# HelpStack Reviews
**Vendor:** HappyFox Inc.  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 3
## About HelpStack
HelpStack is an open source iOS and android mobile app help desk that helps to interact with customers, provide in app customer support and solve bugs.



## HelpStack Pros & Cons
**What users like:**

- Users love the **automation features** of HelpStack, streamlining customer support and enhancing communication efficiency. (1 reviews)
- Users love the **seamless integration and customizable support** features of HelpStack, enhancing communication and user experience. (1 reviews)
- Users love the **customizability** of HelpStack, enhancing support and improving communication with seamless integration. (1 reviews)

## HelpStack Reviews
  ### 1. Seamless In-App Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abhin K A. | Operations Support Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 22, 2025

**What do you like best about HelpStack?**

HelpStack integrates incredibly well with our mobile app, making customer support smoother for both our users and our team. The in-app ticketing system is amazing and the ability to attach screenshots has drastically reduced confusions related to the issue or communication gaps.  The best part is that it is customizable.

**What do you dislike about HelpStack?**

Support for newer mobile OS versions sometimes lags a little. Not a major issue.

**What problems is HelpStack solving and how is that benefiting you?**

HelpStack allows us to support users without pushing them outside the app. This reduces the issue and increases satisfaction. Our support team can address issues faster with context automatically included in each ticket. It is one of the best solution that works efficiently without interruptions in our app.

  ### 2. HelpStack: Streamlining Customer Support for Exceptional Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Furkan Çağlar G. | Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 07, 2023

**What do you like best about HelpStack?**

What I like best about HelpStack is its user-friendly interface and robust ticket management system that helps streamline customer support operations efficiently.

**What do you dislike about HelpStack?**

What I dislike about HelpStack is that it lacks some advanced reporting and analytics features, which would be beneficial for tracking and improving customer support performance.

**What problems is HelpStack solving and how is that benefiting you?**

HelpStack is solving the problem of managing customer support inquiries effectively, which benefits us by providing quicker response times, improved customer satisfaction, and streamlined support workflows.

  ### 3. Easy to use!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pallavi B. | Senior Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about HelpStack?**

Ability to quickly process support and/or member-facing requests through the website or the App.

**What do you dislike about HelpStack?**

There is no such thing, unfortunately. Everything is perfect.

**What problems is HelpStack solving and how is that benefiting you?**

Number one for working efficiently, Integration was pretty easy and easy to use! Solved many problems of support team and now the team can react quickly!



- [View HelpStack pricing details and edition comparison](https://www.g2.com/products/helpstack/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+00%3A48%3A38+-0500&secure%5Bsession_id%5D=555a5eb8-78bb-44a5-ab6e-ee17f0041c04&secure%5Btoken%5D=58a89d5e91b2ae8c08e6158ef79419a1da2dfb40e65366ed717110f0973b79b4&format=llm_user)

## HelpStack Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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