What I like best about Helpjuice is how intuitive and streamlined the article creation process is. The editor is clean and flexible, making it easy to produce professional, well-structured help content for our customers. The platform is incredibly user-friendly and efficient, making it easy for our team to write, edit, and organize content.

What truly sets Helpjuice apart is the exceptional customer support and the ability to customize the knowledge base to match our brand and workflow. Review collected by and hosted on G2.com.

There's nothing to dislike about Helpjuice. Review collected by and hosted on G2.com.

HelpJuice serves as a single source of truth for all our product documentation, FAQs, and how-to guides. This feature prevents information silos and ensures consistency to manage the help literature. Our customers can find answers to their questions independently, reducing the number of support tickets and allowing our support team to focus on more complex issues. The advanced search capabilities enable our customers to quickly find the information they need within the product knowledge base. HelpJuice offers features like collaborative editing, version control, and workflow approvals, enabling our software and marketing teams to create, update, and manage content efficiently and accurately. HelpJuice provides detailed analytics on user engagement and search trends. This insight helps us to fix the knowledge gaps and optimize the help content. Review collected by and hosted on G2.com.

Within the HelpJuice knowledge base UI, articles grouped by category can be sorted alphabetically or have new articles listed at the top. But when we look up the published pages, the articles do not exhibit the same list order.

The white spaces included intentionally inside the article are removed after the article is published. Review collected by and hosted on G2.com.

Implementing Helpjuice into our software ecosystem has been one of the most impactful decisions we’ve made for improving both internal efficiency and customer onboarding. From day one, Helpjuice has proven itself as more than just a knowledge base—it's an onboarding accelerator, a support deflector, and a central hub for continuous learning.

🚀 Streamlined Onboarding for Users and Teams

We originally adopted Helpjuice to support our documentation needs, but it quickly became a core component of our onboarding strategy. The intuitive layout, customizable templates, and powerful search make it effortless for new users and team members to find what they need—fast. Instead of sifting through scattered resources or waiting on support, new users are guided through our software confidently using structured, searchable articles and walkthroughs.

💡 Smart, Customizable, and Scalable

Helpjuice’s customization options allowed us to brand our knowledge base to match our product’s aesthetic and voice, helping create a seamless transition from product to support content. As our product evolves, Helpjuice keeps up—version control and article history allow us to update content fluidly without losing track of changes.

📈 Support Deflection That Works

Since launching Helpjuice, we’ve seen a measurable reduction in repetitive support tickets, allowing our team to focus on high-impact issues. The analytics dashboard gives us visibility into what users are searching for, helping us proactively fill knowledge gaps and continuously improve our content.

🤝 A True Partner in Growth

What sets Helpjuice apart is not just the platform, but the support team behind it. They’ve been proactive, responsive, and genuinely invested in our success—from onboarding to customization help to best practices. Review collected by and hosted on G2.com.

The article editor, while functional, could benefit from more advanced formatting options.It's not a dealbreaker, but there's a small room for UX refinement. Review collected by and hosted on G2.com.

Since we started using Helpjuice, our customer service has completely changed. It helped us resolve frequent questions, improve support, and above all, save the team's time. Easy to install and even easier to maintain! Our customers love it because they find what they need in seconds, and we love it because we can focus on high-impact tasks. One of the best operational decisions we've made. Review collected by and hosted on G2.com.

The truth is that I love Helpjuice. It has solved issues for us that used to take up hours and hours. Since we started using it, we save more than 100 human hours per month (really!). I have no complaints, on the contrary: it has been one of the best decisions we've made to improve support and customer experience. 💚 Review collected by and hosted on G2.com.

We’ve been using Helpjuice to manage our internal knowledge base, and overall it’s been a solid platform. The WYSIWYG editor is user-friendly and makes it easy for our team to create and update content without needing any technical expertise. The interface is intuitive, and formatting content feels more like editing a Word doc than working in a CMS, which is exactly what we needed.

The review and approval tools are helpful for maintaining content quality. Being able to assign drafts, add comments, and track revisions adds a level of control that’s important for accuracy—especially when multiple contributors are involved.

Admin tools are straightforward and give us the flexibility we need to manage users, set permissions, and monitor engagement. It’s not overly complex, but it covers what you need to keep things organized. Review collected by and hosted on G2.com.

For starters, more flexibility in layout customization would go a long way. Right now, you’re fairly locked into a specific structure and visual style unless you’re willing to dive into custom code. For teams that want to tailor the knowledge base to match brand standards or improve usability for different audiences, that limitation can feel a bit restrictive.

Analytics could also use a boost. While the basic metrics are there—like views, searches, and time on page—the insights aren’t always actionable. It’s hard to dig deeper into patterns or understand how users are interacting with content over time. Better filtering, tagging, and historical comparisons would help us spot trends and make more informed decisions about what’s working (and what’s getting ignored).

Even with these gaps, Helpjuice still delivers on its core promise: making internal knowledge easy to create, manage, and access. It’s not perfect, but it gets the important stuff right—and that counts for a lot. The Support team is also VERY accessible and always willing to listen. Review collected by and hosted on G2.com.

Helpjuice is incredibly easy to use for both admins and our end users. The interface is intuitive, clean, and fast to navigate. Their customer service is unmatched. Every customization request we’ve had has been handled quickly and exactly as requested. The flexibility of the platform allows us to tailor our knowledge base exactly how we want it. Helpjuice is proactive, responsive, and always goes above and beyond to help. Review collected by and hosted on G2.com.

There’s not as much flexibility out of the box when it comes to layout or design of actual articles, but since they offer customizations and access to HTML/CSS, it’s an easy fix. Their team makes adjustments quickly, so it’s never been a real limitation for us. Review collected by and hosted on G2.com.

Helpjuice is very easy to use. The layout is clean and simple. Updating articles is very easy to do, and I love that you can collaborate with other members of your team.

One of my favorite features is that if you make a change to a key term, you can change it in one spot on Helpjuce and it will automatically update it across the entire user's guide.

I also like how it matches my website theme for brand consistency.

Another favorite feature is that I will get an email alert when there have been multiple searches for a term we might not have in our guide. That gives us the opportunity to update our guide to better help our customers.

Customer support is also very efficient and helpful. Review collected by and hosted on G2.com.

I can't think of anything off the top of my head that I dislike about Helpjuice. Review collected by and hosted on G2.com.

My company was looking to move from a static, in-house help center to a knowledge base. We found Helpjuice and were impressed by the amount of features offered for the reasonable price. They helped us to set up our knowledge base (which included three different brands, which they were able to integrate together) and were always quick to respond to customization requests and help concerns. It's easy to add and maintain content, even across our different brands.

We launched our new knowledge base with Helpjuice a little over a year ago and it's still going strong! They continue to grow and add new features. They've tweaked their pricing model as they've grown but it remains reasonable.

We've seen the usage of our help content go up and frequency of customer calls go down, which saves our company time and money and leaves the customer more satisfied since they can find solutions on their own without having to call. Review collected by and hosted on G2.com.

We did run into some issues with integrating one of the new AI features. It worked great within the Helpjuice knowledge base, but we couldn't get it to work in our web application. However, it's a new feature and having to work through some implementation issues is to be expected. Review collected by and hosted on G2.com.

We use Helpjuice regularly to manage our multilingual knowledge base, and overall, it’s been a very positive experience. The usability is great, the interface is intuitive, and managing content is fast and straightforward. Implementation was smooth, thanks to the simplicity of setup and the ease of integration into our existing workflows.

Their customer support is a real highlight: always fast, responsive, and helpful. The tool is reliable, customizable, and has helped us reduce incoming support requests significantly. Review collected by and hosted on G2.com.

While the feature set is solid, the backend UI feels slightly outdated at times, especially when working with high volumes of content across multiple languages. The built-in chatbot is easy to configure, but it can sometimes repeat itself or ask redundant questions, which can be frustrating for users. More customization options when it comes to ticket handling would be welcome as well. Review collected by and hosted on G2.com.

Implementation time was top tier. The team was very available and helpful, considering our tight deadlines.

The migration was seamless from what we already had to a HelpJuice environment.

Team is available and responsive. Regular follow-ups are planned to make sure we're up to date and making the most out of the tool. Review collected by and hosted on G2.com.

Highly dependent on CSM or teams for updates and customisations.

Lack of clarity when it comes to the process we need to go through in order to get some things done (through the platform or via email). Review collected by and hosted on G2.com.