The ease of use once the SDK is implemented is awesome. There's so much you can customize to create the experience you want for your users, from automation, segmentation, and routing. All the features have pretty robust guides to them so it's simple to set up. I think of it as the simplicity of Apple OS vs Android. Review collected by and hosted on G2.com.

The only drawback is that the out-of-the-box BI platform they interface with is not super user-friendly. You can circumvent having to use Microsoft Power BI by using their APIs to ingest the data in your own data warehouse. Review collected by and hosted on G2.com.

When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift provides everything you need for providing quality support. The platform is often being updated and new useful features are added. Helpshift team cares about their clients and I can always count on any support needed from their side. Review collected by and hosted on G2.com.

Helpshift services are rather costly, but considering the quality of the platform and expertise of their employees, it's hard to consider the price a downside. Review collected by and hosted on G2.com.

- Strong, flexible, reliable Salesforce Service Cloud integration.

- Dashboard UX, especially the bot design tool is easy to use and understand.

- Web and SDK are flexible and easy to install. Review collected by and hosted on G2.com.

- Don't support new text channels out of the box (SMS, Whatsapp, Apple Business Chat)

- Support is generally quick but SLAs and availability are not contractually committed to. Review collected by and hosted on G2.com.

Helpshift is an excellent platform for customer service, I use it daily to check the service interactions and to be able to monitor correctly. Review collected by and hosted on G2.com.

Sometimes it freezes and sends duplicate messages to the client, but nothing that affects the final product. Review collected by and hosted on G2.com.

The AI bots! AI bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional. I have worked on various platforms which provided AI bots, but the experience was not quite fascinating. The AI bot installed in the software is very trained and helps the customer with their exact query and thus helps eliminate a lot of repetitive questions a Representative has to face. Also, the software streamlines all the information of the customers under one case so that unnecessary data work can be avoided and helps to provide the fast resolution Review collected by and hosted on G2.com.

Sometimes it becomes hard to toggle from one case to another, hwevere not much. At the most part, the software is super awesome Review collected by and hosted on G2.com.

Helpshift has an excellent user interface that enables quick and simple deployment of Q&A, management of client requests, and visibility of trending issues. Our support team work well with the system and our app, which has over 50+ million downloads now, relies on Helpshift to deliver updated information to clients without having to submit new builds via the app stores. Review collected by and hosted on G2.com.

It would be great if they could automate the language translations, so we didn't have to copy-paste into google translate. Review collected by and hosted on G2.com.

Helpshift is practical and easy to visualize. Review collected by and hosted on G2.com.

Small letters and text location that could be improved. Review collected by and hosted on G2.com.

It is effortless to adjust the tool for your company's necessity.

It has a lot of great modules and bots that help a lot with high demand.

I don't believe there's any tool similar to it on the market. Review collected by and hosted on G2.com.

The invoices are a little confusing at the beginning, but nothing to worry.

They have a friendly financial and customer success team that can explain all the questions. Review collected by and hosted on G2.com.

It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well. Review collected by and hosted on G2.com.

Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market. Review collected by and hosted on G2.com.

What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well. Review collected by and hosted on G2.com.

What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable. Review collected by and hosted on G2.com.