--- title: Helpshift Reviews meta\_title: 'Helpshift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 384 reviews by the users' company size, role or industry to find out how Helpshift works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 384 scale: '5' date\_modified: '2026-08-04' parent\_category: name: Game Development url: https://www.g2.com/categories/game-development --- ### Helpshift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Helpshift ##### 1. Ease of Use Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 2. Features Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 3. Case Management Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you like about Helpshift? The reports and tickets are well-organized ##### 4. Efficiency Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 5. Navigation Ease Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you like about Helpshift? Its features, can easily navigate tickets. ### 5 Cons or Disadvantages of Helpshift ##### 1. Connection Issues Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 2. Software Unresponsiveness Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 3. Difficult Navigation Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you dislike about Helpshift? It doesn't have a mobile app. The app is hard to use on the phone ##### 4. Downtime Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ##### 5. Lack of Detail Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you dislike about Helpshift? Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends ![Albert O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Albert O.") AO Albert O. Project Manager, Player Experience Mid-Market (51-1000 emp.) 1/18/2022 "Solid support CRM" 4/5 What do you like best about Helpshift? The ease of use once the SDK is implemented is awesome. There's so much you can customize to create the experience you want for your users, from automation, segmentation, and routing. All the features have pretty robust guides to them so it's simple to set up. I think of it as the simplicity of Apple OS vs Android. Review collected by and hosted on G2.com. What do you dislike about Helpshift? The only drawback is that the out-of-the-box BI platform they interface with is not super user-friendly. You can circumvent having to use Microsoft Power BI by using their APIs to ingest the data in your own data warehouse. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift is helping my org to scale operations without needing to scale costs by providing avenues of self-service, and automation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Mid-Market (51-1000 emp.) 5/18/2021 "Helpshift review 2022" 4.5/5 What do you like best about Helpshift? When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift provides everything you need for providing quality support. The platform is often being updated and new useful features are added. Helpshift team cares about their clients and I can always count on any support needed from their side. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Helpshift services are rather costly, but considering the quality of the platform and expertise of their employees, it's hard to consider the price a downside. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: We have been using Helpshift for years and we haven't been thinking about any other options. Helpshift simply provides everything you can ask for regarding customer support. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We use Helpshift to provide customer support for our mobile games. There are hardly any issues with the app which helps us to provide the best support to our players. If players can have a seamless gaming experience, they will surely enjoy the games more. Review collected by and hosted on G2.com. Show More Response from Exon Smith of Helpshift [Editedit](https://www.g2.com/survey_responses/helpshift-review-4746893/official_response/edit) Thank you, we are glad that you are enjoying Helpshift and able to help your users quickly and effectively! 1/24/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. Director, Customer Experience Mid-Market (51-1000 emp.) 5/24/2022 "Reliable, flexible platform that can get you to value quickly." 4/5 What do you like best about Helpshift? - Strong, flexible, reliable Salesforce Service Cloud integration. - Dashboard UX, especially the bot design tool is easy to use and understand. - Web and SDK are flexible and easy to install. Review collected by and hosted on G2.com. What do you dislike about Helpshift? - Don't support new text channels out of the box (SMS, Whatsapp, Apple Business Chat) - Support is generally quick but SLAs and availability are not contractually committed to. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? - Fast, scalable customer support in Web and App. - Robust case prioritization and routing logic (in conjunction with Salesforce) . - Easy self-triaging of case volume by end-user. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marco A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco A.") MA Marco A. Assistente da Qualidade Enterprise (\> 1000 emp.) 6/14/2022 "Helpshift, the platform of the future." 5/5 What do you like best about Helpshift? Helpshift is an excellent platform for customer service, I use it daily to check the service interactions and to be able to monitor correctly. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Sometimes it freezes and sends duplicate messages to the client, but nothing that affects the final product. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Customer service with efficiency, both with customer support and the person who attends, integrates easily with the Playvox platform. Review collected by and hosted on G2.com. Show More 7/19/2022 Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Dev K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev K.") DK Dev K. Customer Specialist Small-Business (50 or fewer emp.) 1/6/2022 "Easy Interface" 5/5 What do you like best about Helpshift? The AI bots! AI bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional. I have worked on various platforms which provided AI bots, but the experience was not quite fascinating. The AI bot installed in the software is very trained and helps the customer with their exact query and thus helps eliminate a lot of repetitive questions a Representative has to face. Also, the software streamlines all the information of the customers under one case so that unnecessary data work can be avoided and helps to provide the fast resolution Review collected by and hosted on G2.com. What do you dislike about Helpshift? Sometimes it becomes hard to toggle from one case to another, hwevere not much. At the most part, the software is super awesome Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? When customers cover for queries via any of the one channels like chat, cal,lor email, I don't have to ask customers to repeat the whole past conversation with us as the software itslef streamlines all the past coversation below one case help to provide the resolution in the targeted SLA. Customers get really impressed with the speedy resolution Review collected by and hosted on G2.com. Show More Response from Exon Smith of Helpshift [Editedit](https://www.g2.com/survey_responses/helpshift-review-5255479/official_response/edit) Hi Dev! Thanks so much for your review. It was wonderful to read about your positive experience with Helpshift. In your answer to the question "what do you like best?", you wrote "Ai bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional". We think you meant to write "Ai bots are not a unique idea, but the way HelpSHIFT has implemented them has been exceptional". Our product team worked very hard to implement our bots in a seamless way, and it is so good to hear that the time has paid off! Validated ReviewerIncentivizedSource: G2 invite ![Graeme W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Graeme W.") GW Graeme W. Co-founder and COO Small-Business (50 or fewer emp.) 1/13/2022 "A game changer if you value customer service" 5/5 What do you like best about Helpshift? Helpshift has an excellent user interface that enables quick and simple deployment of Q&A, management of client requests, and visibility of trending issues. Our support team work well with the system and our app, which has over 50+ million downloads now, relies on Helpshift to deliver updated information to clients without having to submit new builds via the app stores. Review collected by and hosted on G2.com. What do you dislike about Helpshift? It would be great if they could automate the language translations, so we didn't have to copy-paste into google translate. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We use Helpshift to deliver timely updated new information to our app users without having to push new updates etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Isadora P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isadora P.") IP Isadora P. Customer Experience Mid-Market (51-1000 emp.) 6/13/2022 "Very good!" 5/5 What do you like best about Helpshift? Helpshift is practical and easy to visualize. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Small letters and text location that could be improved. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Excellent Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Customer service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Guilherme B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guilherme B.") GB Guilherme B. Head of Customer Success & Onboarding Mid-Market (51-1000 emp.) 12/13/2021 "A complete tool for Customer Support" 5/5 What do you like best about Helpshift? It is effortless to adjust the tool for your company's necessity. It has a lot of great modules and bots that help a lot with high demand. I don't believe there's any tool similar to it on the market. Review collected by and hosted on G2.com. What do you dislike about Helpshift? The invoices are a little confusing at the beginning, but nothing to worry. They have a friendly financial and customer success team that can explain all the questions. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We had many incoming webchat messages that our attendants needed to answer per day about the same questions. With Helpsfhit, we automated that with some BOT and automation. Now we can focus more on strategy than just on the operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Ozan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozan K.") OK Ozan K. Customer Support Manager Mid-Market (51-1000 emp.) 12/20/2021 "Powerful and simple tool for CRM" 5/5 What do you like best about Helpshift? It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We can help our users very quickly with Helpshift and its powerful features. Especially automation, FAQ, and Custom Issue Fields sections are very useful for your reporting. Review collected by and hosted on G2.com. Show More Response from Sarah Perrochat of Helpshift [Editedit](https://www.g2.com/survey_responses/helpshift-review-5216229/official_response/edit) Thank you Ozan, we are glad that you are enjoying Helpshift and able to help your users quickly! 1/13/2022 Current UserValidated ReviewerSource: Seller invite ![Yasmin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasmin D.") YD Yasmin D. Customer Experience Assistant Mid-Market (51-1000 emp.) 8/26/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Incredible and smart chatting platform!" 5/5 What do you like best about Helpshift? What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well. Review collected by and hosted on G2.com. What do you dislike about Helpshift? What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: It's a great and fast chatting platform that counts on a lot of tools to provide the best service. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? The problems I'm solving are the clients' demands, first of all, and providing lots and lots of information to our bot to develop more tags related to the service. Thus, chatting with clients can be more accessible as we forecast their problems. Also, the benefit includes fast response and transparency. Review collected by and hosted on G2.com. 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