![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/29/2024

"Helpjuice has been a great platform for the creation and expansion of our knowledge base"

3.5/5

What do you like best about Helpjuice?

The best thing about Helpjuice is the user-friendly interface that it provides in terms of navigation and editing of articles, pages and posts that are done on the website through the editor. I had issues with my editing of an accordion and raised the issue with Customer Support, they looked into this and managed to fix the issue within a decent timeframe. Review collected by and hosted on G2.com.

What do you dislike about Helpjuice?

The biggest thing that has come to my attention that can be seen as a fault with Helpjuice would be the internal image editor failing to work sometimes. There is a slight difference between the old and new editor that took a little bit to get used to, but was okay after time spent on it. Review collected by and hosted on G2.com.

What problems is Helpjuice solving and how is that benefiting you?

Being the first point of contact for the business as users will seek out the answer in the knowledge base first before logging a request with our support team. This takes a lot of burden off of the support team in terms of traffic as customers are learning through the knowledge base and attempting to fix the problem before seeking help from our service delivery team. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 380 reviewers think of Helpjuice

4.7 out of 5 · Verified reviews from real users

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