--- title: Helpshift Reviews meta\_title: 'Helpshift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 384 reviews by the users' company size, role or industry to find out how Helpshift works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 384 scale: '5' date\_modified: '2026-08-23' parent\_category: name: Game Development url: https://www.g2.com/categories/game-development --- # Helpshift Reviews & Product Details Visit Website Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. * * * Product Website Helpshift Seller [Keywords Studios](https://www.g2.com/sellers/keywords-studios) Discussions [Helpshift Community](https://www.g2.com/products/helpshift/discuss) Languages Supported Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type All-in-One (All-in-One products consolidate features across multiple business functions into a single unified platform, serving a broad range of workflows within one tool.) Overview by Brandan DeCoteau ![Target](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Target") Used by Target and 2 others ##### Featured Companies [ ![Target](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Target") Target](https://www.g2.com/products/target/reviews)[ ![Tencent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tencent") Tencent](https://www.g2.com/products/tencent/reviews)[ ![TARGET](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TARGET") TARGET](https://www.g2.com/products/ask-technology-target/reviews) Beta Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/helpshift/pricing) ![Sean T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean T.") ST Sean T. Mid-Market (51-1000 emp.) 7/15/2026 "Highly Customizable, But Setup Needs Streamlining" 4.5/5 What do you like best about Helpshift? I like Helpshift for its opportunity for customization. I can automate, create my own tags, and track my own data, which gives me the power to have complete ownership of how the platform operates. Review collected by and hosted on G2.com. What do you dislike about Helpshift? There's a lot of manual work that has to happen to set up all the automation tags, custom fields, and everything. There should really be an AI assistant that can help with this based on a request. Also, the initial setup was fairly challenging because there was a lot to learn, and I had to do it all myself. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift makes it easy to handle incoming tickets from my players and allows for customization, automation, and data tracking, giving me complete ownership of the platform. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through Google One Tap using a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Small-Business (50 or fewer emp.) 7/16/2026 "Lightning-Fast Onboarding, Easy to Use, and Straight-forward Interface" 4.5/5 What do you like best about Helpshift? Ease of use, lightning fast onboarding, straight-forward interface. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Some limits in the deafult bots (identify bot), limited native dashboards, outdated (at times) UI. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Taking care of all our incoming tickets, arranging it into the proper (mapped) queue's, timed automations and custom bots. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Jesus P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus P.") JP Jesus P. Mid-Market (51-1000 emp.) 7/15/2026 "Easy Navigation, Trusted Engagement" 5/5 What do you like best about Helpshift? I find Helpshift super easy to navigate compared to other CRMs, which I really like. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I find that intents are not the best for gaming. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We use Helpshift to build trust and engage players, enhancing our connection with them. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC Verified User in Computer Games (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Enterprise (\> 1000 emp.) 8/2/2025 "Reliable support platform for streamlining operational workflows" 3.5/5 What do you like best about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging enables faster resolution times and improves the customer experience while keeping agents organized Review collected by and hosted on G2.com. What do you dislike about Helpshift? Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift reduces query overload through automation and smart ticketing. It helps my team respond faster and staying organized and focus ing on critical issues boosting overall efficiency Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Customer Support Mid-Market (51-1000 emp.) 1/20/2025 "Helpshift Review" 5/5 What do you like best about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries. Review collected by and hosted on G2.com. What do you dislike about Helpshift? It doesn't have a mobile app. The app is hard to use on the phone Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? It helps me solve the fact that everything is all in one app from FAQ's, templates, tags, articles and also private notes. It's super easy to use Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google One Tap using a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) SA SHIVAM A. Small-Business (50 or fewer emp.) 6/8/2023 "Helpshift helps in Revolutionizing Customer Service Experience" 4.5/5 What do you like best about Helpshift? Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provides assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Although Helpshift provides several positive aspects, one probable disadvantage is the learning curve related to its superior attributes. The program offers extensive customization alternatives and robust automation features, which might need some time to training to fully make use of. However, Helpshift gives documentation, training supplies, and assistance resources to help individuals in beating this initial learning bend. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift successfully handles a number of problems confronted by customer support teams. First of all, it centralizes customer interactions through different routes into a single program. This reduces the necessity to switch between several applications or platforms, streamlining the assistance process and lowering the likelihood of overlooking or duplicating client queries. This centralized tactic enhances effectiveness and assures a regular support encounter throughout channels. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Emre Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emre Y.") EY Emre Y. Lead Software Engineer Mid-Market (51-1000 emp.) 10/29/2023 "Best support ticket sdk" 4.5/5 What do you like best about Helpshift? Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good. Review collected by and hosted on G2.com. What do you dislike about Helpshift? We want to update cuurent sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Every day some of our millions of players easily use this system to share their problems. So we can focus on improving our games. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google using a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Small-Business (50 or fewer emp.) 9/18/2019 "Great platform, easy tools to use and great CS support from them" 5/5 What do you like best about Helpshift? It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference Review collected by and hosted on G2.com. What do you dislike about Helpshift? The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: If you handle big loads of customer requirements and inquiries this is the right tool to use Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? It is very good to help customers and has many useful integrations also it offers a very useful knowledge base Review collected by and hosted on G2.com. Show More 8/8/2023 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Ingra P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingra P.") IP Ingra P. Quality Assistant Mid-Market (51-1000 emp.) 6/14/2022 "Easy-to-use platform" 5/5 What do you like best about Helpshift? The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer. Review collected by and hosted on G2.com. What do you dislike about Helpshift? The filters we have to apply to search for certain types of service. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: A user-friendly and intuitive platform. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? At times the platform shows slowness, but it is on the right track. Review collected by and hosted on G2.com. Show More 5/31/2023 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Validated Reviewer (Validated through a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.)AI Translated (This review has been translated from Portuguese using AI.) (Copy Review URL) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Mid-Market (51-1000 emp.) 3/24/2023 "Helpshift is great tool for customer service" 5/5 What do you like best about Helpshift? Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information. Review collected by and hosted on G2.com. What do you dislike about Helpshift? The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Firstly, Helpshift helps with the bots solving the first client contact. If it cannot be solved, it directs to an agent. Through this product, we can assist and help our clients with their demands. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ## Questions about Helpshift? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Helpshift ](https://www.g2.com/products/helpshift/discussions/new) ![Arvin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arvin C.") AC Arvin Cabang • Last activity over 6 years ago What's the best way to correctly set up Helpshift Analytics? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) GU Guest User What is Helpshift used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-helpshift-used-for) [ View all Discussions ](https://www.g2.com/products/helpshift/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/helpshift/pricing) Helpshift Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,061) [ Compare Now ](https://www.g2.com/compare/helpshift-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,910) [ Compare Now ](https://www.g2.com/compare/fin-vs-helpshift) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,770) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-helpshift) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,910) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,770) ](https://www.g2.com/products/freshdesk/reviews) [ ![Ada](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ada") Ada 4.6/5(173) ](https://www.g2.com/products/ada-support-inc-ada/reviews) [ View All Alternatives ](https://www.g2.com/products/helpshift/competitors/alternatives) ##### Categories on G2 [Player Support Platforms](https://www.g2.com/categories/player-support-platforms) ##### Explore More [Which Java Development Kit distributions are most trusted by developers building and deploying production applications?](https://www.g2.com/discussions/which-java-development-kit-distributions-are-most-trusted-by-developers-building-and-deploying-production-applications)[Top tools for collaborative recruitment workflows](https://www.g2.com/discussions/top-tools-for-collaborative-recruitment-workflows)[What are the highest-rated enterprise mobility management platforms for IT admins securing remote teams and corporate devices?](https://www.g2.com/discussions/what-are-the-highest-rated-enterprise-mobility-management-platforms-for-it-admins-securing-remote-teams-and-corporate-devices) [Which managed mobility services tools work best for small teams lacking dedicated IT support staff who need hands-off device management?](https://www.g2.com/discussions/which-managed-mobility-services-tools-work-best-for-small-teams-lacking-dedicated-it-support-staff-who-need-hands-off-device-management%20)[Which handwritten notes platforms have strong reliability records based on reviews from education and professional services teams?](https://www.g2.com/discussions/which-handwritten-notes-platforms-have-strong-reliability-records-based-on-reviews-from-education-and-professional-services-teams)[Pros and Cons Details](https://www.g2.com/products/helpshift/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)