--- title: HelpWire Reviews meta\_title: 'HelpWire Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how HelpWire works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # HelpWire Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HelpWire but has limited features. Are you part of the HelpWire team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments. * * * Seller [Electronic Team](https://www.g2.com/sellers/electronic-team) Discussions [HelpWire Community](https://www.g2.com/products/helpwire/discuss) Solution Type Best-of-Breed Overview by Oleksiy Nikulishchev Show More ## Top-Rated Alternatives [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![RealVNC](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RealVNC") RealVNC 4.7/5(439) ](https://www.g2.com/products/realvnc/reviews) [ View All Alternatives ](https://www.g2.com/products/helpwire/competitors/alternatives) ## User Insights Average based on 30 real user reviews. [Log in to unlock pricing and user insights](/login) ![Mark V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark V.") MV Mark V. Remote Technical Support Small-Business (50 or fewer emp.) 7/29/2025 "Fabulous - FREE - Option to Support My Clients" 4.5/5 What do you like best about HelpWire? The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app. Review collected by and hosted on G2.com. What do you dislike about HelpWire? I really can't complain. I like that there is a free tier that really, truly lets me try it out with nagging me to upgrade. Ironically, this may well lead me to a paid tier - precisely because they don't nag and let me really test the product. Occasionally there are days when the screen drops, but it reconnects with a click. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? Many elderly clients cannot understand how to open a webpage, navigate to the correct platform download and then install, open and navigate a complex app. Helpwire sends a single link that immediately downloads the app. As long as they can then click the download, we are good to go. Killer feature for the non-technoliterate! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Yaroslav H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yaroslav H.") YH Yaroslav H. Owner Small-Business (50 or fewer emp.) 7/22/2025 "Very good and free alternative to TV" 5/5 What do you like best about HelpWire? Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premium\bussiness subscription\ or smth like that. Review collected by and hosted on G2.com. What do you dislike about HelpWire? Connection sometimes might be broken. But can't complain because the product is free at the moment (JUL 2025) Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? Access my PC from office Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Thea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thea M.") TM Thea M. Office admin Small-Business (50 or fewer emp.) 3/19/2025 "Absolute amazing!" 5/5 What do you like best about HelpWire? I got gatvol of teamviewer and its issues and moved over to HelpWire and i'm blown away. Fast effective and doesn't drain my computers resources. It works really well props to the devs. Review collected by and hosted on G2.com. What do you dislike about HelpWire? The client to connect to your computers is a bit difficult, Possibly a UI for the person maintaining the connections. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? We have CCTV systems that I cant access the computers and this just makes getting in and out so fast. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arpita K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arpita K.") AK Arpita K. Writer Small-Business (50 or fewer emp.) 8/3/2024 "Helpwire: A top-notch remote experience" 5/5 What do you like best about HelpWire? Helpwire is a free remote application that allows technicians to provide customer support seamlessly on Windows as well as macOS from anywhere in the world. It has an intuitive user interface that ensures ease of use to the customers. It offers dynamic features including file transfer, client management, and help desk process promptly. It can connect multiple screens. Review collected by and hosted on G2.com. What do you dislike about HelpWire? Helpwire sometimes lags in between sessions. It does not support mobile and the screen recording feature is not installed in the application which are some drawbacks. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? HelpWire's minimalist user interface and convenient session embark on the elimination of the necessity for extensive configurations, letting professionals swiftly resolve consumer constraints. Enabling multiple desktop connectivity enhances customer satisfaction and time management in resolving technological issues. Features like file sharing provide seamless transfer of important data and information, multi-monitor support enables switching to many systems quickly, and managing address books of clients over the Internet reduces the need for in-person customer service. A built-in chat feature is an intensive tool for collaborating in real-time and giving prompt responses. HelpWire improves the way of designing a distant connection with automatically produced particular user programs, hence addressing the intricacy associated with session IDs and passwords. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shivani D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivani D.") SD Shivani D. Astt.professor Higher Education Small-Business (50 or fewer emp.) 8/17/2024 "Exceptional Remote support with Helpwire" 4.5/5 What do you like best about HelpWire? Helpwire has exceeded our expectations in every way. It's design and easy to use feature make it accessible for everyone.Most important feature is the Cross-platform compatibility,which allows to assist users on various operating system without any issue.There are lots of feature to describe briefly but I'll say Helpwire has become an indispensable tool in Remote support toolkit.it's reliable,efficient and incredible. Review collected by and hosted on G2.com. What do you dislike about HelpWire? Limited mobile support I found a major drawback about the helpwire. screen recording is a issue also and sometimes there's a delay to connect specially when we need it urgently. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? The security problems in Remote settings are biggest problem to protect the information or data. So Helpwire's security meassures gives us peace of mind because we know that all remote sessions are safe and secure. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SR Shaikh R. content writer Mid-Market (51-1000 emp.) 6/28/2024 "A Personal Experience of My HelpWire Journey" 4.5/5 What do you like best about HelpWire? HelpWire's easy-to-use design and smooth integration were its two most alluring features. The user-friendly layout of the platform makes navigating through its features a breeze, especially for those who are not very tech-savvy. The support staff also responds to inquiries with exceptional promptness and accuracy, which is commendable. Review collected by and hosted on G2.com. What do you dislike about HelpWire? On the other hand, I felt that there was sometimes a delay in connection, which was a little disappointing. The service occasionally delays a little bit at busy times, which might be a little annoying when you have urgent work to do. To help users fully utilise the platform's possibilities, some of the complex functions, even with their usually intuitive layout, may utilise more thorough tutorials or instructions. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? Finding fast and effective answers to a wide range of queries and problems is a problem that HelpWire is resolving. Time savings and accurate, trustworthy information are two advantages I get from this. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Furkan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Furkan K.") FK Furkan K. Technical Writer Mid-Market (51-1000 emp.) 6/26/2024 "My Secret Weapon for Flawless Remote Support" 5/5 What do you like best about HelpWire? Working for myself means I need the best tools to help me provide my clients with the best services. Today, HelpWire is my number-one source for remote assistance. The fact that the system is secured in the cloud relieves a lot of stress from me, and the easy-to-use interface makes it very easy to work with. This is a big plus if it is completely free. One of the things I like most about this tool is that it has a smooth file transfer option and an instant chat option for communicating during sessions. In general, HelpWire is a great addition to the set of tools that I use for my projects. Review collected by and hosted on G2.com. What do you dislike about HelpWire? I recently encountered a scenario where having unattended access would have been beneficial. Apart from that, I haven't come across any significant disadvantages. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? It eliminates the need for laborious on-site trips by allowing experts to quickly resolve client desktop problems via seamless remote access and control. The robust security features of the software ensure the safety of all remote connections while promoting customer trust and data integrity. Top-notch encryption and industry-recognized authentication methods are two of these advantages. HelpWire streamlines the assistance process with features like easy file transfers and real-time chat support, which helps identify and resolve issues. Because of its user management features, which further streamline the administration of multiple clients, it is the perfect choice for businesses of all sizes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MM Madhavi M. Transcriber Mid-Market (51-1000 emp.) 7/10/2024 "Easy Remote App for Our Convenience" 4.5/5 What do you like best about HelpWire? The easier use or the application which is user friendly and gives you a lot of benefits on free basis, working from home this application gives me remote support for file transfers, screen sharing and easy communication through the chatbox. What else is needed for your work from home profile. Review collected by and hosted on G2.com. What do you dislike about HelpWire? There are a few things that needs to be upgraded but so far didn't come across any issues while using HelpWire. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? One of the major helpful features of HelpWire is that I can transfer the files easily without any hassles, and being a WFH employee I can always be in conversation through the chatbox. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sapna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sapna S.") SS Sapna S. Human Resources Assistant Small-Business (50 or fewer emp.) 4/15/2024 "Best remote support app and it's FREEEE" 5/5 What do you like best about HelpWire? Being in HR, I am regularly onboarding and training new joinees as we work on Remote. We always had been using a few other Remote support Apps inluding Anydesk but we did not wanted to upgrade to paid version and then my colleague referrred me Helpwire and since then we have not looked back or in any other direction. It is safe, secure and fast. THe installation and connection setup is very fast and secured and it's free for individual and cusinesses both. Review collected by and hosted on G2.com. What do you dislike about HelpWire? I am happy with the App but I wish they had Screen recording and Mobile support too. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? Helpwire helps us in our day to day work for training and support. Our company works in Remote and we needed a good Remote support App which was fast secure and most important free. Helpwire checked all these boxes and they have 24/7 customer support too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jasleen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasleen K.") JK Jasleen K. Intern Small-Business (50 or fewer emp.) 7/20/2024 "user friendly interface & free access" 4.5/5 What do you like best about HelpWire? HelpWire's fascinating feature is that makes it easy to provide remote support. It allows individuals to connect to client computers quickly and easily, without needing to install software on the client side. Moreover, its built-in chat function and the ability to transfer files make it more convenient. It is free to use, which makes it a cost-effective solution for businesses of all sizes. I hardly recommend this to use. Review collected by and hosted on G2.com. What do you dislike about HelpWire? I found Nothing to dislike, overall it's good. Review collected by and hosted on G2.com. What problems is HelpWire solving and how is that benefiting you? I face problems in file transfer while chatting in other software which is overcome by helpwire. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about HelpWire? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelpWire ](https://www.g2.com/products/helpwire/discussions/new) GU Guest User What is HelpWire used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-helpwire-used-for) [ View all Discussions ](https://www.g2.com/products/helpwire/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/helpwire/pricing) HelpWire Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-helpwire) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6faef5ec1eb79a6dcc32bbd65c119ecd/chrome-remote-desktop.png "Product Avatar Image") Chrome Remote 4.2/5(53) [ Compare Now ](https://www.g2.com/compare/chrome-remote-desktop-vs-helpwire) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_707725f53ac4bd387caad0dddcc75009/parsec.png "Product Avatar Image") Parsec 4.7/5(26) [ Compare Now ](https://www.g2.com/compare/helpwire-vs-parsec) ##### ##### HelpWire Features Administration Usage Information Active Directory Integration Diagnostics Platform Mobile Device Access Remote Access/Control Maintenance Remote Reboot [ View More Features ](https://www.g2.com/products/helpwire/features) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [What are the top-rated event marketing platforms for trade shows?](https://www.g2.com/discussions/what-are-the-top-rated-event-marketing-platforms-for-trade-shows)[Easy-to-use board meeting software recommendation](https://www.g2.com/discussions/easy-to-use-board-meeting-software-recommendation)[Best AI agent solutions for enterprise task automation](https://www.g2.com/discussions/what-are-the-best-ai-agents-for-enterprise-task-automation-need-some-help) [Which lifestyle spending account platforms provide clear reporting and analytics for measuring implementation success?](https://www.g2.com/discussions/which-lifestyle-spending-account-platforms-provide-clear-reporting-and-analytics-for-measuring-implementation-success)[Which AI customer support tool integrates with live chat systems?](https://www.g2.com/discussions/which-ai-customer-support-tool-integrates-with-live-chat-systems)[Pros and Cons Details](https://www.g2.com/products/helpwire/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)