--- title: HelpSpace Reviews meta_title: 'HelpSpace Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how HelpSpace works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 12 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpSpace Reviews **Vendor:** HelpSpace **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 12 ## About HelpSpace For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency ## HelpSpace Pros & Cons **What users like:** - Users find HelpSpace to be **extremely helpful** for managing customer interactions and resolving queries efficiently. (3 reviews) - Users value the **excellent customer support** from HelpSpace, ensuring timely resolution of queries and enhanced user experience. (1 reviews) - Users find HelpSpace's **customer support feature** invaluable for resolving queries and enhancing service experience. (1 reviews) - Users find HelpSpace's **knowledge base organization** excellent, enhancing their ability to locate essential answers efficiently. (1 reviews) **What users dislike:** - Users find HelpSpace's **integration issues** challenging, especially lacking connections to Google and Instagram for efficient support. (2 reviews) - Users find HelpSpace **expensive** , especially small businesses, and lacking in integrations compared to competitors. (1 reviews) - Users find the **lack of integration with social media chat** complicates responding and resolving issues efficiently. (1 reviews) ## HelpSpace Reviews ### 1. A ticket management software developed for new startups **Rating:** 5.0/5.0 stars **Reviewed by:** Shaik U. | Creative and Design, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about HelpSpace?** Helpspace helps us in chatting with our customers and resolve the tickets which are raised by them whenever they stuck or get queries regarding our products. This software also helps in accessing all questions asked by them and ans the questions and one by one so that their experience with Dorto services does not get hampered due to unavailability of right support team. **What do you dislike about HelpSpace?** Most of our customers contact us from our Google and instagram pages but the main challange while working with healthspace is that it does not provide any feature in which the users get a option to integrate the chatting option with these pages so that the replying and resolution becomes much easier for the support team and save us a lot of time. **What problems is HelpSpace solving and how is that benefiting you?** For managing any type of business the support management for their customers should be strong and helpspace is almost sufficient for most of the tickets raised but whenever a complex situations is arised like interagrating it with other software, adding large videos to the chats, adding custom templates it starts showing its limitations and this is something on which their developers should work on, rest all is good according to me. ### 2. It’s helps desk software and powerful features it’s designed to help businesses **Rating:** 2.0/5.0 stars **Reviewed by:** Kross T. | A technical analysis, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about HelpSpace?** It’s great for organizing and managing knowledge base articles but it’s real strength lies in its ability to help customers find the answers they need **What do you dislike about HelpSpace?** It’s bit pricey especially for smaller businesses it’s also doesn’t have as many integration as some of its competitors **What problems is HelpSpace solving and how is that benefiting you?** Is solving problems needing to contact support for basic information it helps to find answers on our own ### 3. Helpspace has been a critical tool in our business **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about HelpSpace?** Helpspace has been possinly the most helpful we have to manage our DFY clients day to day workflow. **What do you dislike about HelpSpace?** There really isnt anything we can suggest that we have not liked about helpspace. **What problems is HelpSpace solving and how is that benefiting you?** It helps us to manage the day to day workflow for our clients using a support ticket system. ## HelpSpace Discussions - [What is HelpSpace used for?](https://www.g2.com/discussions/what-is-helpspace-used-for) - [View HelpSpace pricing details and edition comparison](https://www.g2.com/products/helpspace/reviews?filters%5Bsentiment_snippet%5D=2014775&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A52%3A40+-0500&secure%5Bsession_id%5D=2af78db5-5bcf-4038-802d-25b5d6b5bf0e&secure%5Btoken%5D=65ceb52f08cdf9cb5d49487253f46a2d98469440c9d68f23661c79983a724906&format=llm_user) ## HelpSpace Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top HelpSpace Alternatives - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,823 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (419 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews)