--- title: HelpSmith Reviews meta\_title: 'HelpSmith Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how HelpSmith works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- # HelpSmith Reviews & Product Details HelpSmith is a help authoring tool that you can use to create HTML Help (CHM), Web Help, Printed Manuals, Adobe PDF, MS Word, ePub eBooks, and Markdown documentation from a single source. HelpSmith includes a rich feature set combined with an easy-to-use user interface with a slight learning curve. Among the advanced features available in HelpSmith is the built-in Image Tool that significantly simplifies the way of writing documentation for user interfaces. For example, you can easily capture screenshots, create various annotations for images (balloons, arrows, ellipses, text labels, etc.), add clickable hotspots, and also use control annotations for UI elements that can be exported into the help topic where you can provide a detailed description for each control. * * * Seller [Divcom Software](https://www.g2.com/sellers/divcom-software) Discussions [HelpSmith Community](https://www.g2.com/products/helpsmith/discuss) Languages Supported English Overview by Eugene Ivanov Show More ## Pricing Pricing provided by HelpSmith. ### HelpSmith Standard Edition $199.00 1 Seats With One-Time Purchase ### HelpSmith Professional Edition $299.00 1 Seats With One-Time Purchase [ View More Pricing Information ](https://www.g2.com/products/helpsmith/pricing) ## Top-Rated Alternatives [ ![MadCap Flare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MadCap Flare") MadCap Flare 4.4/5(491) ](https://www.g2.com/products/madcap-flare/reviews) [ ![Dr. Explain](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr. Explain") Dr. Explain 4.5/5(30) ](https://www.g2.com/products/dr-explain/reviews) [ ![Help & Manual](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help & Manual") Help & Manual 4.8/5(22) ](https://www.g2.com/products/help-manual/reviews) [ View All Alternatives ](https://www.g2.com/products/helpsmith/competitors/alternatives) ## User Insights Average based on 16 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) With One-Time Purchase [Log in to unlock pricing and user insights](/login) BW Brian W. MD Computer Software Small-Business (50 or fewer emp.) 9/5/2024 "Helpsmith has been a Great Asset for me" 5/5 What do you like best about HelpSmith? I want to start by saying I’m not affiliated with Helpsmith in any way, I’m just a satisfied user. I’ve been working with Helpsmith since around 2017, starting with version 6, and now I’m using version 10 (2024). I’m genuinely impressed with how the software has evolved over the years. One of the things I really appreciate about Helpsmith is how user-friendly it is. I’ve found the online tutorials 'both video and text' to be incredibly helpful. They’ve made learning the ins and outs of the program a lot easier. The regular updates and ongoing support are also big pluses. Helpsmith has been consistently updated and well-supported throughout my time using it, which is a huge relief as some programs I've purchased over the years have ceased trading or simply stagnated. Whenever I’ve had a question or needed some help, their support team usually gets back to me within 24 hours, which is fantastic. What’s also worth mentioning is how open Helpsmith is to user feedback. I’ve submitted a few suggestions over the years, and it’s been great to see some of them actually implemented in newer versions. If you’re curious to see Helpsmith in action, you can check out a project I’ve worked on. My website, [https://onsafelines.com/qhse.support](https://onsafelines.com/qhse.support), showcases nearly 500 pages created from Helpsmith files. The way Helpsmith converts these files into HTML pages so quickly is really impressive. Overall, Helpsmith has been a reliable and efficient tool for my help file creation needs, and I’d definitely recommend it to anyone looking for solid software in this area. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? Although the basics are easy to grasp, some more advanced features can have a bit of a learning curve. Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? A key benefit of HelpSmith is its ability to quickly convert help files into HTML pages. This feature addresses the challenge of generating web-ready documentation from my files, making it easier to deploy comprehensive help resources online. The speed and accuracy of this conversion have streamlined my workflow and improved the accessibility of my documentation. The ability of Helpsmith to create concide, professional looking, and easy to use navigation menu is a major problem solver for website page help support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/27/2024 "Easy working software" 5/5 What do you like best about HelpSmith? Wery easy to work with and a nice output result. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? Missing prewiev during working with a projekt. Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? Creating functional web based helpfiles. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jeff A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff A.") JA Jeff A. President Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/28/2018 "Intuitive user friendly program" 4.5/5 What do you like best about HelpSmith? The program is designed to be similar to most programming environments. It is simple yet, meets nearly all of the needs of a good help authoring system. The program has a vast array of publication documents that can be created from the help document you create. I like the look of the compiled Web Help. The created web help file can easily be added to any system or web page. The compiled web help uses the function and navigation available with a standard web browser. The PDF compiled document utilizes the main menu to navigate around the help file. The Microsoft Word document is a basic text document formatted to Word specifications. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? The program does not handle the addition of videos as well as it should. The embedded video is attached to the page but, does not show correctly on all complied version of the created help document. The compiled help documents do not all look the same. I did find the word document is sometimes breaks pages with the header and/or footer on a separate page. The PDF compiled help sometimes adds an extra blank page to the document. Review collected by and hosted on G2.com. Recommendations to others considering HelpSmith: Test out the various program available and see which best meets your needs. We found this product to be intuitive, easy to use and priced reasonably. The support staff is very responsive and made changes to the program just to meet my issues. Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? We created a help system for the enterprise version of our food plant MRP system. We upgrade the help on a regular basis with ease. We are using the printed, PDF and Web help compiled versions of the help file. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steve N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve N.") SN Steve N. Sr. Software Enginer Small-Business (50 or fewer emp.) 8/28/2018 "HelpSmith - Best Help Development System for Application Developers" 5/5 What do you like best about HelpSmith? I have used HelpSmith for a number of projects that I distribute on my own website. It is without a doubt the easiest to use Help System I have found among the many I have researched and tried over the years. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? I still have HelpSmith version 5.x and as far as I know it is still reliant on the Microsoft Help Workshop software. If it still reliant on such software, my suggestion would be to find a way to provide a different compiler for the product since with Microsoft's past history one never knows when this product may be pulled from distribution. Review collected by and hosted on G2.com. Recommendations to others considering HelpSmith: Absolutely recommend this product. For those that are selling\distributing projects you cannot find an easier to use system for developing Help Files and Information than that which is HelpSmith Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? I use HelpSmith for the very reason it was designed for; to create Help System for the projects that I distribute. In my view, a well defined Help File is still the best documentation format available for such work. They are easy to build with HelpSmith, compact and compartmentalized. And if a user would like to be able to print a hard-copy of the information, he or she can simply request a version for printing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DP Denis P. Small-Business (50 or fewer emp.) 8/28/2018 "Fast and Easy" 4.5/5 What do you like best about HelpSmith? I was able to create a Help file that mirrored my user manual. HelpSmith organized my help information clearly and easily. Edits are a breeze and it keeps everything together for me in one place. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? Sometimes the fonts display a little small on my 4K screen, making it hard to read. But that is a small price to pay for how easy it is to use. Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? With Helpsmith we spend much less time maintaining the help portion of our application, which can be very time consuming. In fact, we really don't worry about it at all. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EP Estefani P. Small-Business (50 or fewer emp.) 8/28/2018 "Easy to Use Software" 5/5 What do you like best about HelpSmith? I find the program to be very intuitive and practical. The interface is presented in a familiar format so I am able to find things easily. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? When I first opened the program I would have liked to see a tour of the program that walks me through the various elements of the software. Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? We are creating help documentation for our software. The benefits of using HelpSmith are the time that it saves us in having to organize the information ourselves. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Managing Director Information Technology and Services Small-Business (50 or fewer emp.) 8/28/2018 "Simple and reliable" 5/5 What do you like best about HelpSmith? Its easy to get along with HelpSmith - even new users can get up to speed intuitively to produce content. We have used the product for years for our product help documentation and will continue to do so Review collected by and hosted on G2.com. What do you dislike about HelpSmith? The earlier versions don't scale 4k screen grabs very well Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? Our product is used by persons from many different cultures, so help content needs to be simple and include embedded diagrams and screen prints for easy communication of concepts and methods. We also rely on context sensitive help to focus the reader on a specific topic to avoid overwhelming them with detail. HelpSmith allows us to control this content and embed it in our applicaiton very easily Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DO Dale O. Director Contracts & Estimating Maritime Small-Business (50 or fewer emp.) 8/31/2018 "Helpsmith is a great tool for creating help systems. " 4.5/5 What do you like best about HelpSmith? Organization is easy to achieve and maintaining consistent formatted information is super easy. Gone are the days of manual help system creation using the original Microsoft tool. Other tools do not have the suite of tools/methods contained in HelpSmith. Templates are helpful. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? Sometimes extra pages appear which take time to track down the source. Review collected by and hosted on G2.com. Recommendations to others considering HelpSmith: Try the Demo. Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? Benefits are easily created help systems that are easily updated. Publishing hard copy manuals is also easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RG Roberto G. Small-Business (50 or fewer emp.) 8/27/2018 "the editor offers speed, simplicity and efficiency for your application manual" 5/5 What do you like best about HelpSmith? the timing of the topic with its explanatory texts Review collected by and hosted on G2.com. What do you dislike about HelpSmith? the context tool could export in addition to the code along the topic title Review collected by and hosted on G2.com. Recommendations to others considering HelpSmith: Do not waste time with other competing products, HelpSmith offers security and efficiency to edit the manual of your applications. Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? he helpsmith pretty much allows me to clarify very well the operation of my application, from there practically the support of my applications are benefited. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NC Neal C. Small-Business (50 or fewer emp.) 8/27/2018 "Helpsmith is full-featured and very reasonably priced" 5/5 What do you like best about HelpSmith? The program has more features than I would possibly expect at this price point and gets more every release. Very good quality also. Review collected by and hosted on G2.com. What do you dislike about HelpSmith? I cannot think of anything to criticize. Its important that we realize that other programs are so expensi ve they are assuming you do not care about value. Review collected by and hosted on G2.com. Recommendations to others considering HelpSmith: Just look at the price of these products! Review collected by and hosted on G2.com. What problems is HelpSmith solving and how is that benefiting you? Authoring help files for program Review collected by and hosted on G2.com. Show More 8/28/2018 Current UserValidated ReviewerSource: Organic ## Questions about HelpSmith? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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