HelpNDoc Reviews (18)

Reviews

HelpNDoc Reviews (18)

4.1
18 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and multiple documentation formats supported by HelpNDoc, making it a reliable choice for creating help documents. The intuitive interface allows users to start quickly, while the ability to export to various formats enhances its versatility. However, some users note limitations with manual formatting and lack of support for MAC OS.
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Guillaume B.
GB
Guillaume B.
Responsable developpement
Computer Software
Mid-Market (51-1000 emp.)
"A powerful software that delivers on its promises"
5/5
What do you like best about HelpNDoc?

It may be the only software that allows you to easily create documentation in CHM format. The interface is flawless, modern, and the use remains simple and intuitive. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

This software may seem complex at first glance, but in reality, it is not. Once you take the time to get familiar with it, everything becomes clearer and using it becomes quite natural. Review collected by and hosted on G2.com.

Mark S.
MS
Mark S.
Director
Small-Business (50 or fewer emp.)
"Simply a product that works"
5/5
What do you like best about HelpNDoc?

I have been using it for my online user manuals for decades now. I could not be without it. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

Perhaps an easy way to apply a consistent template change retrospectively. It may be there, and I have not found out how. Review collected by and hosted on G2.com.

Verified User in Education Management
TE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"I have used it to teach HAT to beginners."
4.5/5
What do you like best about HelpNDoc?

The ability to integrate images and files is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

It is not available for MAC OS and many of my students use that system. Review collected by and hosted on G2.com.

Peter C.
PC
Peter C.
Owner
Small-Business (50 or fewer emp.)
"Great Support"
5/5
What do you like best about HelpNDoc?

I like the adaptability of the product and the online support is excellent Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

Sometimes formatting gets messed up but I can work around that. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Decent But Basic"
2.5/5
What do you like best about HelpNDoc?

- Free.

- Easy to use.

- Multiple documentation formats are available.

- Email customer support available. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

- When numbering sections/chapters, this has to be done manually as there appears to be no automatic function.

- Images have to be uploaded to an HND library & cannot be uploaded directly. Review collected by and hosted on G2.com.

Michael S.
MS
Michael S.
it consultant
"Help n Doc is a good tool, but it needs intensive learning."
2.5/5
What do you like best about HelpNDoc?

it is easy to create text sides and easy to compile these sides into different formats Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

I found it complicated to create more extensive documents and keep the sides on screen, which had to be updated and which not Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Best user-friendly tool for documentation"
3/5
What do you like best about HelpNDoc?

HelpNDoc is easy to use tool for authoring online-help documentation. It is so simple to start with that anyone can start working on this software on day one itself. Almost all the features are available in the ribbon itself so there is no hassle of searching for the options. I suggest this tool is apt for single users. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

This tool has a few flaws which I would like to mention here: 1. This doesn't support the WYSIWYG environment (What you see is what you get). The user cannot see the output immediately. For every small change he makes and wants to see the output, he has to generate the output every time. 2. There is no option to design the Skin for the HTML output like other tools. For any addition required, we have to create and add CSS to the output, which is very tedious. Review collected by and hosted on G2.com.

Katie Y.
KY
Katie Y.
Preparedness Field Assignee
Government Administration
Enterprise (> 1000 emp.)
"HelpNDoc Fan"
4/5
What do you like best about HelpNDoc?

My favorite characteristic of the system is it’s abilitly to convert my documents to a variety of formats including HTML, PDF and it even creates documents that are compatible with Kindle’s Ebooks. It also helps to identify a problem or potential problems with the various formats that I have created. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

I am not the most tech savvy person, so it took some time for me to get the hang of the system and understand it’s full functionality. However, I’m sure it is easier to understand for someone who tests and utilizes a variety of softwares and systems frequently. Review collected by and hosted on G2.com.

Andrei M.
AM
Andrei M.
Founder & CEO
Small-Business (50 or fewer emp.)
"We use it for our internal manuals"
5/5
What do you like best about HelpNDoc?

Extremely easy to create beautiful nested HTML documents. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

We store our manuals as HTML in Dropbox. While team members can edit the .hnd file, they cannot generate the HTML files unless they change the path that would be relative to where THEIR dropbox folder is. This means that usually only one person ends up generating HTML files. Review collected by and hosted on G2.com.

Brian P.
BP
Brian P.
QA Analyst
Information Technology and Services
Enterprise (> 1000 emp.)
"Best review"
4.5/5
What do you like best about HelpNDoc?

I liked this the best because it was very easy to work with. The product is very comfy and let's you just go right into it without any issues. Review collected by and hosted on G2.com.

What do you dislike about HelpNDoc?

I didn't like the survey part of this because it took me too long for it. Review collected by and hosted on G2.com.