some limitations for the one who worked with their mobile phones Review collected by and hosted on G2.com.

Kyle P.
KP
CEO
Program Development
Mid-Market (51-1000 emp.)
"we have managed and streamlined our remote work"
What do you like best about HelpWire?

The swift setup process and zero-configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

I've noticed HelpWire doesn't yet offer unattended remote access, which can be a limitation for after-hours support needs. Review collected by and hosted on G2.com.

Sidra A.
SA
Founder
Small-Business (50 or fewer emp.)
"Seamless Remote Support"
What do you like best about HelpWire?

The best thing about remote support is its swift setup process and simple controls that make it super efficient and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

The lack of features like unattended remote access and mobile support access sometimes restricts how I can use it in certain situations making it a bit challenging to offer support whenever and wherever needed. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"HelpWire includes 24/7 live support"
What do you like best about HelpWire?

We support my customers remotely with HelpWire. It gives the opportunity to make collective presentations. Audio and video quality is a very successful application. Cpu and memory consumption is very low.

The HelpWire product is Mac, Windows, and Android software. Review collected by and hosted on G2.com.

What do you dislike about HelpWire?

HelpWire is a seamless application since it includes 24/7 live support. Review collected by and hosted on G2.com.

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HelpWire Features
Usage Information
Integrations
Diagnostics
Mobile Device Access
Applications Management
Remote Device Control
Mobile Device Access
Multi-Platform Support