The ability to use bots to simplify and triage for human interaction makes each ticket easier and less time-consuming. The team has also been incredibly helpful in ensuring we utilize the tool to the best of our ability. Review collected by and hosted on G2.com.

The pros I mentioned can be time-consuming and complex to set up. It's just a matter of understanding and getting deep into the flow of information. You need to ensure you understand how your customers experience your support. Review collected by and hosted on G2.com.

The product is well thought out and when we have recommendations/feature requests, HS always is ready to accomodate our requests. Review collected by and hosted on G2.com.

Nothing as of now. When ever we've had something missing with HS, they've always assisted in creating the feature or providing a work around Review collected by and hosted on G2.com.

I like the ease of use, the possibility of creating service categories and the integration with other platforms Review collected by and hosted on G2.com.

Sometimes, it crashes and it can be really slow Review collected by and hosted on G2.com.

Absolutely nothing @Steven L. He does not provide any customer support with responses Review collected by and hosted on G2.com.

You deliver generic comments without supporting the platform you are assigned to Review collected by and hosted on G2.com.

The reports and tickets are well-organized Review collected by and hosted on G2.com.

It has connection and loading issues. The site is not responding sometimes. Review collected by and hosted on G2.com.

Helpshift is a wonderful platform for serving my company's customers. I use it daily to provide incredible service and, thus, for the customer to leave satisfied. It is very intuitive and easy to use, in addition to the features being very comprehensive. Review collected by and hosted on G2.com.

I know that all products are subject to instabilities. As I use Helpshift every day, I believe I can notice more. At times, the platform freezes, sends duplicate messages to the client, and even the redistribution of chats stops happening automatically. However, this does not affect the final product. Review collected by and hosted on G2.com.

It is a very useful tool in the customer service function. Helpshift has the availability of online messages, in addition to the functionality of sending attachments and images. We always seek to make the best delivery of our communication service when representing our product and the tool provides us with a facility for this, so it helps a lot. One of the things I like the most is also the dynamics of the bot implementation, which facilitates the inclusion of quick and practical questions that help when starting a new chat with the customer. It is also possible to book another professional in the service we are performing, so he can follow the service and support the treatment, in addition to being able to include notes that can help in a future conversation and use as a note also in the resolution of that service. Review collected by and hosted on G2.com.

Sometimes messages don't reach the client. We carry out the shipment, the customer continues talking to us, but does not receive our lines. The design also appears to be a little outdated. There may be some option to change the background, colors, fonts of the letters that make the tool more dynamic.

The way to filter demand queues could be more elaborate, so we could organize the tool more in a visual way. Review collected by and hosted on G2.com.

Its features, can easily navigate tickets. Review collected by and hosted on G2.com.

Issues with connection and not responding sometimes Review collected by and hosted on G2.com.

The ability to automate and provide strong self-service options while simultaneously collecting all necessary information to ensure agent support is fast and effective. Review collected by and hosted on G2.com.

Helpshift's roadmap over the past couple of years have covered all the major gaps that I saw with the product, so there isn't really anything I dislike about it today. Review collected by and hosted on G2.com.

We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly inside the game is definitely the most important aspect of this tool. Previously, we sent the players which need support to a web portal, and this disrupts the experience. Review collected by and hosted on G2.com.

As with almost all external SDKs, the integration, despite being easy, presents a number of challenges. First, QA teams have to be extra careful with the build review, to make sure that no new bugs are being introduced into the game because of Helpshift. Secondly, the price can be high for indie and small developers. Review collected by and hosted on G2.com.