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HelpStack

By HappyFox Inc.

Unclaimed Profile

4.8/5

(3)

ManageEngine ServiceDesk Plus

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4.2/5

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HelpStack Reviews & Product Details

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HelpStack Reviews (3)

G2 reviews are authentic and verified.

AA

Abhin K A.

Operations Support Associate

Mid-Market (51-1000 emp.)

5/22/2025

"Seamless In-App Support"

5/5

What do you like best about HelpStack?

HelpStack integrates incredibly well with our mobile app, making customer support smoother for both our users and our team. The in-app ticketing system is amazing and the ability to attach screenshots has drastically reduced confusions related to the issue or communication gaps. The best part is that it is customizable. Review collected by and hosted on G2.com.

What do you dislike about HelpStack?

Support for newer mobile OS versions sometimes lags a little. Not a major issue. Review collected by and hosted on G2.com.

What problems is HelpStack solving and how is that benefiting you?

HelpStack allows us to support users without pushing them outside the app. This reduces the issue and increases satisfaction. Our support team can address issues faster with context automatically included in each ticket. It is one of the best solution that works efficiently without interruptions in our app. Review collected by and hosted on G2.com.

FG

Furkan Çağlar G.

Software Engineer

Mid-Market (51-1000 emp.)

9/7/2023

"HelpStack: Streamlining Customer Support for Exceptional Service"

5/5

What do you like best about HelpStack?

What I like best about HelpStack is its user-friendly interface and robust ticket management system that helps streamline customer support operations efficiently. Review collected by and hosted on G2.com.

What do you dislike about HelpStack?

What I dislike about HelpStack is that it lacks some advanced reporting and analytics features, which would be beneficial for tracking and improving customer support performance. Review collected by and hosted on G2.com.

PB

Pallavi B.

Senior Engineer

Small-Business (50 or fewer emp.)

9/6/2023

"Easy to use!"

4.5/5

What do you like best about HelpStack?

Ability to quickly process support and/or member-facing requests through the website or the App. Review collected by and hosted on G2.com.

What do you dislike about HelpStack?

There is no such thing, unfortunately. Everything is perfect. Review collected by and hosted on G2.com.

There are not enough reviews of HelpStack for G2 to provide buying insight. Below are some alternatives with more reviews:

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Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Fin by Intercom

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Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training.

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Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

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Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

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HelpStack

4.8/5

(3)

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