--- title: Helpshift Reviews meta\_title: 'Helpshift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 384 reviews by the users' company size, role or industry to find out how Helpshift works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 384 scale: '5' date\_modified: '2026-08-04' parent\_category: name: Game Development url: https://www.g2.com/categories/game-development --- # Helpshift Reviews & Product Details Visit Website Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. * * * Product Website Helpshift Seller [Keywords Studios](https://www.g2.com/sellers/keywords-studios) Discussions [Helpshift Community](https://www.g2.com/products/helpshift/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type All-in-One Overview by Brandan DeCoteau Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/helpshift/pricing) ![Arvin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arvin C.") AC Arvin C. Junior Lead Computer Games Mid-Market (51-1000 emp.) 9/24/2019 "Most Convenient Support Site Platform" 5/5 What do you like best about Helpshift? Helpshift is very helpful and easy to access, with analytics as well to review incoming tickets and other information. Catering players also comes easy with ready-to-send FAQs and easy-to-use response fields. Setting up new members also come easy with just their email addresses. Viewing tickets also comes at ease with the contents of a support ticket all in one place. Review collected by and hosted on G2.com. What do you dislike about Helpshift? There's actually nothing to dislike about Helpshift. Everything is prepared. What I probably wish to see in Helpshift is easy exporting of data, particularly ticket data, for external review. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Helpshift is considered as one of the top support sites, already handling several applications and games. If you are in the customer service industry, this is the best support site there is. I highly recommend Helpshift for your applications. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift has been very helpful for us in catering players from several mobile games. Its ease of access helps us provide assistance on a much faster rate. Any issues that need critical attention are getting acknowledged quicker than any other support sites. Arising issues are getting noticed as well with all support tickets coming in on one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller QC Quentin C. Customer Support Agent Mid-Market (51-1000 emp.) 9/20/2019 "Helpshift is a fast and efficient way of handling tickets" 4.5/5 What do you like best about Helpshift? One of the most important aspect when you're an agent handling tickets is to be able to move rapidly to the next ticket. For example, I usually send around 50 to 60 emails an hour. A delay of 10 seconds when moving to another ticket would significantly reduce my overall productivity, as it can quickly add up. On that aspect, Helpshift is really fast and efficient. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I wish Helpshift would make more statistics available for its agents, as well as the ability to create custom macros from the agent's side. I'd love to be able to see by myself how many tickets sent in a day, in a week, or in a month. We have macros available to the whole team, but it'd be great to have keyboard macros as well. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: To get the most out of Helpshift, you need skilled administrators to configure it properly. As with any professional tools, some can make the most of it, while some other don't know how to use it. Our backend team is working to integrate with more aspects of our company and we can see improvements month by month. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We solve a variety of issues, ranging from simple questions to technical issues that requires the usage of our own backend. Now with the answer bots system and the additional features added in the past 3 years, we got the ability to focus on the more complex issues, while helpshifts handles the rest thanks to the answerbot and the well-done FAQ system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC Verified User in Computer Games Small-Business (50 or fewer emp.) 11/26/2019 "Adequate support portal for mobile gaming" 4/5 What do you like best about Helpshift? The organizational process is relatively easy once you learn the work flow. Shortcuts like Quick Replies and accessing FAQ entries (both published and unpublished) expedite time spent on support. The Analytics section covers all the baseline info I like to see and more. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Too many SDK updates. I dislike having to beg engineering for devoted time to updating SDKs. FAQ is limited in depth. I would like to see more than just Section \> Question & Answer. Example: Section \> SubSection \> Question & Answer. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Fast and easy to use interface for immediate support agents to answer inquiries. Agents will need to get engineering support when creating tags and hs-tags for auto-sorting. They will also need to "think like an engineer" when creating views or searching messages, but the learning curve isn't too steep. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Fast response times. Easy management across team members. Ability to insert images to the FAQ has helped with providing updates to player base by focusing player attention to FAQ. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Small-Business (50 or fewer emp.) 5/29/2020 "Industry standard in customer support" 4/5 What do you like best about Helpshift? Clarity of the interface is my favorite part Review collected by and hosted on G2.com. What do you dislike about Helpshift? Focus is shifting away from customer support Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Consider if the analytics and BI are what you want, since that seems to be the focus of future developments Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Single point of contact for customer inquiries Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 9/23/2019 "Overall, A Great Customer Service Tool" 4/5 What do you like best about Helpshift? I like that HelpShift is easy to use. It does not take long to get used to the process of answering and closing chats. I also find the search feature very helpful, it makes it easier to locate a certain chat with only a few keywords. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I dislike that we do not have the option to delete/unsend chats that have been sent. I also dislike that there is no notification to indicate that a customer has returned back to a chat, which makes them end up waiting for quite some time before they get a response. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift allows us to be in contact with our clients. The benefit of Helpshift is being able to see the metadata of the device a customer is using because it helps with diagnosing an technical issues. A lot of or clients have issues with remembering their information to log into their account. So the option for them to do a live chat with one of our agents is essential in providing a quick response/solution to their problem. Review collected by and hosted on G2.com. Show More 10/19/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John M.") JM John M. Marketing Coordinator Small-Business (50 or fewer emp.) 5/29/2020 "Helpshift works!" 4.5/5 What do you like best about Helpshift? I like that you can segment your users, provide precreated response and being able to link to your FAQs Review collected by and hosted on G2.com. What do you dislike about Helpshift? I have no complaints, the program does everything we need it to do. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? purchase issues, connection issues and general customer questions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amellia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amellia G.") AG Amellia G. Internal Auditor Small-Business (50 or fewer emp.) 11/11/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "It gets the job done, but does lack a bit for fully developed solutions" 3.5/5 What do you like best about Helpshift? I love the basics for Helpshift, it offers more of a basic and simple solutions when in regards to tickets, the way we can classify the problems/ tickets with certain tags is very helpful Review collected by and hosted on G2.com. What do you dislike about Helpshift? Comparing Helpshift to other programs you can easily tell where it falls a bit short. Less in-depth solutions and the management portions of the programme do not offer clean and organized roles. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: There are easy and very updatable FAQs have been a major help and 'almost' have won me over other competing products. However the admin and mangers program options aren't top tier standard for me just yet Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? I do like the the easy ways that Helpshift blends with other programs and systems, it does not uproot the daily flow of work and it does offer many ticket fixes that has become very essential! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/20/2019 "Great for staying connected!" 4.5/5 What do you like best about Helpshift? Helpshift has greatly improved our team's ability to stay connects to our users and provide them with answers and assistance quickly. The analytics are also extremely helpful for a team like ours who want to stay up to date with the amount of users asking for help. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I dislike nothing about Helpshift. It has made my job as a support technician much easer. The ability to organize everything is also very helpful. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Helpshift is a wonderful tool to stay connected with others. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? With Helpshift, we are able to communicate to users of our application that may be facing difficulties understanding how to use it. The FAQ feature allows us to respond even faster, saving our staff time and our customer's time as well. Using analytics helps our company from a financial standpoint as well. Review collected by and hosted on G2.com. Show More 11/19/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 9/23/2019 "Helpshift Experience" 5/5 What do you like best about Helpshift? The quick and dynamic way we have to interact with our users allows us to provide real-time solutions, offering a better customer experience with our frontline service. We have discovered that with this support platform, we optimize our productivity indicators and manage to control the overflow of unattended requests from large numbers of clients. Another aspect that is a plus in our services is the ease of being able to send documents and also receive attachments, which helps us determine what problems or inquiries the client is making. Its ease of use has saved us significant resources like time, allowing us to train new employees on how to use Helpshift easily in a matter of hours compared to days or weeks, which is the case with most of the other programs we use. Very importantly, I love the quality of the assistance offered to my team by Helpshift's customer service. Review collected by and hosted on G2.com. What do you dislike about Helpshift? We have been able to experience that when making a schedule change for our customer service users, the chat service cycle is not completed, which has led us to create different schedules for each user. Not very good on mobile platforms, its user interface and part of the user experience design may have some, for example, some interesting glitches. However, none of these issues affect security. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Take advantage of the great benefits that this tool has Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Simplify the time of our attentions towards our users, quick responses and solutions. Review collected by and hosted on G2.com. Show More 10/15/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated IS isha s. System Engineer Information Technology and Services Mid-Market (51-1000 emp.) 7/24/2019 "just Awesome , simple and elegant" 4/5 What do you like best about Helpshift? i like Most the automation feature which helps us to gauge that the customer is idle or has not replied within a time bound manner. Also, time stamp of chats is also available so that whenever new customer kicks in , assignment of new chats is done. The interface is also so perfectly designed which caters to the required information appropiately Review collected by and hosted on G2.com. What do you dislike about Helpshift? the collection of chats tend to get messy as they get to be older by time. there's so much confusion while accessing older resolved issues. so, work needs to be done here. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: working at its full potential, it can make a drastic impact on your performance as far as customer handling is concerned Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? to cater to our customers in a time bound manner is our utmost priority and so, Helpshift provides us with that. its a more faster , quicker way to deal with our customer's queries, responses, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Helpshift? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpshift ](https://www.g2.com/products/helpshift/discussions/new) ![Arvin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arvin C.") AC Arvin Cabang • Last activity over 6 years ago What's the best way to correctly set up Helpshift Analytics? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) GU Guest User What is Helpshift used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-helpshift-used-for) [ View all Discussions ](https://www.g2.com/products/helpshift/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/helpshift/pricing) Helpshift Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/helpshift-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-helpshift) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-helpshift) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Ada](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ada") Ada 4.6/5(173) ](https://www.g2.com/products/ada-support-inc-ada/reviews) [ View All Alternatives ](https://www.g2.com/products/helpshift/competitors/alternatives) ##### Categories on G2 [Player Support Platforms](https://www.g2.com/categories/player-support-platforms) ##### Explore More [Quasi Contract](https://www.g2.com/glossary/quasi-contract-definition)[What are the best tools for combining event marketing with content marketing?](https://www.g2.com/discussions/what-are-the-best-tools-for-combining-event-marketing-with-content-marketing)[Best field service management software for small business](https://www.g2.com/discussions/what-s-the-best-field-service-management-software-for-a-small-business) [Which 3D modeling software is best for 3D printing miniatures at home where detail accuracy and export quality actually matter?](https://www.g2.com/discussions/which-3d-modeling-software-is-best-for-3d-printing-miniatures-at-home-where-detail-accuracy-and-export-quality-actually-matter)[Which sales gamification tools are the most customizable for a complex enterprise sales org with multiple product lines and different comp structures across teams?](https://www.g2.com/discussions/which-sales-gamification-tools-are-the-most-customizable-for-a-complex-enterprise-sales-org-with-multiple-product-lines-and-different-comp-structures-across-teams)[Pros and Cons Details](https://www.g2.com/products/helpshift/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)