Helpjuice is very user-friendly. The Helpjuice team helped us transition from a cumbersome platform, and I have really enjoyed the new platform and its functionalities so far. Our customers really like the AI search capability, and that it connects with other tools we have for in-product experiences.

Their team is also pretty good at helping with customizations! Review collected by and hosted on G2.com.

Some things could be simplified by having fewer steps in the dashboard. The dashboard is also a bit slow at times. But overall, the platform is great! Review collected by and hosted on G2.com.

The options to customise Helpjuice are fantastic and so easy to use. When support is required the tech team are always responsive in great time. Implementing Helpjuice at our organisation was super smooth and the continuous enhancements that are rolled out are always beneficial to us. SSO integration was also a massive plus for us! Review collected by and hosted on G2.com.

Nothing we love the product and would recommend to anyone! Review collected by and hosted on G2.com.

What I like best about Helpjuice is how fully customizable the platform is — it offers a wide range of impressive features, including side-by-side translation and an AI-powered search bar that makes finding information fast and efficient. Another major plus is their customer support, which has been super responsive whenever I’ve needed assistance.

Overall, Helpjuice is a robust help center platform with exciting capabilities, but I’m hoping to see continued improvements in performance and modernized features. Review collected by and hosted on G2.com.

On the downside, the system can be noticeably slow when applying updates, which affects the overall experience. Additionally, the text and table formatting options feel quite primitive and could benefit from more flexibility. The feature I’m really looking forward to is AI-powered auto-translation; currently, Helpjuice relies on Google Translate, which feels outdated compared to newer translation technologies. Review collected by and hosted on G2.com.

The product is fully fit-for-purpose as a Knowledge Base and the functionality allows for the easy management of complex hierarchies and approval/publishing processes. We are very happy with the tool so far, as well as the smooth and well-supported process to implement. Review collected by and hosted on G2.com.

We have yet to identify a down side with the product or the team who we have been engaging with. It has been a breeze! Review collected by and hosted on G2.com.

The unlimited usage license allows me to use this platform for both external documentation but also as an internal repository for my team members. It is easy to categorize content with tags, searching is fast and accurate, and I appreciate all of the AI innovations that have been recently introduced. Review collected by and hosted on G2.com.

The HTML formatting at times can be challenging to manage. We often end up with mixed formatting and some odd spacing. Review collected by and hosted on G2.com.

Our school district likes that Helpjuice allows for a single source of information that is easily accessible through "Google-like" searches, while also limiting results based on each article's access level (public, internal, or private to specific users/groups) to protect certain information and also connect users to the most relevant articles for them. Review collected by and hosted on G2.com.

Helpjuice would be even better if it could differentiate between those who need to manage the contents and those who only need read access for each article. Review collected by and hosted on G2.com.

Helpjuice makes it incredibly easy to create and organize knowledge base content. The editor is simple but powerful, and the search functionality works really well, which means our team and customers can find answers quickly. The customization options also let us keep the knowledge base on-brand without extra effort. Review collected by and hosted on G2.com.

There’s really nothing to dislike; the platform has been smooth and effective for our team. Review collected by and hosted on G2.com.

When I took over managing the internal Knowledge Base for our Customer Service team there was limited onboarding time with my predecessor. Luckily, Helpjuice has proven to be very intuitive. It's been easy to learn as I go and the team is always responsive when I have a question.

Helpjuice is used every single day by our Customer Service team to review internal policy and updates. It's integral to our business and we can rely on it. Review collected by and hosted on G2.com.

Sometimes there are quirks with editing or organizing things how I would like them to be. I'm also still getting used to the AI features. Review collected by and hosted on G2.com.

I would like to thank the Helpjuice team for the quality help with the design. The design issue is always critical and important in issues where you need to maintain a familiar design for users in a migration environment. Helpjuice team is always happy to help in this matter and does everything necessary. Review collected by and hosted on G2.com.

I don't see any reason not to like Helpjuice as you always get help and the best services in the market. Review collected by and hosted on G2.com.

We completed some extensive research into Help File Management Systems and following demos, pricing proposals and deep dive functionality assessment, we found that HelpJuice stood out above and beyond any of the other products we had seen.

Whilst making our decision, the team were very supportive, assisted in making our trial version look clean and in line with our company branding, and were patient whilst we tested the features available,

Although we are still in implementation phase of the system, the logical interface and the functionality available, especially automatic translation, is going to support our business and our Clients. Review collected by and hosted on G2.com.

At the moment, we have no 'dislikes' of the product. The ability to translate a glossary was identified during our assessment as a requirement, and the team have already confirmed it is something they are investigating for implementation. Review collected by and hosted on G2.com.