We have used Helpjuice for years and can't see ourselves from using anything else. The ease of set-up, updating KB, multi-language support, and customer support is unparalleled. There are so many great features, that just make it easy to stay on top of something as complex as a KB, and they make it really easy to implement and include new people into the gist of it all. On top of it all, they keep adding new features, actively include and poll their customers into potential improvements, and overall, the quality of their product, pricing and customer support CANNOT be beat. Making updates, changes and even things like complete restructuring of one's KB are so easy and quick to do, and can be done independently. Review collected by and hosted on G2.com.

I can't think of any. Onboarding may be deemed as hard by some people, but the interface is intuitive, and there are so many ways they support you, so the only way one may struggle is if one refuses help or avoids searching for answers and aids that are available to guide them through the whole proccess. Review collected by and hosted on G2.com.

Helpjuice has been an excellent solution for building and maintaining our company’s knowledge base. It not only meets but exceeds our need for creating a clear, structured, and professional resource hub. One of the biggest strengths is how well it supports AI-driven search, allowing our teams to quickly find accurate answers without having to dig through multiple sources.

The platform is user-friendly, making content creation and updates smooth even for non-technical team members. Its customization options allow us to align the design with our brand identity, while analytics help us understand usage trends and continuously improve our articles. Review collected by and hosted on G2.com.

While the article editor works well, there are occasional bugs and it could benefit from more advanced formatting options. These formatting issues can sometimes be a bit challenging to work around, and there’s a little room for UX refinement. That said, their support team is always quick, friendly, and effective in resolving issues. Review collected by and hosted on G2.com.

The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a VERY basic understanding of coding. There is also a free AI chatbot which can save a lot of time if you have a tech/customer support team. Review collected by and hosted on G2.com.

New features are often released before they're fully cooked. We often wait for a release, give it a couple months for the kinks to be ironed out, then implement.

If you find a bug or ask about a upcoming release, there is never an SLA or ETA given. We've sometimes just had to find a workaround and live with it. Review collected by and hosted on G2.com.

I love that Helpjuice combines a robust feature set with a clean, intuitive interface that makes it easy to get up and running quickly. The functionality is excellent, and the customer support team is truly outstanding—always responsive and helpful. I also appreciate that Helpjuice clearly strives for continual improvement, which gives me confidence in using it long-term. Review collected by and hosted on G2.com.

Honestly, my only “dislike” isn’t about the product itself—it’s simply that, as a one-person shop, I wish I had more time to dedicate to building out our knowledge base. The good news is that Helpjuice has been incredibly supportive in helping me make steady progress, offering guidance and resources that make the process manageable. Review collected by and hosted on G2.com.

Helpjuice is very helpful with managing all the documents, instructions, customer and plant information in one helpful location. Having Helpjuice has made it very easy to direct new hires and colleagues to the correct site for all of the support they need with their daily tasks. Review collected by and hosted on G2.com.

Terms such as "slugs" and other issues that may come up when in the dashboard and trying to creating an article using a template could be explained better in order to understand what we need to do next. Review collected by and hosted on G2.com.

Helpjuice allows all my colleagues to post the knowledge they have about a subject. We are all able to collaborate and add to the article which makes everyone at work effective and efficient. This has been very helpful in my field because there are a lot of little things that can slow the process down and take a long time to figure out for each individual. With Helpjuice, everyone at work can learn and understand and grow in their job without any one mentor taking all their time to teach and answer questions about a subject matter. Everyone benefits. It has been extremely helpful. It also keeps everyone on the same page so that no one engineer is designing a retaining wall or suspended slab differently than everyone else. The Helpjuice article creates a standard of how things are designed at my work. Review collected by and hosted on G2.com.

Nothing! Its great! I don't see a downside to this method. Review collected by and hosted on G2.com.

What I like most about helpjuice is the customization that can be applied to the articles, accompanied by robust functionality for managing all the content. Review collected by and hosted on G2.com.

Something that could be improved is the search engine; sometimes it is a bit complicated to find the article you want when there are many similar topics. Review collected by and hosted on G2.com.

Single Sign On makes logging in easy and fast it and eliminates password management / resets. Once logged in, the UI is extremely user-friendly and having tags reduces the likelihood of duplicate articles / content. Review collected by and hosted on G2.com.

I have not found any aspects to dislike since starting to use it in 2023. Review collected by and hosted on G2.com.

What I really appreciate is how quick and easy it is to create new articles, while still keeping a clear overview in the different folders. Their customer service via chat is very responsive and always explains things clearly. Recently we also started using Swifty AI – I don’t have much experience with it yet, but the first results look very promising. Review collected by and hosted on G2.com.

Sometimes the loading time after searching can be a bit slow, but other than that I’ve experienced very few issues. Review collected by and hosted on G2.com.

Helpjuice has numerous amount of features and convenient level editor, and it does not feel overwhelming at the same time. Version control system is quite versatile, built-in translation feature also helps a lot. Helpjuice support staff is also worth mentioning, they are quite fast and responsive. They can help out and implement pretty much any fix you would like to see. Review collected by and hosted on G2.com.

While UI and UX are mostly good, I would say that customization request portal should be located in a more intuitive way. It is not a deal-breaker though. Review collected by and hosted on G2.com.