Where some companies include a knowledge management tool that is secondary to their main product, Helpjuice is only focused on the knowledge management aspect, allowing them to narrow in on building advanced capabilities for adding and maintaining product knowledge. I've thoroughly enjoyed using all of Helpjuice's features, and while there is plenty of growth for Helpjuice's product, they are constantly advancing and are open to ideas brought forward to them. Their customer-centric mentality is what also helps them stand above the rest. They are always ready to support and answer your questions to ensure you're experience is exactly what you are wanting it to be. Review collected by and hosted on G2.com.

While their translation tool is a breeze to use, you are forced to retranslate the entire article in order to translate any small additions to the article, causing your translation fees to double over. I also think that while they've made strides in AI, there is much more to come (and I am ready for it!). Review collected by and hosted on G2.com.

Helpjuice stands out for its intuitive interface and smooth onboarding process. The platform offers a rich set of features—from customisable templates to advanced analytics—that help us track engagement and improve content and their customer support is genuinely responsive. We use Helpjuice daily to manage internal documentation and FAQs, and is an essential part of our workflow. Review collected by and hosted on G2.com.

While the feature set is strong, a bit more flexibility in user permissions would be a welcome improvement. Bugs are also reported via Feature Request queue which is not ideal, although their support response times are excellent in live chat. Review collected by and hosted on G2.com.

Helpjuice is clean, easy to use, and highly customizable. The AI-powered search is very effective and helps our team quickly find the right articles. Creating and organizing content is straightforward. The support team is exceptional — fast, friendly, and always ready to assist with any issues. Review collected by and hosted on G2.com.

It would be great to have a bit more control over built-in integrations would be helpful, though the support team usually helps find a solution. Review collected by and hosted on G2.com.

Helpjuice makes it easy to create, organize, and maintain a professional Help Center. The interface is clean and intuitive, and it supports multiple languages, which is essential for our team. The analytics features help us understand what users are looking for, and the customization options allow us to match our branding. Their customer support is responsive and proactive, which makes a big difference in our daily operations. Review collected by and hosted on G2.com.

There's not much to dislike — overall, it’s a very solid tool. If anything, the learning curve for theme customization might be a bit steep for non-technical users, but the support team is always available to help when needed. Review collected by and hosted on G2.com.

We migrated our Help Center from a custom-built solution to Helpjuice primarily to make life easier for our contributors. The Helpjuice team provided outstanding support throughout the transition, seamlessly handling advanced customization, content migration, and URL redirects. Their support continues to be consistently responsive and helpful. Review collected by and hosted on G2.com.

We experienced some latency issues and formatting issues in the past, but most of these have since been addressed. Editing highly customized pages that include custom code and JavaScript can still be somewhat cumbersome — though this is likely more a result of our specific implementation than of the platform itself. Review collected by and hosted on G2.com.

A user-friendly editor with drag-and-drop folder structure that makes writing and organizing content feel familiar, which flattened our onboarding curve to hours instead of days. Branding and layout are highly customizable; fonts, colors, custom HTML/CSS, and every paid tier includes the full feature set, 99.99 % uptime, SSO, and granular article history/rollback. What really sealed the deal for us was support: the Helpjuice team migrated our legacy articles for free, matched our website theme, and has answered every ticket in under a day. Review collected by and hosted on G2.com.

While the flat-rate pricing is transparent, $120 per month for just four users gets expensive for very small teams; a lighter “starter” tier or pay-as-you-grow model would make adoption easier. Review collected by and hosted on G2.com.

Helpjuice has been super easy to use. I love that you can order your articles how ever you please and it is very customizable. I also like that customers can give feedback on articles to better help us understand what is helpful to them or not. When we needed customization to our knowledge base, the customer reps were very helpful and didn't mind going back and continuing to edit until they reached exactly what we were looking for. Coming from Confluence, this has been a much better program. Review collected by and hosted on G2.com.

So far I haven't run into anything that is challenging or annoying. Review collected by and hosted on G2.com.

Features found in the HelpJuice editor like accordions, tabs, alert boxes, and more, allow us to format and break extremely complex technical instructions and present them to the user one at a time. This makes it easy for users to follow the most complex of instructions, without opening up a support case.

Additionally, HelpJuice's customer support has developers on staff that can fully customize the look and feel of your KB for an extremely lost cost!

HelpJuice has a feature that allows you to click a hyperlink within one article, and preview the contents of that article on screen. This allows you to perform sub-steps, that may be documented in different articles, without leaving the main article page. This makes for a very easy user experience when following complex technical instructions.

Our HelpJuice knowledgbase has decreased the number of tickets we recieve from customers and has reduced our ticket handling time by 2.5hrs/ticket! Review collected by and hosted on G2.com.

HelpJuice does not have the ability to create anchored links to accordions within an article. These are links that would take a user directly to, and open an accordion, tab, or accordion within a tab.

Helpjuice search results do not show the context of the keyword search terms, like google does.

I would like the ability to prompt users to rate the article, if they have been on the page for 3+min. Authors love seeing when people find their article helpful and it movitates them to generate more content. Review collected by and hosted on G2.com.

Helpjuice offers what most of knowledge base does but in a more integral and automated way. I love how every time they are looking for new features and implementation for the user needs. Review collected by and hosted on G2.com.

They keep changing their processes to establish new rules and new fees that were not disclosed in the initial contract as well as changing the SLAs as the timing change and the requirements for the needs of the customer change if you start charging them more money Review collected by and hosted on G2.com.

As a purpose-built documentation platform, Helpjuice focuses of providing tools for planning and executing content strategy. No fluff or light-weight solutions (which KB features in bigger platforms tend to be limited to). And, though our vetting process focused on product functionality, Helpjuice was still one of the least costly options—a great value. Review collected by and hosted on G2.com.

Their CS model is maybe too helpful. I want autonomy in the tools I buy, so suggesting custom work from their services team—even at no cost—is nice, but I want to be able to learn and do things on my own. Review collected by and hosted on G2.com.