I like that Helpjuice is easy to use and their technical support is always willing to help us. Also, the initial setup was very easy because it is quite simple to use. It helps me have a clean and easy-to-use flow, facilitating the experience for users who visit the website to learn. Review collected by and hosted on G2.com.

The way of requesting support could be improved. The chat sometimes fails to help me and it takes a while for a technician to respond to me. Review collected by and hosted on G2.com.

Helpjuice is simple to pick up and use right away, even for first-timers. The interface is intuitive, and the search works quickly and accurately, making it effortless to find exactly what you need. The ability to customize and organize content in a clean, professional way has made our knowledge base far more useful for the whole team. Review collected by and hosted on G2.com.

There’s not much to dislike, but some of the deeper customization options require a bit of technical know-how, which could be tricky for someone without that background. Review collected by and hosted on G2.com.

I would like to highlight the following about helpjuice:

- the ease of use and implementation

- the implementation of multi-language, with hardly any effort on the part of the tool administrator

- the integration with other aplications and tools

- the new features it constantly releses, making it very easy to generate new content in the KB Review collected by and hosted on G2.com.

Perhaps user management:

- If you want to control access to articles, you have to register users, and even if they have the role of "viewer", they consume licenses

- It is difficult to manage that users who can generate content can only modify those of their competence.

- It should be more robust in terms of security Review collected by and hosted on G2.com.

We were one of the early adopters of the Helpjuice KB, and we never looked back.

Emil and the Team are always there to help. A click away within the platform itself using the built-in chat. Either for an issue or a feature request, they are always there to help me.

The UI is fantastic and easy to use, with templates, articles, export, import and more. As always, the platform requires new functionalities but the team always delivers.

You can track the state of the bugs and the new functions with their dashboard, and the community can always comment on what will be good to have in the future.

I use the KB daily and I couldn't have done it without helpjuice. Integration with Salesforce was as easy as clicking a button and the new AI bot is amazing.

What I'd say is try it, try it, it will be worth it. Review collected by and hosted on G2.com.

I love everything about it.

I can't say anything bad about it. Review collected by and hosted on G2.com.

Helpjuice is very customizable to provide reference and education materials for our employees on policies, procedures, and self-help to complete tasks. Being able to easily choose between direct input or upload a pre-existing document makes set up, implementation, and on-going maintenance a snap. The new features that include smart searches seem to be helping our people find what they need, when they need it rather than waiting for another person to respond to an email or message. Review collected by and hosted on G2.com.

A few of the upsides can be downsides if you are not keeping the data up to date. The user/administrator driven focus of the platform requires staying aware of articles or documents that need to be updated. We have found at times that information is lingering on the platform that hasn't been reviewed, updated, or removed that can lead to confusion or miscommunications. Helpjuice sends emails to administrators prompting for helping what users may or are searching on, but they are often not very targeted to a person who can answer it or may not be an article that needs review. Review collected by and hosted on G2.com.

Helpjuice makes managing content seamless and efficient. I particularly appreciate how it allows my team to maintain a single source of truth for communications! It gives them clarity and consistency, and enables easy collaboration with teams across regions. Its very intuitive interface and robust knowledge management features save a lot of time and improve content quality. Review collected by and hosted on G2.com.

Nothing! Helpjuice has been a reliable tool for our communications team. Review collected by and hosted on G2.com.

Although we haven’t officially launched with Helpjuice yet, the trial and evaluation process have been excellent. Their customer support has been proactive, responsive, and genuinely helpful in guiding us through setup discussions and confirming that the platform is the right fit. During the trial, I was able to build articles easily, and translating them was just a matter of a few clicks — a huge win for us, since our knowledge base needs to support customers in over 40 languages. We also appreciate the built-in layout options like Tabs and Accordions, which help create a clean, intuitive experience on the front end. When we demoed it to our internal users, it was all positive feedback and praise. And with Swifty AI powering the search, users can ask questions in any language and instantly get answers, along with links to the most relevant articles. Review collected by and hosted on G2.com.

One small limitation we encountered was around technical onboarding. We had hoped to arrange a live call between our developers and theirs, but were informed that their devs don’t typically join live meetings. However, the Helpjuice team was still great about collecting our questions and providing detailed answers directly from their developers Review collected by and hosted on G2.com.

The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need. Review collected by and hosted on G2.com.

There are inconsistencies between the editing experience as some articles were built using the old editor and some were built on the new one. This can cause confusion as processes for making changes differ depending on when the content was creataed. Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics. Review collected by and hosted on G2.com.

Helpjuice provides a suite of useful features for a company of any size looking for knowledge base software. From built-in AI search, multi-language translation & support, as well as a slew of customization options, Helpjuice's platform allows you to create a highly functional knowledge base at any level.

In addition, their team is incredibly kind, courteous, and professional. They assisted with migrating our entire knowledge base, as well as with any SEO or subdirectory setup issues we encountered during the process. They responded promptly and went above and beyond in resolving our issues. Our team will continue using Helpjuice to provide our customers with critical information in a concise and easy-to-grasp manner. Review collected by and hosted on G2.com.

The main downside that I encountered was that there weren't enough diverse and unique starter templates, especially ones with more dynamic web elements. However, Helpjuice allows you to customize CSS down to the line to get the exact effects desired. Review collected by and hosted on G2.com.

Helpjuice gave us the structure, flexibility, and customization power we desperately needed. It’s not just a knowledge base. It’s a clean, branded home for every SOP, guide, and training we’ve built. We love how easy it is to organize content by department, use intuitive navigation, and control access with smart permissions. The search function is strong, the article editor is incredibly user-friendly, and the support team is lightning-fast and always helpful. Review collected by and hosted on G2.com.

If I had a Helpjuice complaint, it would probably be the CSS customization learning curve. As someone managing design and layout, I had to spend time digging into the code to get things looking the way we wanted, but even then, the customization options were worth it. Helpjuice is built for flexibility, which means some design fine-tuning may require a little more technical know-how. Review collected by and hosted on G2.com.