--- title: Helpshift Reviews meta\_title: 'Helpshift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 384 reviews by the users' company size, role or industry to find out how Helpshift works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 384 scale: '5' date\_modified: '2026-08-04' parent\_category: name: Game Development url: https://www.g2.com/categories/game-development --- ### Helpshift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Helpshift ##### 1. Ease of Use Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 2. Features Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 3. Case Management Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you like about Helpshift? The reports and tickets are well-organized ##### 4. Efficiency Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 5. Navigation Ease Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you like about Helpshift? Its features, can easily navigate tickets. ### 5 Cons or Disadvantages of Helpshift ##### 1. Connection Issues Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 2. Software Unresponsiveness Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 3. Difficult Navigation Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you dislike about Helpshift? It doesn't have a mobile app. The app is hard to use on the phone ##### 4. Downtime Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ##### 5. Lack of Detail Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you dislike about Helpshift? Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends ![Anh L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anh L.") AL Anh L. Co-Founder & COO Small-Business (50 or fewer emp.) 5/19/2022 "Very strong on its market but expensive" 3.5/5 What do you like best about Helpshift? Multiple platforms on the help center Easy chat bot setup Very good UI and UX Unity plugin Good analytics Some good integration Good customer support Review collected by and hosted on G2.com. What do you dislike about Helpshift? Expensive Lack of some platform support on the Help Center (Console, PC, etc.) Lack of some channels (Telegram, TikTok, etc.) Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Multiple platforms on the help center Easy chat bot setup Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 5/29/2022 "Helpshift Rating" 5/5 What do you like best about Helpshift? It's easy to use and intuitive for service staff. Review collected by and hosted on G2.com. What do you dislike about Helpshift? The Helpshift could have more tools to control users. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: It is a good tool of customer service, but it needs more development in the control of users. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? It is a tool that facilitates instant communication with the customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Mid-Market (51-1000 emp.) 1/12/2022 "Helpshift Review" 4.5/5 What do you like best about Helpshift? Helpshift is an excellent one-stop-shop for CS requirements, from the moment a customer needs is served through ticketing through to resolution. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Currently, we are working through issues with applying bots and smart intents, but this is less a dislike and more something we are working to integrate to our satisfaction. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: I would strongly recommend Helpshift to others considering a one-stop-shop solution for their CS needs. Helpshift only continues to evolve what they offer and will be even more helpful in the near future. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? The biggest problem solved is our customers' being heard and valued. The benefit has been in increasing the speed at which we handle customer care, which makes us an industry speedster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") AO Verified User in Online Media Small-Business (50 or fewer emp.) 1/13/2022 "We're fans of Helpshift" 4/5 What do you like best about Helpshift? The abillity to track tags through the analytics has helped us learn where we need to offer more support to our players. Review collected by and hosted on G2.com. What do you dislike about Helpshift? We look forward to feature requests such as scaling images and video within FAQ support articles. We also look forward to seeing player FAQ journies. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: This is great for our game at this time. Trials require a lot of setup, and support doesn't respond as quickly as we'd like. We've submitted feature requests but do not hear back. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We're answering questions players have before they ask them because of the analytic tools. We can see which articles are most visited and respond in articles before players reach out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juliana R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juliana R.") JR Juliana R. Customer Experience Mid-Market (51-1000 emp.) 8/6/2021 "A daily-use platform that helps with the company's work." 5/5 What do you like best about Helpshift? I love that it is a platform used for the company's communication with customers. I love using it to be able to do my job and stay connected in real-time with the customers. We are solving daily problems through the platform, and with that, the company is always able to improve and see what issues are related to customers so we can improve daily. This is amazing. Not all platforms have the quality that this one has. We are always striving to surpass and deliver a better product in our company, and helpshift helps in the best possible way. I am very happy to be able to use and share my experience here. Keep improving and staying updated so that companies can always use and improve the issues within the company. Thank you for being the best. Review collected by and hosted on G2.com. What do you dislike about Helpshift? There is nothing I don't like about this platform. I use it daily because of the company where I work and it helps me a lot. A platform that is always up to date. With that, I have nothing to complain about this platform. I love using it daily, helping me with the company's problems. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: I recommend the platform, as it is a way to solve company problems and always stay in touch with the customer. It helps me daily, so I suggest other people use it in the company as a way to solve problems and assist in solutions, so that we make the company where we work better every day. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? All the daily problems at the company where I work are solved by the platform, so it helps me a lot. I am happy to be able to solve all the company's problems through helpshift, it is very good. Working with a platform without having problems, since we already have to solve things daily, is excellent. I am happy to be able to use it every day for work! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Vanessa G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanessa G.") VG Vanessa G. Analista de fraude nível III Mid-Market (51-1000 emp.) 8/19/2021 "Great customer service platform." 5/5 What do you like best about Helpshift? Helpshift is an incredible tool for those who work in customer service. It enables message exchange, file sending, text organization, and also provides a shortcut for the client to send files. I can attend to multiple clients simultaneously. It is also possible to view the client's comments about the service and the overall evaluation, which becomes an incentive to improve my services. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Lately, the platform has been freezing a lot. The client cannot view the messages, and in other cases, we are not notified about the messages that the clients send. Apparently, the problem has been resolved. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: An incredible customer service platform, with various possibilities and features. It will greatly enhance the organization/company. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Now I can send images and stickers to the client, making the environment more relaxed. I can also observe what I can improve in my service through client feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![LadyReyvn N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LadyReyvn N.") LN LadyReyvn N. Quality Assurance Manager Mid-Market (51-1000 emp.) 1/13/2022 "Great for app support!" 4/5 What do you like best about Helpshift? The SDK integration pulling the data needed for troubleshooting crashes or reproduction steps to other issues is amazingly useful! Review collected by and hosted on G2.com. What do you dislike about Helpshift? Not being able to customize the fields fully and being forced to accept some undesirable parts is a big downside. The Spanish translations for some of the forced fields are quite rude, and we can't change them. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Issues with not being able to find accounts has been resolved with the direct integration. We've also found some crashes and other issues through the logs that we are receiving. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/20/2022 "Help Shift" 4/5 What do you like best about Helpshift? Easy of initial integration for gaming platform (Unity) Review collected by and hosted on G2.com. What do you dislike about Helpshift? Pricing is not the greatest compared to others (Zendesk), and support can give you run around (take weeks to get a dev on the call to troubleshoot). Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: ease of getting started, but not for price Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Ease of initial integration and getting started. Unity plugin is a plus! Review collected by and hosted on G2.com. Show More 5/24/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Mid-Market (51-1000 emp.) 1/14/2022 "Reliable partners in ticket management" 5/5 What do you like best about Helpshift? The stability of the service. Effortless management of conversations with users, the abundance of automation and filter settings. Easy approach to the support and customer success teams. Availability of bots and AI features. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Internal analytics are pretty poor; some questions can be answered only using external services such as Power BI. Spam filters for email issues do not work as well as they could. If you work with the platform long enough, it's easy to get lost in all the automations and bots and filters and other settings. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Out-of-the-box support for multiple channels and apps. It helps us handle conversations with users from different platforms in one place and solve questions with FAQs before they are even asked. Review collected by and hosted on G2.com. Show More 7/19/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") AM Verified User in Music Mid-Market (51-1000 emp.) 5/14/2021 "The best Customer-Centric and Organizational Support tool." 4.5/5 What do you like best about Helpshift? This tool provides a lot of information about the team, agents, bots, faq, automation and has all the new tools to explore the productivity of the team as well with regular automation ideas. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Haven't come across anything which I would have disliked. It's a good tool overall. I would recommend 10/10 Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: You can explore this tool. It's a good to go with a clean and understandable UI. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift is providing very good support as well for the backend. The team helps in rectifying any issue as soon as possible without any delay. It also gives an easy way to interact with the customer one on one. Overall it's a complete customer support centric tool. Review collected by and hosted on G2.com. 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