--- title: Helpshift Reviews meta\_title: 'Helpshift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 384 reviews by the users' company size, role or industry to find out how Helpshift works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 384 scale: '5' date\_modified: '2026-08-04' parent\_category: name: Game Development url: https://www.g2.com/categories/game-development --- ### Helpshift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Helpshift ##### 1. Ease of Use Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 2. Features Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 3. Case Management Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you like about Helpshift? The reports and tickets are well-organized ##### 4. Efficiency Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 5. Navigation Ease Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you like about Helpshift? Its features, can easily navigate tickets. ### 5 Cons or Disadvantages of Helpshift ##### 1. Connection Issues Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 2. Software Unresponsiveness Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 3. Difficult Navigation Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you dislike about Helpshift? It doesn't have a mobile app. The app is hard to use on the phone ##### 4. Downtime Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ##### 5. Lack of Detail Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you dislike about Helpshift? Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends ![Dominika K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominika K.") DK Dominika K. Project Manager Mid-Market (51-1000 emp.) 12/14/2020 "Top service tool" 5/5 What do you like best about Helpshift? - Queues - Views - Easy settings - Contact with Nikola - Bots Review collected by and hosted on G2.com. What do you dislike about Helpshift? It is difficult to answer this question. Maybe choose other options for customer satisfaction survey? Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? - Game player tickets. The benefit is the tool itself. Definitely better than Zendesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Maksymilian W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maksymilian W.") MW Maksymilian W. Mid-Market (51-1000 emp.) 10/28/2020 "Helpshift Recommendation" 4/5 What do you like best about Helpshift? the multi functionality of it and it's customizability Review collected by and hosted on G2.com. What do you dislike about Helpshift? The queueing can be a bit flimsy and counterintuitive. Notification sounds are incredibly crude and annoying. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Customer concerns and issues. It's quick to toggle between views making it a fairly user friendly experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Mid-Market (51-1000 emp.) 6/2/2020 "Very good customer service, unimpressive composition interface for creating FAQs" 3.5/5 What do you like best about Helpshift? These folks are very responsive, patient and friendly when it comes to customer service (both tech support and our account executives). They clearly aim to please and try hard. Review collected by and hosted on G2.com. What do you dislike about Helpshift? First, my company does NOT use Helpshift's analytic or campaign tools. My experience is only with the FAQ composition tools (the "Edit UI"). The Edit UI is feature-poor. Graphics are not scalable and there is no control over their placement in the finished, displayed article. Also, when my illustrations are uploaded, their file names are discarded and replaced by automatically generated numerical names that are useless for my own reference when making later edits. Colored text and any choice of font are non-existent (except possibly at a higher price point?). There is also no "where-used" feature for tracking exactly where updated illustrations must be replaced. That being said, the product DOES work well and above all is RELIABLE. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift provides virtually instant update of new or revised content. The advantages over distributing hard-copy information are incalculable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Axel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Axel H.") AH Axel H. Mid-Market (51-1000 emp.) 7/10/2020 "All your support cases in one place" 3.5/5 What do you like best about Helpshift? It is easy to manage a multitude of cases using templates from your company's FAQ page. You can also assign cases to your colleagues depending on who's best trained to solve the issue. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Transparency of who is working on what case is lacking, resulting in two CS agents answering the same inquiry at once Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We are helping customers find solutions to their issues in a more efficient way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Mid-Market (51-1000 emp.) 10/28/2020 "Helpshift for improved KPIs" 5/5 What do you like best about Helpshift? Easy access for customer Improved communication KPI Tracking Stats Review collected by and hosted on G2.com. What do you dislike about Helpshift? Tickets from the App and Web should be possible to merge under one account. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Customer queries , quick answers , better ticket management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ayush A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayush A.") AA Ayush A. Sr. QA Tester Mid-Market (51-1000 emp.) 11/30/2019 "Good SDK for mobile app/games to connect with your users" 4.5/5 What do you like best about Helpshift? Helpshift offers good two-way communication between the user and support people. Helpshift regularly updates its SDK to improve the user experience. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Nothing much I can say that I dislike about Helpshift. But there is the scope of improvement in terms of push notification that Helpshift sends. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: It's a good software to connect and listen to your customer's queries. I recommend all to use this software in their app/games to connect with your users. In our company, we are using this for more than 4-5 years and it's a great experience. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We are using the Helpshift SDK to resolve the customer's problems. We have integrated Helpshift in our games to listen to the user's problem. With the help of Helpshift, user's can reach to us and tell their problems that they are facing while using our products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite TJ Tiffany J. Sr. Hours of Service Specialist Mid-Market (51-1000 emp.) 9/23/2019 "Helpful Helpshift" 5/5 What do you like best about Helpshift? I like that I am able to communicate with clients and If I need to review past conversations I have access to them. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I don't like when you close a chat with a client, they can come back with another question but there is no notification that the client came back to the chat. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? I haven't experienced any problems. As far as benefits go, i see that it is a lot easier to help clients. If they start a chat about one issue and have another question about a different topic I can easily have another team member jump into the chat to help the client. It helps cut down on wait time and allows clients to get the help they need a lot faster. Review collected by and hosted on G2.com. Show More 11/20/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC Verified User in Computer Games Mid-Market (51-1000 emp.) 6/1/2020 "Helpshift is overall pretty helpful, but still lacks some features that I would like." 4/5 What do you like best about Helpshift? It's pretty straightfoward to learn and use, and the bots are helpful for managing tickets. I also like the tagging and smart view options. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I wish it was easier to sort tickets in different ways, like 'date created' so that it's easier to organize in ways that help me. It would also be helpful to know how much time an agent is spending on each issue. For the FAQ/knowledge base, it would be really nice to be able to see what keywords people are looking up most frequently. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift is integrated right into our game, so users can access it without leaving the app. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AD Allen D. Junior Lead Mid-Market (51-1000 emp.) 9/26/2019 "Helpshift - User friendly and flexible " 4.5/5 What do you like best about Helpshift? Helpshift is just so easy to use that when we are training new agents in using it, they are able to grasp everything so easily. Also, making reports, filtering tags and issues are also easy to do and see using helpshift. Sorting tickets is also made easy and this is so important in our line of work since we have to know which where our priorities are falling into. SLA is really important in our line of work, so being able to track these tickets is really important to us. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I hate the fact that sometimes, resolved tickets remain in the queue. Resolve tickets should no longer be seen in open queue. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Just try it and you will see that reporting, data gathering, ticketing and all other services they offer are really easy to use. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Lots of problems are being solved using helpshift. One is just our day to day tickets. Also, being able to see the data and statistics for our reporting is very helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FS Fuji S. Manager Mid-Market (51-1000 emp.) 9/26/2019 "Amazing CRM" 3/5 What do you like best about Helpshift? helpshift is effective in terms of queue and workflow management. I especially like how well it integrates metadata from supported mobile apps and games. I was not able to fully test integration to external tools like JIRA but as far as feedback goes my people have loved the simplicity and ease of use both on a supervisory and agent level. As an administrator, I especially like how easy it is to add/remove people from different teams with varying access levels. I also like how easy it is to manage tags. The filtering system is wonderful and the FAQ creation and management system is superb PowerBI is fast and accurate and overall I would recommend Helpshift to anyone. Review collected by and hosted on G2.com. What do you dislike about Helpshift? The lack of report automation features and a mobile app. I am not entirely sure if this is something that is at all present currently but just for comparison, zendesk has gooddata which I use to generate automated daily reports. This has cut down report generation time to half of what it normally takes. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: The tool is great for anyone looking for a mobile app CRM. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We mainly work with Customer support for games so problems and issues vary a lot. This can range from feedback to account specific requests. I like how well helpshift integrates our in-app/ingame ticketing system to capture customer relative data. Helpshift is an amazing tool especially for mobile apps/games. It's fast. Simple and has been very easy to use. Review collected by and hosted on G2.com. 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