Helpjuice has been a game-changer for our team! It has greatly simplified our onboarding and training processes by making SOPs and how-to guides easily accessible internally. Our employees can quickly find the information they need, and customers love how fast they can get answers to their questions. Highly recommend Helpjuice for any organization looking to streamline knowledge sharing and support! Review collected by and hosted on G2.com.

Significantly Improved and Enhanced Integration with Slack Review collected by and hosted on G2.com.

We’ve been using Helpjuice for about a month now and it’s stands to become a vital part of our internal operations with plans to integrate into our public website. What stands out most is how intuitive and user-friendly the platform is. The editor is simple to use, even for non-technical staff, and the search functionality is incredibly fast and accurate - helping our team find answers in seconds instead of minutes. We look forward to be able to leverage AI integration to allow seamless and quick access to information stored in the knowledge base at an instant. Review collected by and hosted on G2.com.

Early days however updates to review to be provided for any snags. Review collected by and hosted on G2.com.

We have been incredibly happy with Helpjuice's overall product and customer support team. From the outset, the support team has gone above and beyond to help us address issues, find information, and assist us in problem-solving to create the best knowledge base for our customers. Helpjuice's product is intuitive and easy to use. Making updates and adjustments as needed is seamless, which has saved our team a lot of time and effort. The built-in analytics tools help guide internal discussions about how to best support our customers. Overall, Helpjuice has been a fantastic partner with outstanding support. Review collected by and hosted on G2.com.

At this time, we have no concerns or areas of improvement to note. The product continues to meet our expectations. Review collected by and hosted on G2.com.

I love that Helpjuice lets us publish both internally for our employees and externally for our business partners or new employees who don't have their company logins yet. It's allowed us to be very flexible in how we provide content to the people we work with.

Plus, the support team is always super responsive and helpful! Which is especially great because every org in our company uses it daily.

We also love to see the changes they've made over the years: the platform is constantly improving. Review collected by and hosted on G2.com.

Occasionally, there are hiccups in the text and you have to go into the code to fix the errors—especially if you're copying and pasting from another source. I also really miss the table of contents feature. The search function is also very temperamental. Even after adding keywords, it can be hard to find a specific article unless you know the file path. Would also love to see a search results page, instead of scrolling through a list below the search bar. Review collected by and hosted on G2.com.

I appreciate the feature that allows the AI to use information from our articles to generate responses. If the AI's answer isn't quite accurate, we have the ability to rephrase sections of the article, which helps ensure the AI provides more precise information in its replies. Review collected by and hosted on G2.com.

It constantly refreshes while I'm editing an existing article, which can be quite disruptive. Review collected by and hosted on G2.com.

Helpjuice has completely transformed how we create and manage our internal and external knowledge bases. The authoring interface is incredibly user-friendly—clean, intuitive, and packed with smart features that make content creation fast and efficient. We especially love the version control, and powerful search functionality, which make maintaining documentation across teams effortless.

The customization options for branding and layout are a huge plus, and the analytics give valuable insights into how our content is being used. Whether you're a small team or a large organization, Helpjuice scales beautifully. Their customer support is also top-notch—responsive, knowledgeable, and genuinely invested in helping you succeed. Review collected by and hosted on G2.com.

No conditional text or variable option to help with single sourcing Review collected by and hosted on G2.com.

Helpjuice has significantly improved how we manage internal documentation and support content. The interface is intuitive, clean, and easy to use — even for non-technical users. One of the most impressive aspects is how fast we were able to get up and running. Their search functionality is extremely accurate, making it easy for our team and customers to find the answers they need quickly. Additionally, the customization options allow us to perfectly align the knowledge base with our brand identity. Review collected by and hosted on G2.com.

There’s very little to dislike. If I had to mention something, it would be that the analytics dashboard could offer deeper insights with more export options. However, this is minor and the existing features already provide great value. Review collected by and hosted on G2.com.

We switched to using helpjuice a few years ago and it has made our documentation so much better. It's better for multiple people to collaborate, there are so many options of what to put into each article and the sections are clear and easy to set up. We were able to migrate all of our articles from our old platform which made setting it up a lot easier too. We're writing a lot more than we used to and it's easy to see stats on how articles are doing and how much people internally are reading and writing. Helpjuice also make loads of improvements, things change quite a lot but usually for the better and if anything does go wrong their support team is responsive and helpful. Review collected by and hosted on G2.com.

Sometimes the updates cause a bit of confusion for my team internally, but they usually end up being helpful. Review collected by and hosted on G2.com.

As we started to grow our business, we needed a knowledge base to house our internal training documents, FAQs, and SOPs. After reviewing multiple options, we selected Helpjuice, which not only met all our requirements but stood out for its ease of use and support. We were able to turn a 40 page googledoc into a living database that is easier to access, update and collaborate around and that has enough customization that it reflects our brand look and feel. We continue to add and build on the content we house there. We haven't used it yet for external clients, but plan to in the future. Review collected by and hosted on G2.com.

I haven't received any concerns from our team about it - and in fact they were all excited from the Director who set up it to the current team who find this a much better solution to our old way of doing things Review collected by and hosted on G2.com.

Built-in Article Planner: The Planner feature works like a kanban board. It features columns for Article Requests, Draft Articles, Articles in Review, and Published Articles, providing a comprehensive view of all your work in one place. This saves you from having to use another tool for tracking. Review collected by and hosted on G2.com.

Professional Customization Will Be Required: Regardless of your skill level with CSS and HTML, you will likely need customization through Helpjuice for certain elements if you want them modified. The styling for some elements isn't available to you. For example, if you want to change the error page that displays, you have to have it done through the Helpjuice Customization Team. The cost for that will depend on your Helpjuice plan. Review collected by and hosted on G2.com.